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Red Lion Hotel St. Joseph
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Reviews (302)
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Reviewed 29 May 2013

Yes, this place is close to the river, and our room on the 4th floor was facing toward the river. However, the view was less than spectacular. The only thing that can really be seen is the stacked interstate roads.

The rooms are OK. The beds were comfortable and the flat panel tv offered plenty of channels. The carpet was in need of being replaced and the drain on the shower could not keep up with the water coming in.

The public areas on the main floor are very appealing and it was nice having fruit, granola bars and hot tea/coffee available for free in the morning.

Location-wise, it is probably convenient if you are doing anything downtown. Seemed like everything we would do/go to eat would be on the other side of town.

Overall, this place is OK if you can get a deal on it.

  • Stayed: May 2013, travelled with family
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1  Thank KYLE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Red Lion Hotel St. Joseph, responded to this reviewResponded 9 July 2013

Dear KYLE H,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. I am delighted to see that you found our rooms comfortable and location convenient. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2013

We stayed here for 3 nights for a family wedding. The hotel does not look like much from the outside but the inside has been redone and is beautiful. The staff of the front desk were very good- friendly and helpful - Loved the complimentary coffee/tea and snacks in the lobby during the day.
The housekeeping was hit or miss. Our room was made up each day in a timely manner but I don't think the bathroom floor was mopped or swept our whole stay since there was a piece of thread on the floor all 3 days that I must've dropped the first night when cutting tags off a dress. The bar and restaurant were nice. Service was slow, though, never seemed to have enough servers or bartenders. We had a very large group (@40 people) staying from out of town and they had one bartender on the night of the rehearsal dinner when we returned to the hotel on a friday night at 900 pm and 2 waitresses the morning after the wedding for breakfast. We were not the only people in the hotel so service on both of those occasions was very slow. The waitstaff was very nice and apologetic and the food was good so more staff would've been helpful.
Overall, we had a great stay and I would go again, I just hope they can improve on the two minor service issues.

Room Tip: Stay in an odd numbered room - better view
  • Stayed: May 2013, travelled with family
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Thank MrsSherv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakeGal2010, Director of Sales at Red Lion Hotel St. Joseph, responded to this reviewResponded 30 May 2013

The Holiday Inn Riverfront would like to thank you for your review. You are correct that this past weekend the restaurant was short staffed. Our occupancy more than doubled we are guessing due to weather. We were very gald to see all the extra guests but were unable to call-in extra staff on such short notice. We hope that if you return we will be able to serve you better.

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Reviewed 7 May 2013

The lady at the front desk was very helpful and extremely nice. The location of this hotel was easy to get to. We were only here for a few hours so I cannot comment on the food. The hotel itself was pretty clean. The only thing I can really complain about is something that they have very little control over because it is a smoking hotel, it smelled like cigarette smoke in some places. Now for our room, beds were pretty comfortable. We had two queens. It was cold outside and the heater worked good. My ONLY complaint about the room was the mildew in the shower on the walls and the dirty washcloth that was left hanging on the shower rod. Not a whole lot to complain about here. I got it through priceline and received about a 10% discount which was nice.

  • Stayed: May 2013, travelled with family
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Thank dbullard8577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2013

Normally when you think of a Holiday Inn, upstair doesn't normally cross your mind, at least it doesn't for me -- comfort, nice and moderate are things that pop into my mind...

This particular Holiday Inn, in the downtown area of St. Joseph, MO is very elegant. The rooms are remodeled to Holiday Inn standards as well.

We were greeted and offered snacks on arrival. Rooms were ready and nicely setup.

Quiet evening overall -- we didn't get a chance to check out the pool due to the late arrival.

Word of caution -- downtown St. Joseph has lots of one way streets that turn into two way and two ways turning into one ways -- be careful, as you have to make several turns around these types of streets from the highway to get to the hotel -- not the hotel's fault, just the nature of the downtown area...

Room Tip: High floor rooms can offer a nice view of the St. Joseph area - nothing exceptional, but unique city so nice to see the view
  • Stayed: April 2013, travelled with family
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1  Thank TravelingFootballDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2013

The staff was great. A nice welcome. The rooms were clean and the area is very safe. Very nice hotel. Would recommend it to everyone! Rooms were clean and hallways quiet. restaurant was good. The hotel is in a historical area and that worked well for us.

  • Stayed: February 2013, travelled on business
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Thank Terri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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