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“Crowne Plaza St. Louis Downtown”

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City Place St. Louis Downtown Hotel
Ranked #108 of 121 Hotels in Saint Louis
Reviewed 26 February 2014

I reserved a large block of rooms for friends and family to celebrate my wife's birthday in the city. The hotel management team was great to work with in planning our event. Our stay was very enjoyable, too. The hotel staff were all pleasant and accommodating of our large group. The rooms are a bit dated, but the lounge and common areas are quite nice. I recommend this hotel to anyone staying in the downtown St. Louis area. It's very close and convenient to all the downtown venues.

Stayed: February 2014, travelled with family
Thank Michaelt0120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam V, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded 27 February 2014

Thank you for allowing our team to be a part of your celebration memories. We are thrilled your wife's birthday was one to remember and look forward to seeing you for many more birthdays to come.

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961 - 967 of 1,639 reviews

Reviewed 26 February 2014

We were very fortunate to get good accomodations for a very last minute trip The hotel was easy to locate and it is right across from the Gateway Arch. The hotel parking is underground and can be a bit confusing so locate the signage directing you to the Crowne so you don't find yourself parking too far away. The lobby is nice and there is a bar area but the hotel could use some updating. The rooms were clean and comfortable. We were upgraded and had a corner room with an amazing view of the arch. Although it was a bit chilly in February, we were able to walk to the ball park and do some sightseeing with ease.

Room Tip: Corner rooms are great for those looking for extra space.
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  • Stayed: February 2014, travelled as a couple
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Thank IMO-today
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam V, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded 27 February 2014

Thank you for taking the time to share your experiences with our property and team. We are glad to hear you enjoyed your stay and were able to visit some of the local attractions.
We look forward to seeing you again.

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Reviewed 24 February 2014

We stayed at the Crown Plaza over President’s Day weekend for a volleyball tournament. The hotel is part of the Manison House Center which includes two other similar buildings – the Manison House Apartments and Gentry’s Landing Apartments. These buildings were completed in 1966. Good news and bad news. First, the good news. Since it was a former apartment building with apartment rooms, Crown Plaza’s rooms are far bigger than a normal size hotel room. This is especially true if you get a corner room. Those are even bigger. Makes it great for a family to stay here and have lots of room. The bad news (which isn’t terrible) is that the rooms felt like they are still in the 1960s and 70s. They could use a good upgrade. The extra space was definitely more important than the unmodern look. The beds were comfortable. Our room had a refrigerator and microwave. We were on the 24th floor and faced north so we were facing the Mansion House Apartments. If you can, request a south facing room so you can see the Gateway Arch. The ice machine did not work on our floor. The hotel was very busy with volleyball families, but we never had to wait long for an elevator. Parking was below ground under the complex and it was a little confusing getting in and out. Our club had a breakfast in one of the meeting rooms each morning, but I don’t think breakfast is provided/included for all of the guests. There is a restaurant on site and a bar with a large sitting area in the lobby. I used the workout room and the machines were OK. (ellipticals, treadmills and bikes). The hotel’s location is fantastic. You are right across from The Gateway Arch. You are also within walking distance of the Edward Jones Dome, the convention center and Busch Stadium. We walked every day to volleyball games at the Dome and convention center. It’s about a 6 block walk. On the second day, housekeeping did not leave us towels and it took 3 phone calls to get towels to our room which was annoying. The staff was very friendly though. When you passed them in the hall, lobby or elevator, they always gave a warm greeting. Overall we enjoyed our stay.

Room Tip: Request a corner room - much bigger! Also request a room facing south so you have a view of the Gat...
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  • Stayed: February 2014, travelled with family
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Thank upnorthjohne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam V, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded 26 February 2014

Thank you for sharing your experiences at our property. The entire team was thrilled that you and your family enjoyed your accommodations. We look forward to seeing you in the future.

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Reviewed 24 February 2014

When we arrived, we were given a room number, we went to the 23rd floor, tried our room key and although the light turned green, it was obvious someone was in the room and had the manual lock on the door, so we gathered all of our luggage back up, had to go back to the lobby, wait in line and tell the guy about the room. He looked puzzeled, etc, and ended up giving us another room on the 22 floor, so pack up our luggage again and back up to the other floor. We also had to hunt the valet back down and change the room number on our ticket.

When room service cleaned our room on Saturday, 2/22/14 they didn't leave us any towels and never came back to drop any off. On Sunday 2/23/14, it happened again, clean room not towels. We had to hunt her down and ask, about 45 min - 1 hour later she knocked on our door with some.

Fortunately we had a room with a balcony so we could leave the door open as the room was extremely hot and there was no adjusting the old register (we tried). We had to leave the sliding glass door cracked open all weekend and the downtown noise made it difficult to rest.

  • Stayed: February 2014, travelled as a couple
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Thank Marsha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam V, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded 26 February 2014

Please accept my apologies for the issues you experienced with your guestroom during your recent stay at our property. The comfort of our guests is of the utmost importance and I am truly sorry that you found your guestroom too warm.
I do hope you consider giving our team a second chance by staying with us again in the future.

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Reviewed 21 February 2014

It's actually been several years since I stayed here. Was on a roadtrip with an uncle of mine, and stopped here overnight. It was a very nice stay, with good food and a good time at the bar. It had the quality and service I've come to expect from Holiday Inns. Having not stayed there for a few years, I cannot speak to its current state, but I had no problem with it when I was there.

  • Stayed: March 2013, travelled with friends
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Thank 1roadwarrior10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam V, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded 26 February 2014

Thank you for choosing to stay with the Crowne Plaza St Louis Downtown during your brief trip to St Louis. We hope to see you again in the future.

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Reviewed 11 February 2014 via mobile

This hotel is old and rundown. Everything but the sheets on the bed look dingy and outdated (thankfully the bed is clean and comfortable). This hotel is in serious need of renovation!! My room is disgustingly hot and turning down the antique heating system (that sounds like running water) is making zero change in the temperature of my room. I'm a platinum IHG member and I am disgusted! Stay somewhere else!

Stayed: February 2014, travelled on business
Thank Andrea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam V, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded 19 February 2014

On behalf of our team, please accept my apologies for not meeting your expectations during your recent stay.
There are times in which adjusting the temperature in an individual guestroom can be a challenge to our team due to the larger size of our guestrooms and the outside temperatures. Every effort should have been made to accommodate you with a room in which the temperature was suitable to your comfort. I am sorry our team failed to provide you with those options.
I do hope you reconsider staying with us again.

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Reviewed 8 February 2014

A nice hotel in good location...but thats the end of anything positive. The front desk completely messed up our arrival for four rooms, one night. The front desk sent two of us to a room already occupied (did not apologize), did not bill accurately upon departure (billed the wrong cc on half of us), and did not know how to recommend us to get to airport. The GM, Samantha could not resolve the billing issue and failed to return 4 phone calls in our attempt to resolve the issue. 3 months later posted charges to the wrong credit cards, again! She still failed to return my calls in an attempt to resolve. Issue is still unresolved... We are now having to send each other checks in the mail because the hotel is not responsive and could not figure out who stayed in what room. I cannot recommend staying here.

  • Stayed: October 2013, travelled with friends
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Thank arwalls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sam V, Guest Relations Manager at City Place St. Louis Downtown Hotel, responded to this reviewResponded 10 February 2014

We are terribly sorry to hear that you are still experiencing issues with your billing from your stay. Please contact our Accounting Department and we would be happy to assist you in correcting this issue.

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Additional Information about City Place St. Louis Downtown Hotel

Address: 200 N 4th St, Saint Louis, MO 63102-1902 (Formerly Crowne Plaza Hotel St. Louis Downtown)
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #108 of 121 Hotels in Saint Louis
Price Range: £73 - £149 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — City Place St. Louis Downtown Hotel 3.5*
Number of rooms: 346
Official Description (provided by the hotel):
Cityplace St. Louis Downtown Hotel offers an unbeatable location Soaring above the Mississippi River the Gateway Arch is the hallmark image of St. Louis- a city known for a rich urban culture and home to some of the countrys largest private corporations. Situated in the heart of the city the City Place St. Louis - Downtown Hotel is the perfect gateway to all that the city has to offer. Elegant facilities and an ideal location make us the destination of choice for meetings and events in St. Louis. Our hotel is capable of hosting any size event from corporate conferences to wedding receptions. Additionally we are minutes from area companies like Anheuser-Busch ABB and Greensfelder. Adjacent to the Gateway Arch our downtown St. Louis hotel is surrounded by exciting attractions. Sports fans love being close to Busch Stadium and Edward Jones Dome. With numerous free attractions nearby including Anheuser-Busch Brewery tours St. Louis Zoo and Grants Farm St. Louis is a family-friendly city. Youll find the nightlife of Lacledes Landing Entertainment District just a few blocks away. The upscale amenities at our downtown St. Louis hotel ensure your trip is as carefree as possible. We have a sparkling rooftop pool with stunning city views a 24-hour Fitness Center and Union Grill Restaurant. ... more   less 
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Also Known As:
Crowne Plaza Saint Louis
Crowne Plaza St Louis Downtown

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