Stayed at the Omni and was looking for a convenient bite so I went downstairs. My first night I ordered a burger which was okay, but had to wait almost 10 minutes for the server to bring ketchup and never offer to refill my drink. The next night I tried again to give them the benefit if the doubt only to sit for 30 minutes without ever being approached by a server. I then left the menu I had grabbed earlier from the hostess stand on the bar and walked out.
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