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“great service”

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Hilton St. Louis at the Ballpark
Ranked #37 of 122 Hotels in Saint Louis
Reviewed 17 January 2014

Short trip for conference. Nice hotel - room and facilities at standards expected. Staff exceptional - attentive and knowledgeable & in particular Tim at the front desk (thanks for the advice!). Would stay again.

  • Stayed: December 2013, travelled on business
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Thank BRC8338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 30 January 2014

Dear BRC8338,

Thank you for recognizing Tim for exceptional service. He enjoys a good conversation accross the desk, or a phone call prior to arrival to assist with reservation questions. Like the rest of our staff, Tim understands our team is here to create memorable & relaxing visits at the Hilton Ballpark.
We look forward to your next visit to St. Louis!

Mike

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1,754 - 1,760 of 3,065 reviews

Reviewed 15 January 2014

I stayed at this hotel for the conference in the review title. For the value, I would have preferred to have a refrigerator in my room as well as complimentary internet access. I had neither, but overall a very good hotel.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Justin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2014

I made a reservation through a website at this hotel for New Year's Eve. When we arrived at the front desk, Tim Shifflet, handled our check in. He could not find our reservation in the system and apologized for any inconvenience. He immediately offered us free drinks and an appetizer, free buffet breakfast and free valet parking. After much persistence on his part, he was able to find our reservation and he actually had to call the website to find it. As it turned out, the website had the name spelled incorrectly in the system, which was no fault of the Hilton. Tim Shifflet was most gracious and accommodating and I can't say enough about his service. We found our experience at the Hilton very good. The room was nice, the food great and the service excellent.

  • Stayed: December 2013, travelled as a couple
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Thank Violet2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2014

In late December we stayed at the Hilton for 2 nights - our Son was married at the ballpark on 12/27 and many family/friends stayed at the Hilton. The staff was amazing and accommodating. We had the breakfast buffet and ordered Imo's Pizza as well as lunch from teh bar - the food and service was fantastic. We truly enjoyed our stay and appreciate everything the Hilton did to make our stay so enjoyable.

  • Stayed: December 2013, travelled with family
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Thank kcetro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 17 January 2014

Dear kcetro,

We love celebrating the start of new relationships and are so thankful for your kind words!
Congrats from our family to yours, and we hope 2014 provides many occassions for your family and friends to reunite to share old memories, and make new ones!
If you ever need assistance in the future, please feel free to call.

Mike H

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Reviewed 13 January 2014

Great stay. Everything was excellent from Room to Dining service. It is a great location for doing business in St. Louis. All the staff is very friendly and treat you like a VIP. Hilton Ball Park is always my hotel of choice when I come to St. Louis and I have been doing that for 13 yrs.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Ricky B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 17 January 2014

Dear Ricky B,

Thank you for thinking of Hilton at the Ballpark when your plans bring you to St. Louis!
We appreciate your comments from this past stay. (Wow! 13 years!)
Please feel free to contact myself on your next visit so we can celebrate, as we go for 13 more!

Mike H

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Reviewed 12 January 2014 via mobile

This hotel, for many years a Marriott, has twice been renovated by Hilton since its acquisition 7-8 yrs ago. Formerly across the street, now a block away from Busch Stadium, it's a hub of activity on game days, both inside & out. The crowd may be a bit much for some, both at the limited but logistically advanced elevators (separate line for the rooftop club) and in the maelstrom of staff, vendors, & tix hawkers at the front door. If you valet & plan to leave after a Cards game, you better not be in a hurry. Self-parking is caddy corner in the Stadium East garage.

The spacious lobby, while typically busy, still offers modern comfort. It features plenty of inviting seating, an elegant bar, a Starbucks & yogurt shop, as well as beautiful fire & water features. I haven't eaten in the lower level restaurant in several yrs, but some of the city's best eateries ( notably steak & Italian) are within walking distance.

Besides its prime location, the Hilton's finest attraction is the mezzanine pool/hot tub complex. Featuring large sun windows w/ a southerly exposure & views of the ballpark, the hot tub is oversized & very nicely heated, if not very turbulent. A fitness room & laundry are in the same area.

The rooms are of average size but, again, recently updated & comfy. A king, depending on its location on the floor, is more likely to offer increased free space & possibly even a love seat. The bathroom will be tiny, but the shower heads & toiletries are of near-luxury quality.

Stayed: December 2013
Thank Tubman74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 17 January 2014

Dear Tubman74,
Thank you for you positive comments and honest remarks about your recent visit!
Our pool and workout area are pleasant surprises to our guests that seek a good workout when they travel.
We appreciate your business and look forward to your next visit.

Mike H

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Reviewed 10 January 2014

Overall this hotel is nice, however, my room was average. I expected more out of a newly built Hilton. The room had no mini-bar and no in room dining late at night. Also, all the restaurants and bars were closed late at night (when I arrived).

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kaitlin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 11 January 2014

Dear Kaitin T
Thank you for your comments about your stay at the Hilton Ballpark.
Its correct that we dont have mini bars in the hotel, nor overnite roomservice.
The overnight staff is familiar with local options available, I will make sure we do a better job of communicating this at checkin time, and Thank you for being a Hilton honors member!

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Additional Information about Hilton St. Louis at the Ballpark

Address: 1 S Broadway, Saint Louis, MO 63102-1703
Phone Number:
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Saint Louis
Price Range: £89 - £201 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton St. Louis at the Ballpark 3.5*
Number of rooms: 675
Reservation Options:
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Also Known As:
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton

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