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“Don't use the elevator.”

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Hampton Inn - St. Louis Downtown at the Gateway Arch
Ranked #12 of 120 Hotels in Saint Louis
Certificate of Excellence
St Louis, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Don't use the elevator.”
Reviewed 4 May 2014

I thought that overall the hotel was well - organized and clean, but when my 2-year-old daughter and I got stuck on the elevator, I was mortified. No buttons would work, and we didn't get out for 5-10 minutes. Then, the front desk was little help when I confronted them initially.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvarney1, Director of Sales at Hampton Inn - St. Louis Downtown at the Gateway Arch, responded to this review, 20 May 2014
Dear Anthony B,

Being stuck in an elevator would be frightening. I apologize for this experience. You mentioned that the Front Desk did not initially assist. Are you comfortable, now, with the resolution? If not, please call 314-621-7900 and ask for our General Manager. We have a Satisfaction Guarantee and fully enforce it. Our building is older; we are constantly maintaining the elevators. We want you to always leave happy and return to stay with us. Leslie Varney
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
St Paul, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2014

Beautiful hotel - spend the extra for the Arch view, well worth it. Clean, nice beds, great pillows, soft linens, lots of towels. Very helpful staff, super recommendations for dinner and drinks. Okay pool and hot tub. Free WiFi. Would recommend!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Kathleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvarney1, Director of Sales at Hampton Inn - St. Louis Downtown at the Gateway Arch, responded to this review, 20 May 2014
Dear Kathleen S,

Thank you for your "Wonderful" review in Trip Advisor. Also, thank you for your recommendation to our property. Much appreciated!
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Central Indiana
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 30 April 2014

Walking distance to all downtown St Louis attractions are easily accessible from this hotel and this hotel has an Irish bar and restaurant attached. Parking rate is only $14 per day which is good for this area.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
2 Thank Miller87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvarney1, Director of Sales at Hampton Inn - St. Louis Downtown at the Gateway Arch, responded to this review, 20 May 2014
Dear Miller87,

Hope to have you back when you return to the St. Louis area! Thank you for noting our low parking fees, lowest in the area! Hurry back - there is always something new opening very close to our property. Leslie Varney
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Carlsbad, CA, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 April 2014

Very friendly staff, very convenient location, short walk to river, arch, arena and convention center. Parking garage occupies some of the lower floors, same elevator accesses garage and rooms, which is very convenient. Complementary breakfast selection was good with fresh fruit. Common areas and rooms are OK, but showing their age.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvarney1, Director of Sales at Hampton Inn - St. Louis Downtown at the Gateway Arch, responded to this review, 20 May 2014
Dear Scott D,

We appreciate you staying with us and taking the time to leave your comments in Trip Advisor; such a critical tour for our business. We are always improving our property. I am not sure when our next renovation is scheduled, but come back and enjoy the new chairs and duvets that we are adding to our sleep rooms. We Love Having You Here!
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Pleasanton, Ca
Level Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 April 2014 via mobile

Great location for the gateway arch and Busch Stadium. Friendly and efficient service, especially from Andrew. He provided many opportunities to help us with restaurants and other tourist sites. We enjoyed our stay. A clean and safe property.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank nochins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvarney1, Director of Sales at Hampton Inn - St. Louis Downtown at the Gateway Arch, responded to this review, 20 May 2014
Dear nochins;

Thank you for staying with us and we hope to have the pleasure to serve you again. We have let Andrew, and the staff, know of your comments. Again, thank you! Leslie Varney
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Carlyle, United States
1 review
Reviewed 26 April 2014

it is a nice place to stay and right downtown, walking distance to great places to eat.the hotel bar and restaraunt is fantastic, good food and good price which is rare for such a good hotel.I liked the beds, the room was nice but I recommend bringing your own pillow, I am fussy about my pillow so I didnt like the ones they had.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Bonnie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvarney1, Director of Sales at Hampton Inn - St. Louis Downtown at the Gateway Arch, responded to this review, 28 April 2014
Dear Bonnie S,

We hope that you hurry back and bring your own pillow :)
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Morton, Illinois
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 April 2014

This was a trip with Grandchildren. We enjoyed the closeness to walk to the Gateway Arch, and to the Old Spaghetti Factory Restaurant. The kids enjoyed the pool. Our room was nice. I have to say it wasn't dusted very well, but otherwise, it was clean. The staff was very friendly. There was a wait for use of the elevators at times but the Inn was full. I would recommend staying here to anyone. The fee for parking was reasonable compared to other cities we have been to.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lvarney1, Director of Sales at Hampton Inn - St. Louis Downtown at the Gateway Arch, responded to this review, 28 April 2014
Dear Denise M,

So nice to have you and your grandchildren stay with us. Thank you for the review. We are in a great location and, personally, I LOVE the Old Spaghetti Factory - great choice! Good to hear that the kids enjoyed the pool; they can enjoy a view of the Arch, while swimming. Hurry Back! We LOVE Having you HERE!
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Additional Information about Hampton Inn - St. Louis Downtown at the Gateway Arch

Property: Hampton Inn - St. Louis Downtown at the Gateway Arch
Address: 333 Washington Avenue, Saint Louis, MO 63102-2116
Phone Number:
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Saint Louis
#8 Romantic Hotel in Saint Louis
#9 Business Hotel in Saint Louis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn - St. Louis Downtown at the Gateway Arch 3*
Number of rooms: 190
Official Description (provided by the hotel):
Our modern, award winning Hampton Inn hotel is located in the heart of downtown St. Louis, just one block from The Dome at America's Center (formerly Edward Jones Dome), one block from Laclede's Landing and three blocks from the historical Mississippi Riverfront. Our guests can enjoy a wide variety of restaurants, nightclubs, and historical sites all within walking distance. The famous St. Louis Gateway Arch and the new downtown casino are just steps away! Access to all major interstates is just blocks from our entrance. Busch Stadium, Home of the St. Louis Cardinals and Ball Park Village are only a short walk, or a quick trip on the Metro Link. The Metro link, St. Louis' light rail transit system is only 2 blocks away, allowing our guests a short ride to and from the airport, as well as all key destinations in the city. ... more   less 
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Also Known As:
Hampton Inn - St. Louis Downtown At The Gateway Arch Hotel Saint Louis
Hampton Inn Saint Louis
Saint Louis Hampton Inn

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