My son (3 yrs old) and I (37 yrs old) tried to go to the Creation Station together this morning. We were originally told by Rachel Myers (the "manager on Duty") that the tickets were all sold out and we could not go in. I explained that we were there to celebrate my nephew's 4 yo bday and that the bday boy was already inside with 8 of our relatives (4 of which were 5 or under). Then she disappeared from the desk for 4 minutes and left a teenage boy in charge to pass along the repeated denial of access. Then, Rachel came back, and said that we could have the one remaining ticket but that the capacity was already at 39 people and only 40 are allowed inside. She then told me that I could walk my son in through the door, but I would have to leave him in there and I would have to leave. She delivered her message with a cheerful smile and nod, clearly happy to deliver the distressing news. I said, "But he's 3. You want me to leave my son in there without a parent? For my nephew's bday?" She said, "Yes. You need to come right out."
So my son and I went inside. I stayed with him, as any parent would. No less than 5 min later, Rachel came in, found me, and the teenage assistant that was overseeing the room, they marched right up to me, and Rachel said, "I have to ask you to leave right now. You cannot stay. Your son is #40. He can stay, but there is not room for you in here." I said, "But he's 3. You want me to leave him alone in here? This is our day together to celebrate my nephew, his cousin's, bday and you want to break up our family time?" She said, "it's policy. You must leave right now." After more protesting and me trying to explain that this was a FAMILY attraction, she, with an all the while gleeful smile, forced my exit.
The man who gave us a ride on the tram was so kind and apologized profusely for her behavior. he said he has her numerous stories about her dividing families, denying access, and being too rigid. he said that he even tried to bring the issue to management, but then HE got in trouble for speaking up!
I am shocked and dismayed by the horrible treatment at a top St. Louis so-called "family" attraction. This is a terrible way to treat parents, children, families, many of whom come from out of town just to be together and see the museum. This strict "enforcer" clearly prides herself on the small power trip she enjoys by denying family time together. It is not what the spirit of this otherwise great museum and great family town are all about.
the Museum of Transportation should be ashamed of employing such an inhospitable manager and improve their policies to reflect a more family-friendly atmosphere.
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