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“Hilton Stay”

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Hilton St. Louis at the Ballpark
Ranked #36 of 123 Hotels in Saint Louis
Reviewed 8 August 2014 via mobile

I was staying here a the Hilton because I had to attend a 4 Day conference that was here and the stay was ok. The hotel rooms were clean and all the conference rooms were beautiful and spacious. The wait staff were also very friendly. Cons were water started leaking from the 14 floor to our room and we stayed on the 10th floor. Also the elevator kept breaking so it was long lines for the last couple of elevators working so I received a good workout using those steps. Overall it's a good place to stay and the views are amazing.

  • Stayed: March 2014
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Thank Dominic B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 7 September 2014

Dear DominicB

Thanks for the positive feedback!
Many guests have told us similarly the views are a big reason they choose
Hilton Ballpark. Sorry about any issues with the elevators. We do monitor them very closely and place a high priority on how effecient they perform, knowing our guests bear the inconvenience when not working properly.
Please feel free to reach out to me at mhindes@hiltonstlouis.com if you require assistance in the future!

Mike H

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1,494 - 1,500 of 3,084 reviews

Reviewed 7 August 2014

Great place to stay that is close to all of the attractions. You can see Busch Statium, The Arch, River from the rooftop. Also close to the convention centers our downtown. So where ever you want to go Hilton by the Ballpark is easy access.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Blaine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 4 September 2014

Thank you for taking the time to share your experience with us. I am pleased that you found it so easy to walk to different places around downtown. Also I am glad you enjoyed the views from our 360 rooftop bar. Like you mentioned, one of the greatest things about 360 is the fact that you can look out different directions and see some of St. Louis' greatest attractions, like Busch Stadium on one side and the Arch on another. We look forward to seeing you again.

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Reviewed 6 August 2014 via mobile

The only bad thing I have to say about our experience was our own fault. Do not try to check in just after the end of a Cardinals game. It was a madhouse around the hotel. Other than that it was great. Very clean, super nice staff, awesome view and reasonably priced.

  • Stayed: August 2014
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1  Thank BrianRTopCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 4 September 2014

Thank you for your pleasant review. I am happy you enjoyed your stay. I am sorry if the lobby was a "madhouse" upon your arrival. I hope your check-in process was as efficient as possible considering the circumstances. We look forward to seeing you during your next visit to St. Louis.

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Reviewed 6 August 2014

Great property with a good staff. Very clean rooms and quiet. The location is ideal for any even or activities downtown. A few hundred yards from the ball park. The restaurant is a little lacking and expensive but there are many other dining options within walking distance.

  • Stayed: August 2014, travelled on business
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1  Thank Nick O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 4 September 2014

Thank you for leaving us feedback. I am pleased to hear that you found our property so convenient to attractions and local eateries. On the other hand, I apologize that you were not satisfied with your dining experience at our property. We are constantly taking input like yours into consideration because we strive to offer competitive prices and a broad range of menu items to guests. I invite you to connect with us again in the future, and possibly give our restaurant another chance. Thank you again for your comments.

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Reviewed 5 August 2014

Nicely furnished, close/walkable to city park, le cledes landing or the gateway arch and directly across the street from the ballpark! Good valet service, restaurant, bar, and service and there is a Starbucks in the lobby

  • Stayed: August 2014, travelled with family
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1  Thank Seva L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 4 September 2014

Thank you for staying with us at the Hilton Ballpark. I am happy to hear that you had the opportunity to try some of our restaurants. I know the Starbucks is a guest favorite. Moreover, thank you for highlighting the 360 rooftop bar. It is a very popular place to watch the game, and I am delighted that you enjoyed your experience.

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Reviewed 5 August 2014

We have stayed many times at this hotel and honestly, it's just not that great. We are Hilton Honors members and spent many, many points to get a room. The 360 bar doesn't open until 4:00 pm, but they don't tell you that until you figure out that you can't get to the 26th floor. Rooms are just average, but many have a great view of the stadium. You can't beat the fact that you just walk across a parking lot for the Cardinal game and BallPark Village. We also weren't told that the checkout time was 11:00 AM and guest services operator was extremely rude when we called to ask. So...determine if the close proximity to the ballpark is worth it!

Room Tip: Ask for a ballpark view
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  • Stayed: August 2014, travelled as a couple
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Thank Sam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeffmoll, Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 8 September 2014

Thank you for the review. There are two things that make this location exceptional - the location and the people that work here. I am disappointed to hear that you had an issue with an associate of the property. Please feel free to contact me personally during your next stay to give me some additional information concerning that encounter and to do something to make up for it.

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Reviewed 5 August 2014

I was definitely a little worried about staying here after reading some reviews, but it was absolutely fine. The pros - location, things to do and the customer service. Everyone at the hotel from the front desk, to the restuarant/bar, to the evalvator assistants, house cleaning crew, concierge, etc were really VERY nice and accomodating. We did stay in the tower that has the roof top bar and never had any trouble with waiting more then 3 minutes for an elevator to our room and we were there over a 4 day stretch where there was a baseball game every night. The only cons - the bathroom is really small and the beer prices at the two hotel bars were higher then even all the restuarants/bars at the Ballpark Village. Again, overall the pros way outweighed the cons and we will always stay at this hotel when visiting St. Louis.

  • Stayed: July 2014, travelled as a couple
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Thank NatTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike H, Front Office Manager at Hilton St. Louis at the Ballpark, responded to this reviewResponded 4 September 2014

Thank you for your review. I am glad you found our location convenient to the downtown attractions, like the Arch, Busch Stadium, Ballpark Village, etc. Also I am happy to hear that you were pleased with our customer service. Providing exceptional customer service is very important to us, and we strive to make sure every guest feels cared for, valued, and respected. In addition, we appreciate your comment about the bathrooms. Your input will be forwarded to our design and renovation team. Lastly, we look forward to having you back.

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Additional Information about Hilton St. Louis at the Ballpark

Address: 1 S Broadway, Saint Louis, MO 63102-1703
Phone Number:
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Business Hotel in Saint Louis
Price Range: £98 - £245 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton St. Louis at the Ballpark 3.5*
Number of rooms: 675
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Also Known As:
Hilton St. Louis At The Ballpark Hotel Saint Louis
Hilton Ballpark Hotel
Hilton Saint Louis
St Louis Hilton Ballpark
Saint Louis Hilton

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