Our family had an overall good experience except for the check in / check out. When we were checking in, I had requested our room be ready by 1:00 pm and was assured it would be. When we arrived, my wife had to wait in the lobby for an hour and a half before the room was ready. We have three children who were offered nothing to do. No offers or interaction was offered by the woman at the front desk. My wife finally stood up to ask if the room was ready and the woman at the desk said it had been, implying it had been ready for awhile. Our valet parking staff were extremely helpful and courteous along with our bellman. Very informative and polite, they helped my wife during this time and offered to help with things which weren't normally in their area of expertise. Very kind and was very satisfied with them. When leaving the hotel, I had called ahead to have a bellman help us down. We were assured we would have one at the requested time. After waiting 45 minutes past that time, we still had not seen the bellman. The person at the front desk did not offer nor apologize for the delay. I spoke with the valet about getting the car, he told me there was no delay, opposite of what the lady at the front desk told us. When the bellman found out we were loading our luggage, he dropped everything he was doing to help assist my wife and myself. It was a good stay, but very dissatisfied with the attitude or helpfulness of the front desk. Other than that, we enjoyed our stay.
- Official Description (provided by the hotel):
- The Embassy Suites St. Louis – Downtown hotel in Missouri is conveniently located in the historic Laurel Building in the heart of downtown St. Louis across the street from America's Convention Center and the Edward Jones Dome - home to the NFL's St. Louis Rams. With easy access from I-70, I-64, I-44 and I-55, our Embassy Suites hotel is the centerpiece of the exciting new Mercantile Exchange District currently under development. Lambert St. Louis International Airport is only 14 miles away and the MetroLink light rail systems Convention Center station is less than a block away. ... more less
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