I made a reservation for this Hotel for July 2 through July 6, 2014 over the Fourth of July holiday. The purpose was to be downtown along the River, near a casino and Lacleade's Landing which would be all within walking distance. My wife and I just wanted to get away and enjoy new scenery in a different City.
The Hotel was rated 4 1/2 Star's and I felt comfortable with the reviews that this Hotel would be perfect for our holiday get away.
Boy was I wrong! We arrived, checked in and the bell hop took our luggage up. The Hotel lobby and check in area was clean and the staff was friendly and helpful. The minute we came off the elevator we noticed that the carpet on the floor was worn, dirty and spots all over it. That was not good! We open the door to the room and it was the same.
The furniture was worn, dirty, room hadn't been re-pained in a while and spots all over the carpet that had never been cleaned. We immediately requested another room. That room was the same. I went to the front desk to speak with a manager. I was told that the staff would go and clean the carpet in another room for us.
If 3 rooms on higher floors which was supposed to be the better rooms were all filthy, I couldn't trust the bar or restaurant. Had the bell hop take our luggage back down to my car and checked out. The staff blamed the situation on Lumiere being purchased by the Tropicana out of Las Vegas and changes and improvements were on the way.
The place should have been shut down for restoration. It was terrible and didn't even make two Star's.
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