We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Bad Location, Lots of Red Flags...” 2 of 5 bubbles
Review of Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue

Lowest prices for {0} - {1}
Enter dates for lowest prices
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
We check up to 200+ sites for the lowest hotel prices
Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue
Ranked #74 of 121 Hotels in Saint Louis
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Bad Location, Lots of Red Flags...”
2 of 5 bubbles Reviewed 13 May 2014

My husband and I had to get to Atlanta for Christmas on short notice and we typically like Red Roof Inns. This one was in St. Louis which was a good stopping point for us and they had vacancies on Christmas Eve, but that's where our luck ended. When we checked in around 1 am, I had to talk to the (rude) night clerk through bullet proof glass, red flag #1. We got checked in and he gave us a room key. When we got our bags from the car, I saw this cab driving arguing with a drunken patron, we passed them and had to take a very VERY suspicious elevator (very old and made a lot of strange noises, red flag #2) to our room on the second level. When we finally found the room, our room key didn't work. Again, this is 1 am after a 15 hour drive, I was NOT happy about this, red flag #3. I left my husband at the door while I took the STAIRS back down, I was not risking my life in that elevator again. I crossed paths with the female security guard who was having a very loud, casual conversation with a guest or a friend, I don't know and didn't want to know. When I got back to the bullet proof glass a.k.a. the front desk and told the clerk the problem, the guy responds "yeah, I thought that might have happened." Did he know he gave me a defective room key?! I was too tired and angry to deal. Got the room key right finally and got into the room. The room was BEAUTIFUL. Let me say that again, the ROOM WAS BEAUTIFUL, but do not let that fool you. The next day I left the room to check out, the lobby looks completely different when you're not talking through the bullet proof glass, kind of nice actually. But when I went back to the room I realized that the automatic lock that is supposed to engage on hotel rooms, the reason you need an electronic key, was not working! The door just opened with the slightest push! And I tried this very times, slamming the door and everything. So had I not engaged the dead bolt lock and the chain that prevents the door from fully opening, we would have been in this bad location completely exposed. Again, I will give them credit, the rooms are wonderful (hence the 2 stars instead of 1), but I would NEVER stay here again. Sorry.

Room Tip: Just don't stay here.
See more room tips
  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Maogun23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0135, Front Office Manager at Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue, responded to this review, 15 May 2014
Dear Valued Guest,

Thank you taking your time to let us know the good, and the not-good details of your stay. We try our best to provide a clean and comfortable experience for each and every guest who stays with us. I am very sorry that we failed to do so for you. Please know that this was not our typical performance. We would love to have the opportunity to better serve you again in the future, and provide you with a much better lodging experience. Please come back and stay with us if you are returning to St. Louis.

Best Regards,
Callie Withers
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

308 reviews from our community

Traveller rating
    103
    76
    59
    34
    36
See reviews for
79
72
46
52
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Wichita, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 12 May 2014

The reason for my periodic visits to St. Louis is, my daughter attends Webster University which is close to the hotel. I would like to Thank the staff of Red Roof Inn - Forrest Park, St. Louis.
Starting with the front desk they made me feel very welcomed and went above and beyond what the normal check-in requires. Tori, Tasha, and Calli made it a point to make sure my stay was a pleasurable one. Then there is Dwayne making sure my door was secure for my wife and daughter and even going out of his way to help me start my daughters van.
Now there is two other hotels in the area, but I will always return to the Red Roof Inn. The staff has won me over with their can do attitude. They have earned my future visits to the St. Louis area.

Room Tip: Red Roof Inn Plus Membership
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0135, Front Office Manager at Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue, responded to this review, 15 May 2014
Dear Nick,

Thank you for your kind words. We always enjoy hearing about the positive experiences our guests have at our hotels. I look forward to sharing your reviews with the staff. Our entire staff will be glad to hear that you experienced good service during your stay. I am so pleased that we were able to meet all of your needs. We look forward to serving you again in the near future. Please come back and see us.

Thank You,
Callie Withers
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
1 review
5 of 5 bubbles Reviewed 10 May 2014

Our trip was very last minute with 5 people. Tori was so very helpful during our check in and thank goodness there was a room open. She helped us with directions around town. Made us feel very welcome and so helpful.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tinky1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0135, Front Office Manager at Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue, responded to this review, 10 May 2014
Dear Valued Guest,

We have a truly great location in the center of the city and south of the Zoo. The Red Roof Inn offers a good value for those traveling on a budget and our 24 hour staff is happy to make recommendations for the many restaurants and shopping centers in the area. We are so glad you had a good stay , we hope to see you again in the future.

Thank You,
Callie Withers
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 10 May 2014

From the time we walked in the staff, Tori was especially awesome. She was very willing to help and everything we asked for she produced. We were quit the group from the get go and tori didn't even bat an eye. I would def reccomend this hotel to future travelers to stl. They were awesome. It would have been quite the trip without the red roof inn and the excellent service of tori. Not to mention that her attitude was awesome from hello. Thank you Tori and red roof inn forest park stl.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Benyabenya5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0135, Front Office Manager at Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue, responded to this review, 10 May 2014
Thank you for taking the time to review our property, we do appreciate it. I am so pleased that our staff and hotel met all your needs. Your compliments have been shared with the staff and they do try hard to take care of all our guest. We look forward to seeing you the next time you are in our area.


Thank You,
Callie Withers
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Illinois
1 review
5 of 5 bubbles Reviewed 10 May 2014

Very friendly staff Tori at the front desk was very helpful and accommodating anything we needed she was more than happy to assist with. The rooms were clean and nicely updated. The beds were comfortable.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Crystal368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0135, Front Office Manager at Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue, responded to this review, 10 May 2014
Dear Valued Guest,

Thank you so much for your kind words about Tori. We shared your comments with her and she was very pleased. We do strive to ensure all of our guests have a pleasurable stay. Thank you also for writing a review of our hotel. We look forward to seeing you the next time you are in town. See you soon!!!

Best Regards,
Callie Withers
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
1 of 5 bubbles Reviewed 7 May 2014 via mobile

During my visit, I spent 700$ on 2 rooms for 4 nights each. The first night in our rooms, about 6 hours after check-in, we found a bag with a crack pipe in it tucked away under one of our bed. We called the front desk who prompted Security to come take a gander. While waiting for Security, we went next door to our other room to tell them what we discovered. We then thought it might be smart to look under the beds in that room, and to our surprise we found a bag of what looked like marijuana. Soooo, two different items in rooms right next to one another: my first thought is the staff is up to no good on their breaks. Regardless, Security came to remove the items from our possession. I went to the lobby the following morning to follow-up about the incident. I was told, "Oh yea, the manager reviewed the incident. We will discount 50$ off your bill. Is that okay?" No apology, no explanation, no sense of urgency or sincerity. Let me tell you what is NOT okay is the fact that if the cleaning crew were to find this in the room after us staying a few nights we would have been hauled off to jail for possession! Do NOT stay at the Red Roof Inn. BOTTOM LINE!

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank tony h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0135, Front Office Manager at Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue, responded to this review, 9 May 2014
Dear Guest,
At Red Roof Inn Plus we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet yours or our own expectations. We value this feedback and I will be sharing this with my housekeeping staff. We will be working with our staff and providing enhanced training to prevent any such issues in the future. We deeply value our relationship with our guests and are committed to providing you with the highest level of service simply because our customers deserve the very best. If you have any further questions or comments regarding this matter, please feel free to contact me directly.

Callie Withers
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Saint Louis hotels

1 review
4 of 5 bubbles Reviewed 2 May 2014

Great hotel, staff was friendly, room smelled clean and looked great, great location next to the Hill, not to far from downtown, very quiet, and great price for location, will stay there next time I'm in st louis

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Benton W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
i0135, Front Office Manager at Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue, responded to this review, 10 May 2014
Dear Valued Guest,

We appreciate your business at the Red Roof Inn, St. Louis Forest Park. Thank you for your review and we shall see you again on your travels through our great state. If there is anything I can do to accommodate your needs, I am only a phone call or request away. See you soon! Travel Safe!

Thank You,
Callie Withers
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Saint Louis hotels
Forest Park
Holiday Inn Forest Park
Holiday Inn Forest Park
#75 of 121 in Saint Louis
3.5 of 5 bubbles 192 reviews
Show Prices
Show Prices
Show Prices
Forest Park
Home2 Suites by Hilton St. Louis / Forest Park
Lafayette Square
Hotel Avyan
Hotel Avyan
#87 of 121 in Saint Louis
3.5 of 5 bubbles 151 reviews
Show Prices
Show Prices
Show Prices

Been to Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue

Property: Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue
Address: 5823 Wilson Ave, Saint Louis, MO 63110-2709
Region: United States > Missouri > Saint Louis > The Hill
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #74 of 121 Hotels in Saint Louis
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue 2.5*
Number of rooms: 110
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travel Republic (UK) and Odigeo so you can book your Red Roof Inn Plus St Louis-Forest Park/Hampton Avenue reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Red Roof Inn St Louis-Forest Park/Hampton Avenue Hotel Saint Louis
Red Roof Inn Saint Louis

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing