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“Great Hotel for a Convention Trip”

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Embassy Suites by Hilton St. Louis - Downtown
Ranked #14 of 120 Hotels in Saint Louis
Certificate of Excellence
GreenLeadersGold level
Gallatin, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Hotel for a Convention Trip”
Reviewed 25 July 2014

This was the best Embassy Suites I have stayed in. Great location and service was top notch. Walking distance to convention center and most of the downtown attractions and restaurants. Cleanliness of this hotel was excellent; you can see from the moment you walk in that the staff cares about the condition of the hotel.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,228 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (206)
Date | Rating
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English first
Richmond, Virginia
Level Contributor
6 reviews
3 hotel reviews
Reviewed 25 July 2014

Due to previous experiences in St. Louis, we were not looking forward to this trip for the National Convention of the Veterans of Foreign Wars. HOWEVER, our stay at the Embassy Suites Hotel in St. Louis was WONDERFUL due to the friendly and helpful attitude of every single person at the Embassy Suites! (5 nights, 6 days) The accommodations were great, the staff were great, and we thoroughly enjoyed our stay! Made-to-order complimentary breakfast was a great way to start the day, and the nightly reception was the perfect way to end each day! The suites are roomy and perfectly appointed. But the greatest asset of this hotel is the staff!!! They made our stay for the convention the best ever!

Room Tip: We had adjoinng suites which made it very convenient for interacting with others in our party. Hous...
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  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Irene P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level Contributor
11 reviews
6 hotel reviews
Reviewed 23 July 2014 via mobile

Checked in late at night for a one night stay.
Paid 270$ for the suite they said that it is the only one available.
Room was dirty. Part of the floor was soaking wet
There is a complementary beverage station in the room. When i opened the box i found that it was not replenished and all the empty packs from the previous customer were still inside.
Amenities are terrible in the room and not even a bottle of water. There was writing paper in the room and in the spacious living room but not even a pen to write with.
The breakfast buffet is average. The note states to wait to be seated by the host. I waited for aproximately 7minutes and no one came so had to seat myself wherever was available.
I cannot comment on the staff because i haven't seen anyone except the lady that checked me in and the one that checked me out.
Overall experience: not recommended to any of my family, business partners and friends.

The only good thing i can say about this Hotel is the location in Downtown Saint Louis.

Stayed July 2014, travelled as a couple
Helpful?
Thank Jorj H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wade T, Director of Sales at Embassy Suites by Hilton St. Louis - Downtown, responded to this review, 28 July 2014
Dear Jorj H,

Thank you for taking the time to provide your feedback on your recent stay with us.

Although we strive to exceed the expectations of our guests, we apologize that we were unsuccessful in doing so for you.

Although we know it was a problem with the air conditioning unit in your suite that caused the water on the floor, we know we let you down with the lack of appropriate supplies in your suite.

Your review has also prompted us to look closely at our signage during the Complimentary Breakfast to ensure it does not create a situation where our guests are waiting to access the amenities that they deserve as our guests.

We have shared your comments with our management team. We constantly strive to improve the experiences of our guests and your feedback will be addressed to ensure our future guests do not have a similar experience.

Although we did not live up to your expectations during your visit, we hope to have an opportunity to redeem ourselves during your next visit to St. Louis and provide you with an exceptional visit if you give us another chance.

Again, thank you for choosing our hotel and for your valuable feedback.

Best regards,

Wade Thompson
Director of Sales & Marketing
Phone: 314-678-2903
Email: wade.thompson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Imboden
2 reviews
Reviewed 23 July 2014

I always enjoy the Embassy Suites. I love the separate bedroom and the breakfast and evening reception. The service is great. It's a little farther from Busch Stadium than a few others, but it's worth it to me.

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sheila W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuba city
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014 via mobile

This room was so hard to leave when we checked out, it was so pretty the bed was nice and soft, huge kitchen area and sofa area!! This place will diffentely be the location we stay at again, you connect right to the convention center!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenn_velazquez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clarksburg, West Virginia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 July 2014

Stayed in this hotel for four nights. Every one was nice, hotel was clean. Negative side is there seem to problem getting enough towels. Two days we didn't have a bath mat and two nights I had to request the wash cloths.
Location of hotel was within walking distance of convention center and serveral restaurants.

  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 17 July 2014

Stayed here after a few day road trip with the family. Nice accommodations. Large sleeping room, a great bed, and the usual Embassy Suites happy hour was in a very large room located upstairs. I recommend.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sreptile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton St. Louis - Downtown

Property: Embassy Suites by Hilton St. Louis - Downtown
Address: 610 N 7th St, Saint Louis, MO 63101-1209
Phone Number:
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 120 Hotels in Saint Louis
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton St. Louis - Downtown 3.5*
Number of rooms: 212
Official Description (provided by the hotel):
The Embassy Suites St. Louis – Downtown hotel in Missouri is conveniently located in the historic Laurel Building in the heart of downtown St. Louis across the street from America's Convention Center and the Edward Jones Dome - home to the NFL's St. Louis Rams. With easy access from I-70, I-64, I-44 and I-55, our Embassy Suites hotel is the centerpiece of the exciting new Mercantile Exchange District currently under development. Lambert St. Louis International Airport is only 14 miles away and the MetroLink light rail systems Convention Center station is less than a block away. ... more   less 
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