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“St. Louis Double Tree”

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St. Louis Union Station Hotel, Curio Collection by Hilton
Ranked #24 of 120 Hotels in Saint Louis
Certificate of Excellence
st. peters, United States
1 review
“St. Louis Double Tree”
Reviewed 8 April 2014

Although the hotel is in process of updating the lobby, I hope they update the rooms. The room was clean and comfortable, just very dated. We stayed downtown for the Go! St. Louis Marathon. Just stepped out the door right to the start line. Couldn't ask for a closer hotel. Thank you for an enjoyable weekend.

  • Stayed April 2014, travelled on business
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Victoria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Minneapolis, Minnesota
Level 1 Contributor
1 review
Reviewed 7 April 2014

I like everything about this hotel. The staff are very friendly and helpful. The security is pretty tight although it is in the union station. Great amenities. If you are going to stay downtown you must experience this hotel. Most of all we enjoyed the concierge lounge. Light and healthy snacks are served there from 5 to 7:30. It is a place to just relax with a light snack and a glass of wine. You will feel like you are in a fancy cafe somewhere.....Carole Gilbert, who works there will make you feel like you are in her home. she is very welcoming and has a great sense of humor. She definitely was one of our highlight on our trip. She added a little magic to our stay.

  • Stayed April 2014, travelled as a couple
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Helpful?
Thank nyiaj A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah E, General Manager at St. Louis Union Station Hotel, Curio Collection by Hilton, responded to this review, 8 April 2014
Thank you so much for the review and photos--We receive such praise for our Concierge Lounge team! Like so many of our Associates here they have such pride and such passion for service they work very hard to create lasting memories for complete strangers! (Well, I don’t think anyone leaves the lounge a stranger--they just start that way). I will reach out to Ms. Gilbert to thank her personally for making such a positive impact on your stay.

Please come see us soon!

Warmest regards,

Jeremiah Essmyer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 7 April 2014

I stayed at the hotel for a photography conference being held there. The staff was friendly and courteous and, even though a portion of the hotel was under construction, my stay was quite comfortable. Of special note, the food in the restaurant was fantastic.

  • Stayed April 2014, travelled solo
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 224russellt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah E, General Manager at St. Louis Union Station Hotel, Curio Collection by Hilton, responded to this review, 8 April 2014
Thank you SO very much for your review, your kind words, and for your patience with our renovation. If I remember correctly your group was up past 3am each evening taking photos and with renovation starting early each day I know your review could have focused on that aspect of your stay. It means a lot that our amazing staff out shined that element of your visit. Please come back very soon as you will enjoy our new 65-foot bar that opens in May

Warmest regards,
Jeremiah Essmyer
Assistant General Manager
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Minneapolis, United States
1 review
Reviewed 7 April 2014

we had a great stay at the Hilton Doubletree at Union Station in St. Louis. Comfortable rooms, beautiful lobby and surrounding train station. Helpful staff. Need a coffee shop! A little more attention to details as well - we were missing items in room and ran out of bathroom products.

  • Stayed April 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Emmett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah E, General Manager at St. Louis Union Station Hotel, Curio Collection by Hilton, responded to this review, 8 April 2014
Thank you for reviewing our property, and for your kind words! As you well noticed we are renovating our amazing Grand Hall Lobby and as one of the additions is turning a forgotten space into the Grand Hall Market that will house a wonderful space that proudly brews Starbucks Coffee! We plan to be open the first week in May. I've also passed along your feedback for our Housekeeping Department--we will focus on this immediately.

Hope to see you in May!
Warmest regards,
Jeremiah Essmyer
Assistant General Manager
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Oceanside, United States
1 review
Reviewed 7 April 2014

Hotel was under renovation. It was very messy. Internet service was not available in the wing I was staying in. This is a key service for a business traveler. Would have been nice to know the hotel was under renovations and a reduced room rate was offered of freem breakfast. Some amenity to make up for the renovation.

  • Stayed April 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah E, General Manager at St. Louis Union Station Hotel, Curio Collection by Hilton, responded to this review, 8 April 2014
Thank you for your review and let me please apologize for the renovation and the surprise it was not yet completed. We have been working tirelessly to complete our upgrades and nearing the end. Our Grand Hall will open back up the first week in May and I'm already receiving my brand-new guestrooms to use for arriving guests. I wish I would have known you were not enjoying your visit, as you can read many guests are not impacted by the work so we help accommodate each guest case by case if our work impacts their experience. I implore you to please return in May so that you can take part in what's been created! You will enjoy every moment of it.

Warmest regards,
Jeremiah Essmyer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Louis, United States
1 review
Reviewed 7 April 2014

The hotel staff was very friendly. The hotel was undergoing renovations so some hiccups are to be expected, however many people in our group had to wait several hours for rooms to become available even after their guaranteed check in time. Other guests arrived and got rooms immediately while some people who had been waiting for hours we left to wait. One individual couldn't get his luggage brought up to his room until 8:30 pm - almost 7 hours after they checked in. When checking out we were told a luggage cart would be sent to our room within 30 minutes. After waiting 90 minutes we had to call a second time before it was sent up.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Pierre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Prince George, United States
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 April 2014

I have never stayed in a Doubletree that was this full of life. This was the best Hilton experience I have had to date. The staff was great, the food wonderful, the location, unbelievable. Truly worth another visit...SOON!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremiah E, General Manager at St. Louis Union Station Hotel, Curio Collection by Hilton, responded to this review, 8 April 2014
Thank you for taking the time to share such a positive review. We work very hard to live up to the Hilton reputation and want to be seen as more than just a DoubleTree. Being a full-service, 4-Diamond, Historic property we have much to live up to. Thank you for choosing to stay with us and we will all be anxious to have you back!

Warmest regards,
Jeremiah Essmyer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about St. Louis Union Station Hotel, Curio Collection by Hilton

Property: St. Louis Union Station Hotel, Curio Collection by Hilton
Address: 1820 Market Street, One St. Louis Union Station, Saint Louis, MO 63103-2274 (Formerly St. Louis Union Station Hotel)
Phone Number:
Region: United States > Missouri > Saint Louis
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Saint Louis
#47 Business Hotel in Saint Louis
Price Range (Based on Average Rates): ££
Hotel Class:4 star — St. Louis Union Station Hotel, Curio Collection by Hilton 4*
Number of rooms: 539
Official Description (provided by the hotel):
The legendary Union Station Hotel in St. Louis, MO, is in the center of St. Louis and within walking distance to Scottrade Center, Peabody Opera House, MetroLink and within minutes from Busch Stadium, Gateway Arch, Edward Jones Dome, America's Convention Center, and City Museum. The hotel is only 20 minutes from Lambert International Airport and has direct MetroLink access to the airport. ... more   less 
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Also Known As:
St. Louis Union Station Marriott Hotel Saint Louis
Marriott Saint Louis
Marriott Hotel Saint Louis
Hyatt Saint Louis
Saint Louis Hyatt

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