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“Very nice hotel”

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Fairfield Inn & Suites St. Louis St. Charles
Ranked #8 of 19 Hotels in Saint Charles
Olathe, KS
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Very nice hotel”
4 of 5 bubbles Reviewed 18 August 2014 via mobile

Clean, beautiful decor, nice and helpful front desk!
Breakfast was typical hot menu. Good scrambled eggs, sausage patties, oatmeal, waffles, fresh fruit, cereal, bagels.
My only complaint was with fellow visitors in the breakfast area. PLEASE move from your table when you are done, if there are others waiting for a place to sit and eat their breakfast. Saturday morning there were 3 different tables of people, done eating, just sitting there talking, reading the newspaper, or just on their phone reading. There were at least 5-8 people waiting for open seats. (and this was a big room) PLEASE be considerate! You would want the same if you were waiting.

Stayed August 2014, travelled with family
Helpful?
Thank one4colorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, General Manager at Fairfield Inn & Suites St. Louis St. Charles, responded to this review, 19 August 2014
one4colorado,

Thank you very much for the feedback you provided in this online review. We are pleased that you enjoyed your stay with us and I will share your comments with my Team. I know that our breakfast lobby can be full at times when we are sold out and I agree with your comments about people being more courteous of others when they are finished eating. Our goal is for every guest to be able to sit down and enjoy our breakfast. Thank you again for such a positive review.
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118 reviews from our community

Traveller rating
    29
    48
    27
    8
    6
See reviews for
41
21
10
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Any
English first
Racine, Wisconsin
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

Stayed here after being dissatisfied at a competitor on my last trip. Frequent traveler to St Charles area. Very clean hotel with lots of updates. First hotel in a long time I did not have to move beds, desk to plug-in/charge electronics. Good breakfast options, with the classic powder egg option. Passed on that, but found plenty of other things to eat. Friendly staff at check in. Made us feel very welcome. Made reservations for other trips this fall and winter to St Charles. Lots of parking. Great work out room and pool area. Very quiet hotel.

  • Stayed August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Bob K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, General Manager at Fairfield Inn & Suites St. Louis St. Charles, responded to this review, 15 August 2014
Bob K,

We are very glad that you had a great experience at our recently renovated hotel. Thank you so much for the feedback you provided in this online review. I definitely will share your comments with my Team. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmond, Oklahoma
Level Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

We visit St. Charles often to visit family. this was our first stay at the Fairfield. Everyone on the staff smiled. There was a lot of breakfast variety. The hotel is easily accessible and there is good parking. Many restaurants and shopping nearby. The pool and workout room were very nice. The room and décor are ok...nothing special. But I remember the staff because everyone of them smiled and went out of their way to make sure that guests have a great stay.

Room Tip: you might try the top floor...the third. any other floor means you will hear some pretty heavy foot...
See more room tips
  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Bill P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, General Manager at Fairfield Inn & Suites St. Louis St. Charles, responded to this review, 15 August 2014
Bill P,

Thank you for providing feedback about your recent stay with us. I am very pleased that you received smiles and great service from all of our associates. Customer service is always our number one priority at the Fairfield Inn and hopefully we will see you again soon.
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Greensboro
Level Contributor
231 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

The room was perfect and the location was convenient. The front desk staff was very helpful. I appreciated the friendliness of the staff. Breakfast was fresh and of good quality. The room rate was competitive. Overall, I was quite pleased.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank tjbss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, General Manager at Fairfield Inn & Suites St. Louis St. Charles, responded to this review, 15 August 2014
tjbss,

Thank you for staying with us and giving us a great review. We are very glad you enjoyed your visit with us. Come back anytime!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
461 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 bubbles Reviewed 6 August 2014 via mobile

We stayed for 5 nights, and changed rooms midway through. Friendly staff. Decor is nice, breakfast was typical. First room had musty odor. Second room was a little better, but bathroom ceiling was stained. If we come back to this area, we would choose a different hotel.

Stayed August 2014, travelled with friends
Helpful?
Thank dsherley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, General Manager at Fairfield Inn & Suites St. Louis St. Charles, responded to this review, 7 August 2014
dsherley,

Thank you for taking the time to provide us feedback about your recent stay. I am sorry that you did not have a great experience at our hotel. I will be sure to share your comments with our housekeeping and maintenance departments so that we can address the problems you encountered in your room. If you are back in the area again we would appreciate a second chance to earn your business.
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Macomb, Illinois
Level Contributor
88 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

Fun retro look with modern furniture and lighting in lobby, hallways and room. Our room was king size - plenty of space, nice bathroom with separate sink area from tub/toilet room. Comfy bed and pillows. Front staff very nice, helpful. My first stay at a Fairfield Inn, and I was very impressed. Right next to a Cracker Barrell - other restaurants, gas stations, shopping close by. Easy access to anything. Oh, and nice indoor pool (not huge, but big enough). There was a patio outside so you could enjoy that without the noise and chlorine of the pool. No hot tub. Very nice exercise room. Public computer available in lobby. Very nice hot breakfast (waffles, sausage, eggs, oatmeal) along with cereals, muffins, juice, coffee, etc. and eating area.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Greenbean1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, General Manager at Fairfield Inn & Suites St. Louis St. Charles, responded to this review, 28 July 2014
GreenBean1000,

Thank you very much for your online review. We are happy that you like our new renovations here at the Fairfield Inn St. Charles. We have added some extras to our breakfast buffet and our guests really enjoy it. We are glad you did too! Thanks for staying with us and we hope to see you again soon.
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Conway, Arkansas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 19 July 2014

Convenient to I-70. Getting off and on was easy access. Clean and comfortable. Within walking distance to eating places. Nice desk area. Jonathan, the desk clerk, was very helpful and courteous. The only reason I didn't give it a five star is there is always room for improvement anywhere. Thanks Jonathan!

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Paula H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matthew H, General Manager at Fairfield Inn & Suites St. Louis St. Charles, responded to this review, 28 July 2014
Paula H,

We are very glad you enjoyed your stay with us and Thank You for the feedback. I will be sure to pass your comments along to my Team and Jonathon. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites St. Louis St. Charles

Property: Fairfield Inn & Suites St. Louis St. Charles
Address: 801 Veterans Memorial Pkwy, Saint Charles, MO 63303-2146 (Formerly Fairfield Inn St. Louis St. Charles)
Region: United States > Missouri > Saint Charles
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 19 Hotels in Saint Charles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites St. Louis St. Charles 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Complete hotel renovation complete as of February 2014.You will still find the relaxed comfort and outstanding service you have come to associate with Fairfield Inn hotels everywhere you travel. Enjoy our complimentary high speed internet access and complimentary hot breakfast. Make your next stay with us and see for yourself. Please make your reservation now - our excellent staff will ensure that your stay is comfortable and enjoyable.This Marriott hotel is located in the heart of St. Charles, Missouri just minutes from Historic St. Charles' Main Street, Ameristar Casino, St. Charles Convention Center, Bass Pro Shop, Lindenwood University,Hollywood Casino, St. Peter's RecPlex and outstanding companies such as Boeing, Sun Edison, General Motors and many more. Just minutes from St. Louis Lambert Airport, we are close to everything St. Louis has to offer. ... more   less 
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Also Known As:
Fairfield Inn St. Louis St. Charles Hotel Saint Charles
Fairfield Inn Saint Charles
Fairfield Saint Charles
Saint Charles Fairfield Inn

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