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“Very nice hotel for a conference”

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Hyatt Regency St. Louis at The Arch
Ranked #16 of 123 Hotels in Saint Louis
Certificate of Excellence
GreenLeadersSilver level
Reviewed 12 June 2014

I like this Hyatt for our recent conference. The meeting rooms are not too cold and the chairs are comfortable and not worn out. Staff was efficient and unobtrusive. And key to me, there were employees in all public areas asking if they could help.

The beds are very comfortable and the hotel offers a "convenince collection" of just about anything you might need that you forgot and things that you would prefer not to pack such as curling irons. Makes life so much easier not to pack these things.

Room Tip: ask for a view of the Arch
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  • Stayed: June 2014, travelled on business
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Thank ksmess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 17 June 2014

ksmess,
Thank you somuch for your 4-Star review of your recent stay with us! I am happy to hear that you enjoyed your conference, and utilizing our Convenience Collection. We look forward to welcoming you back when your travels bring you to St. Louis again!

Warm Regards,
Christoper Carter
Front Office Manager
chris.carter@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,684 - 2,690 of 4,117 reviews

Reviewed 12 June 2014 via mobile

Had great expectation so was similarly disappointed.

Ordered king bed got double twins so receptionist kindly upgraded me to a bigger room. Wow was I excited ..,

Room furnishing was tired , minibar empty, no floor towel for shower, long long walk from elevator to room along corridor carpet that was not that clean.

Very bothersome constant but intermittent mechanical noise in room that engineering could not identify (explained as being normal). Soundproofing poor such could hear traffic even on tenth floor.

$9.95 a day for WIFI in your room despite $275 a night for a room is just taking it too far.

Staff, despite all said was the only good side. I would recommend choosing another facility if would stay again in St. Louis.

Stayed: June 2014, travelled on business
Thank JayBeeZee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 17 June 2014

JayBeeZee,
Thank you for sharing your feedback on your recent stay with us. Please accept my sincerest apologies for the issues you experienced during your stay with us. This is certainly not typical of our guest experience. We hope to welcome you back soon in order to re-earn your trust. Please feel free to contact me directly if you find yourself in St. Louis.

Warm Regards,
Christopher Carter
Front Office Manager
chris.carter@hyatt.com

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Reviewed 11 June 2014

The hotel is right in front of the Arch and a couple blocks from the baseball stadium. The lobby looks good but it is old. The lobby chairs need updating, the bar is loud and the floors and rooms are similar to those you would find at an airport, not a typical Hyatt. Rooms and floors need updating. The people who worked their however were extremely helpful and friendly.

Room Tip: Ask for a room overlooking the arch. It is also away from the street noise.
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  • Stayed: June 2014, travelled on business
    • Value
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Thank Jrsimone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 17 June 2014

Jrsimone,
Thank you for sharing your feedback on your recent stay with us. We hope to have the opportunity to welcome you back in the near future. If you travels ever bring you back to St. Louis, please feel free to reach out to me directly.

Warm Regards,
Christoper Carter
Front Office Manager
chris.carter@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Problem with hotel is in construction
No soundproofing between rooms and halls
Too many dirt bags running in halls watch your valuables there are some scary sorts running in the hall

Staff was nice and offered a coffee for the lack of sleep
I found no humor

  • Stayed: June 2014
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2  Thank Rs9336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 13 June 2014

RS9336,
Thank you for sharing your feedback about your recent stay with us. I apologize for the issues with noise that you experienced due to the CityArchRiver project. It has certainly been a challenge but we are sure that the end result will be very impressive! If your travels ever bring you back to St.Louis, please feel free to reach out to me directly.

Warm Regards,
Christoper Carter
Front Office Manager
chris.carter@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

The hotel just doesn't live up to the name. I booked this hotel because it's Hyatt Regency and thought they would have higher standards when it comes to cleanness and services but boy I was wrong. My stay there last week as a complete mess. The room itself was pretty nice upon the first glance but we found pubic hair (or unknown hair) under the cover of the bed, and the bathroom looked like they haven't been cleaned for years. We were so grossed out we called room services immediately. That was 7pm, we were all so tired from the trip so we decided to go out for dinner. When we came back at 8:30pm, the room was untouched. I called again, and then again, finally, they sent someone up at 10:45p. It took them almost 4 hours to fix a problem. When we checked out the next morning, I complained to the front desk, he was pretty apologetic about it and say he would remove my internet charge to my room. I said I'm a platinum member and it comes with free internet anyway. At that point I was just too tired so I didn't fight for more. But sure enough, this morning when I logged into my credit card, there was a charge for internet.

  • Stayed: June 2014, travelled with family
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3  Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 13 June 2014

PhillipW,
Thank you for sharing your feedback on your recent stay with us. Please accept my sincerest apologies for the issues you experienced in your room. That is not representative of the standards that we set for ourselves here at the Hyatt Regency St. Louis at The Arch. I have shared your concerns with the Executive Housekeeper and would love the opportunity to speak with you about your stay in more detail. Please feel free to contact me directly if you have any additional questions or concerns.

Warm Regards,
Christoper Carter
Front Office Manager
chris.carter@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

Staff very helpful and courteous. Facility & room nice and clean. The only reason I didn't give 5 stars is because it is so large, it took forever to get to your room. Check in took a bit longer than normal but since it was a conference, I'm sure they were overwhelmed trying to get rooms ready.

Room Tip: Try to get room closer to elevators.
See more room tips
  • Stayed: April 2014, travelled on business
    • Value
    • Location
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Thank DLG25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 13 June 2014

DLG25,
Thank you so much for the wonderful 4-Star review of your recent stay with us. Thank you for the kind words about our staff. We hope that you will return soon so that we may try and earn that 5th star from you!

Warm Regards,
Christoper Carter
Front Office Manager
chris.carter@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

We stayed at the hotel for a national convention. The rooms were very nice, but TINY. Reminded me of the hotel room I had when I stayed in New York City. They do make up for the small rooms by providing a nice large shower. The bed was very comfy, but the walls were thin and you could hear maid service vacuuming next door at 8:30 in the morning. I have to say the maid service was awesome - even though we didn't have them actually clean our room, they were great at providing us new towels anytime we asked. We had a couple unpleasant experiences with staff members, but overall it was a great experience. My biggest complaint is that they wanted $10 a day for wifi, and $15 a day for hi-speed wifi. Seems a little high, considering I can get free wi-fi at the Comfort Inn & Suites I normally stay at. Also, valet parking is $28 a day, and it's almost a necessity because the nearest parking is several blocks away and who wants to carry a week's worth of luggage?? The banquet rooms and meeting areas were nice. Overall a very nice stay.

  • Stayed: May 2014, travelled on business
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Thank MRSBROBINSON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt-MGMT, Front Office Manager at Hyatt Regency St. Louis at The Arch, responded to this reviewResponded 13 June 2014

Mrsbrobinson,
Thank you so much for your 4-Star review of your recent stay with us. I am happy to hear that you enjoyed the Housekeeping Service while you were our guest. We hope to welcome you back the next time your travels take bring you to St. Louis!

Warm Regards,
Christoper Carter
Front Office Manager
chris.carter@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency St. Louis at The Arch

Address: 315 Chestnut Street, Saint Louis, MO 63102-1813
Phone Number:
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotel in Saint Louis
#5 Green Hotel in Saint Louis
#19 Romantic Hotel in Saint Louis
#21 Family Hotel in Saint Louis
#31 Business Hotel in Saint Louis
Price Range: £84 - £208 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency St. Louis at The Arch 4*
Number of rooms: 910
Official Description (provided by the hotel):
Experience a place designed around the power of connection, where guests can convene, consider and collaborate. We prepare you to make the most of every gathering from before you arrive to the next time we welcome you back. From a place where there's space to think and space to get away to relax with swift check-in, food that feeds the mind and body, plentiful inspiring spaces for conversation to a 24-hour StayFit fitness center for re-energizing. Hyatt Regency St. Louis at The Arch is located next to the famous and newly transfomed Gateway Arch grounds and steps away from Busch Stadium and Ballpark Village. Convenient to all major highways and the airport, you're just a drive away! Enjoy four dining outlets, including the world-famous Ruth's Chris Steak House. Prefer a more casual dining experience? Enjoy a daily breakfast buffet, lunch or dinner at Red Kitchen & Bar. Want to catch a game and try some local craft beers and BBQ? Stop in to our Brewhouse Sports Bar. If you're on the run, pick up a latte and freshly-made pastry at our on-site Starbucks. Discover memorable local area attractions during your stay including cheering on our St. Louis Cardinals and Blues sports teams, learning about the blues music scene at the brand new National Blues Museum, browsing organic produce at the Soulard Farmers Market, exploring City Museum, and touring the Anheuser Busch Brewery. Return to your stylishly modern guestroom which includes amenities such as 37" flat screen TV's with On Demand, Hyatt Grand bed's, iHome stereos, free WiFi and high-speed Internet access, in-room safes and refrigerators. Welcome to Hyatt Regency. It's good not to be home. ... more   less 
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Also Known As:
Hyatt Regency St. Louis At The Arch Hotel Saint Louis
Adams Mark Hotel St Louis Missouri
Hyatt Regency Saint Louis
Hyatt Saint Louis

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