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“Think we stayed on the wrong night”

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Country Inn & Suites By Carlson, St. Peters
Ranked #1 of 5 Hotels in Saint Peters
Certificate of Excellence
Reviewed 28 September 2013 via mobile

The location of the Country Inn is great if you're travelling into St. Louis. Plenty of restaurants and shops nearby. There's a McDonalds on one side and an IHoP on the other.

Reception staff fine. Booked us in, had a bit of trouble with the fact we had no mobile phone number and were from the UK, but we got there in the end. But gave us a discount for AAA membership, which we didn't know about.

Our room had one advantage and one disadvantage. It was a disabled friendly room on the first floor next to the reception atrium. The advantage was it was a huge room. The disadvantage was that we spent half the night listening to the three separate wedding parties coming back to the motel, clearly full of the joys and wishing the rest of the world to know it.

I'm sure on any other night it wouldn't have been an issue, but it did spoil our sleep after a long days travelling.
Breakfast was fine, although the 'gourmet' coffee is best avoided. Rather insipid and tasteless.

So, all in all a clean, well located motel with all the amenities you might need. Just get a room as far from reception as you can if you're staying on a busy weekend. Unless you're going to a wedding, in which case you may be the one singing to the folk in the disabled room and you won't care about noisy guests.

  • Stayed: September 2013
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1  Thank Purejammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 30 September 2013

We read all guest comments and reviews and take actions to improve guest services.. As General Manager, I value a good nights sleep. and would hope our guests would also be able to sleep. Unfortunately some guests take advantage of other guest priviledges by making noise. The weekend that these guests stayed was a sold out weekend and several wedding parties in house. Our staff did respond to noise complaints that were reported. We have a 3 strike policy for noise: 1st report- call is made to room; 2nd call staff member goes to room to talk to guests; 3rd strike:- guests are asked to leave the hotel and if they do not Police are notified. Many times guests do not report noise problems and our staff is not made aware until told about them. We are a Carlson 2012 Presidents Award winning hotel and a 2013 Hotel Excellence Award winner from TripAdvisor. These awards are based upon guest services, reviews and facility issues. Our best referrals come from our guests.

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Reviews (377)
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333 - 339 of 378 reviews

Reviewed 8 September 2013

We were in town for a funeral and needed quite a few rooms on short notice to accommodate the families coming into town, several who were traveling with young children. Trish (front desk) was so accommodating and sensitive to our needs in such a difficult time. She managed to not only keep our rooms together, but fulfill our requests for specific type rooms. She greeted each of us by name every day and always checked to make sure our needs were being met. She is truly a gem and certainly one of the reasons this hotel gets such high marks.

Our rooms were very comfortable, clean and well stocked with towels/toiletries. We fell into bed each night and slept soundly. Although the hotel is situated very near I-70 (with easy on/off access), we were never disturbed by highway noise. The indoor pool provided a much needed break from the somber mood for the younger ones. There was a full, hot breakfast every morning, and the staff was very attentive to keep the food trays filled and the tables cleaned. There were also fresh baked chocolate chip cookies available throughout the day.

There is dining (McDonald's, IHOP) and shopping (Target, TJMaxx, Harbor Freight, etc.) right next door, and Mid Rivers Mall is only a short drive away.

I would definitely stay here again

  • Stayed: September 2013, travelled with family
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Thank Dana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 10 September 2013

As General Manager, I am always excited to read a positive review from a guest.. I am glad that we made this group feel welcome and comfortable during their stay. As a Carlson 2012 Presidents' Award Winning hotel and a 2013 Hotel Excellence Award winner fromTrip Advisor, we have demonstrated our ability to meet and exceed guest expectations and corporate standards based upon positive comments and reviews. Our best referrals come from our previous guests.

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Reviewed 14 August 2013

Our family just spent a week at the hotel. There was a new baby born for our family at Barnes Jewish Hospital in St. Peters and this hotel is very convenient to that location.

The two ladies working the desk were fantastic and very helpful (management: don't lose these ladies). Our housekeeping team on the 3rd floor were also very caring and did a great job.

The rooms were clean and the beds very comfortable. The a/c is great, but it is one of those situations where you are cold when the fan runs and warm when it's not running. Our solution was to put a chair up by the a/c and drape the curtain over it. This keeps the air from hitting you and works very well.

Having a laundry facility was also very helpful, although it is probably time to retire the beasts and purchase a new washer/dryer.

We highly recommend this hotel! You will not be sorry!

PS -- Management: commenting after every trip advisor review is a bit creepy. If you must, a simple "thank you" would be fine or a discussion of a problem, of course. Just my opinion :)

  • Stayed: August 2013, travelled with family
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1  Thank J P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 15 August 2013

As a 2012 Carlson Presidents' Award and 2013 Hotel Excellence Award winning hotel, we are always pleased to receive comments from our guests. Our best referrals come from our previous guests. I am glad that our staff made you feel welcome, comfortable and provided consistent guest services while you were welcoming a new arrival to your family. . We have a large number of guests who use our in-house laundry and glad that it is available for their use. We are conveniently located off Interstate 70 at exit 225 and 1 mile from the nearest hospital and are the newest hotel in St. Charles County featuring 63 rooms that are non-smoking and no pets allowed..

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Reviewed 13 July 2013

Not the best either.

When we walked in the lobby the bleach odor was overwhelming. The place was clean as a pin. The desk clerk was very accommodating in placing us in the most convenient spot for us. The beds could have been a bit more comfortable and they might consider using some of that bleach on the sheets, but overall it was acceptable. One thing I did notice and appreciate is that they actually had an abundance of towels and wash clothes in the bathroom. I'll never understand those places that rent a room for three people with two beds and two washcloths. This place had plenty for everyone. It is convenient to several restaurants as well as a small strip mall right beside it.

  • Stayed: July 2013, travelled with family
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Thank R&MRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 15 July 2013

As a Carlson Country Inn and Suites Presidents Award Winning Hotel for 2012 and the designation of 2013 Hotel Certificate of Excellence Award from Tri Advisor, we take all guest comments seriously.

The bleach smell you encountered when you walked in was actually chlorine odors coming from the indoor pool. We had a large group of people using the pool and increased the amount of chlorine for the pool. The pool door was opened many times that attlowed the chlorine smell to come into lobby. We have taken corrective measures to ensure that the chlorine smell is now properly vented to the outisde and not the interior of the building.

Thank you for your positive comments about the room linens and towels. We follow Carlson Rezidor guidelines for the amount of linens placed in each room. I am glad that these guidelines met your needs.. We strive for excellencte in customer service and comfort during your stay.

Our best referrals come from comments made by our previous guests who use Trip Advisor to see guest reviews before booking reservations at our hotel.

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Reviewed 6 July 2013

located off I70 at exit 225, very nice facility with good rooms, indoor pool, business center and breakfast area very nice with a good variety of items. the room was quiet, clean and well stocked. would stay again when in the area.

Room Tip: should phone ahead for reservations. very busy when there.
  • Stayed: June 2013, travelled with family
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1  Thank Leslie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 8 July 2013

Hotel management reads all guest surveys and comments. This hotel is a 2012 Presidents Award Winning hotel for Carlson Rezidor hotels and 2013 Hotel Excellence Award winnergiven by Trip Advisor. As a result of these awards, our staff seeks to maintain high guest services and standards. These awards are based upon customer reviews. Our best referrals come from our previous guests. We are the newest hotel in St. Charles County offering 63 smoke and pet-free rooms with microwaves and refrigerators in all rooms as well as free high speed internet. We are easily accessable from Interstate 70 at exit 225

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Reviewed 12 June 2013

We liked the easy access via the elevator to our very clean and comfortable room. The staff were all friendly, My husband loved the chocolate chip cookies. Thanks to the tip from the family with the baby that stayed on the 2 nd floor above the swimming pool, we requested the 3 rd floor. Ah peaceful is the word to describe our stay.

Room Tip: We liked our room 318
  • Stayed: June 2013, travelled as a couple
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Thank Mary V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 20 June 2013

We are always excited to see our guest positive reviews regarding our services. We do offer chocolate chip cookies available 24 hours a day in our lobby. We try to meet all guest requests. I am glad we were able to accomodate their 3rd floor room request. which was near the elevator. We appreciate comments stating they had a peaceful stay. All of our rooms feature microwaves and refrigerators and we have an indoor pool and jacuzzi. Our hotel has been selected as a recepient of the Trip Advisor Certificate of Excellence Award for 2013 which is based on our guest reviews.

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Reviewed 7 June 2013

The Good: Clean rooms, decent breakfast, good crib w/firm mattress, pool/hot tub
The Bad: Room is next to freeway and loud, in room heating/cooling very loud/aggressive, room's above pool very loud, did not fulfill our request for a quiet room

We stayed here for 3 nights with our baby while visiting family. Overall it was a decent place to stay. I was annoyed that my very specific request for a room in a quiet area was not fulfilled. We were above the pool and on the 2nd floor of a 3 floor hotel so the noise at night while kids were playing in the pool was very loud, and the people above us moving around was annoying. We should have been given a 3rd floor room far from the pool. Luckily they provided us with a small but hearty fan for white noise that helped the baby to sleep through the night. The crib was white metal rolling crib but had a nice firm mattress and fitted crib sheet. Also the freeway is right next to you while you are sleeping so that was pretty noisy. Mattress was firm but both myself and my husband had lots of back aches and pains, not great for us.

Breakfast was average, fresh fruit not great, some hot items that seem to alternate, waffles, yogurt, oatmeal, sub par baked goods, not a lot for people who eat very healthy but I made do with oatmeal.

If you are looking for a cheap place to sleep for the night it is well kept and clean but for an extended stay next time I think we will drive a little further and try the Embassy Suites, simply for better breakfast.

Room Tip: Rooms in center on 2nd floor are directly above the pool and it is pretty loud until about 9pm on we...
  • Stayed: May 2013, travelled with family
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1  Thank LAinMI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 20 June 2013

Our best practices for customer services are taken from guest comments as we try to improve our services We try to meet all guest requests, but are not always able to meet them due to limited room types and occupancy levels. We appreciate guests who stay for multiple nights and provide feedback to us. All of our rooms are smoke free and have microwaves and refrigerators for guests who need to store food or reheat food. We also serve Country Breakfast using real dishes and silverware with a menu featuring three hot items rotated daily. Our best referrals come from our previous guests

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Additional Information about Country Inn & Suites By Carlson, St. Peters

Address: 3877 Veterans Memorial Pkwy, Saint Peters, MO 63376-6416
Phone Number:
Region: United States > Missouri > Saint Peters
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Saint Peters
Price Range: £76 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Peters 2.5*
Number of rooms: 63
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