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“Nice remodel of this hotel - possible two bedroom suites”

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Courtyard St Louis Downtown West
Ranked #55 of 120 Hotels in Saint Louis
Kansas City, Missouri
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice remodel of this hotel - possible two bedroom suites”
Reviewed 7 August 2014

With a few notable exceptions all in all is this nice remodeled 20 year old property. We had a King Suite on the top floor. We enjoyed having the extra space so my daughter could have privacy and the additional cost was modest for the suite. We noted that the suite had an adjoining room that could have made this 1 bedroom suite into a 2 bedroom. This was an option that was not evident to us on the book site.

The microwave and fridge were part of a nice five or six foot long granite surface that was handy for preparing food and drinks.

It took a while to find the thermostat in the bedroom and I noted that the hallway carpeting had lots of uncleaned spills. The coffee shop ran out of coffee and it took nearly 15 minutes for them to get a new supply brewed. The location is excellent. Easy on and off the Interstate.

Room Tip: Some rooms have a limited view of the Arch; you need to ask for a Eastern view if that is important...
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Joe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review, 11 August 2014
Thank you for your feedback. I apologize that it took so long to replenish the coffee and I will share your feedback with our Bistro staff. We are glad that the room fit your needs and hope to see you again soon.
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233 reviews from our community

Traveller rating
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    46
    17
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
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Lehigh Acres
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

Easy check in, clean rooms, great location, close to the arch and downtown restaurants.
Great staff and very comfortable rooms.Lots of amenities, including inside pool and sauna,
food on site and gym.
Overall, a very pleasant and enjoyable stay.

  • Stayed August 2014, travelled on business
    • Location
    • Service
Helpful?
Thank Fred B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review, 7 August 2014
We are glad you enjoyed your stay and hope that you return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 30 July 2014

I liked that parking was free and not valet. We were in and out with ease. Since it is west of the city, and the 2 colleges we were visiting were west of the hotel, it worked out well.

If you want to walk to downtown locations, this might not be best for your. But if you want to drive to locations, and not pay more to park, this is good.

I thought the room had a slight smell (can't pinpoint, but cross between mildew and musty), but my son didn't smell anything.

Room Tip: You may want to upgrade for $4.95 to faster wifi...we thought the free wifi was a bit slow.
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  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review, 31 July 2014
Thank you for your feedback and I hope you will continue to choose our hotel during your childrens education.
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aclev
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 July 2014

Recently stayed here during our trip to St. Louis to attend 2 Cardinals games. Check in and out was very easy, no issues. The Bistro food was good as well as the service. Our room wasn't cleaned great after the first night but I didn't call down to complain. After being out all day, we just wanted to rest. I just called to get new towels as the towels that were put on our rack were really damp. Every other day the room was cleaned good. The location is great, just outside downtown. It took us about 15 minutes to walk to Busch Stadium. Would likely try to stay here again if we are ever in the area.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ascl82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review, 31 July 2014
Thank you for giving us your feedback. I will certainly speak with our housekeeping department regarding the inconsistency of your service. Please reach out to me the next time you are visiting and I will make sure your experience is a better one.
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Danville, Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 July 2014

I booked my room by phone and the young lady who helped me book a room was great. Initially, the hotel status was full because it was a busy weekend, but she worked and made other contacts to help me get a room. I'm so glad she did! Upon my arrival, the front desk staff were more than welcoming. The room I was assigned provided me one of the most beautiful views I've ever had. The room, itself, was clean and neat. I have nothing negative to say about this experience.

Room Tip: Third or fourth floors provide you with a great view!
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  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank 1Rhonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review, 31 July 2014
Thank you so much for your feedback. I am glad you enjoyed your stay and were able to get one of our rooms with the great view. I will share this with our front desk staff to show them what a difference they can make.
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Madisonville, Kentucky
1 review
Reviewed 7 July 2014

Our family stayed here on July 5th we knew we were way early for check-in, but was pleasantly surprised that we were able to get our room at 10 AM. The gentleman at the front desk was
super nice he told us about the City Museum which was a blast!! The motel was clean and everyone we encountered that worked there greeted us with a smile. The beds slept great!
I would recommend this hotel to anyone a hidden gem in St. Louis..

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank StLouis4Star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review, 10 July 2014
I am very happy you enjoyed your stay. I couldn't agree more with your comment about the City Museum, it is a blast and it is located close to the hotel. We hope to see you again on future visits to the city.
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Albuquerque, New Mexico
Level Contributor
336 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 5 July 2014

Halfway between downtown and Forest Park this was a great location for our 4th of July weekend. The rooms are spacious but dated. Housekeeping is efficient, but trash piled up at back door receptacle. Food available in the lobby bistro, nothing complimentary.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbin8910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ron W, General Manager at Courtyard St Louis Downtown West, responded to this review, 7 July 2014
We appreciate you giving us your feedback regarding your recent stay. I want to apologize for the trash being piled up as this is not acceptable and I will look into why this happened. I hope the rest of your stay was good and thank you again for bringing this to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard St Louis Downtown West

Property: Courtyard St Louis Downtown West
Address: 2340 Market St, Saint Louis, MO 63103-2517 (Formerly Courtyard St. Louis Downtown)
Region: United States > Missouri > Saint Louis > Downtown
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #55 of 120 Hotels in Saint Louis
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard St Louis Downtown West 3*
Number of rooms: 151
Reservation Options:
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Also Known As:
Courtyard By Marriott St. Louis Downtown Hotel Saint Louis
Courtyard Hotel Saint Louis
Courtyard Saint Louis
Saint Louis Marriott
Saint Louis Courtyard

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