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Country Inn & Suites By Carlson, St. Peters
Ranked #1 of 5 Hotels in Saint Peters
Certificate of Excellence
Reviewed 13 August 2014

We checked into room 105 and the a/c did not work and water was on the floor and spreading. We were upgraded to a suite room 209 and the a/c did not work. You could turn in on and freeze or turn it off and get hot. Thermostat not working and they knew that when they moved us. My advise would be to not go in rooms 105 or 209 and if you are handicapped room 108 is right next to the laundry and you can hear it through the wall. The food was excellent, everyone was very nice and it was clean and well manicured. I would stay there again just not in those rooms.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Lawrence G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 20 August 2014

Our goal is to make all guests feel comfortable and have an enjoyable stay. Hotels do experience equipment breakages or malfunctions that sometimes prevents this from occurring as was the case with this guest. Our staff made every effort to address issues and resolve them during the guest stay. We offered this guest a complimentary upgrade after experiencing equipment issues with air conditioning.

In the design of our hotel, the handicapped rooms are located on first floor, which is unfortunatley, adjacent to laundry room and its associated noise problems. If other rooms are available we will attempt to locate the guest in another room away from the laundry room.

Staff makes an intensified effort to ensure our guests to be completely satisifed.

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305 - 311 of 383 reviews

Reviewed 12 August 2014

The staff and the breakfast were the bright spot of the trip. The staff helped me to get discounts to nearby attractions and were very friendly. The breakfast had waffles, muffins, toast, meat, oatmeal, and plenty of seating. The location is about a 30 minute drive to downtown, the zoo, etc. There were, however, several problems that arose. There were fruit loops all over the floor, the sink didn't work, and the room just wasn't cleaned well. There was dust and dirt, but the room was not filthy and there were no bed bugs. Additionally, the pool was so chlorinated that our group and the others who swam there did not stick around very long. It was so overwhelmingly chlorinated that I could not catch my breath. If you are looking for a hotel that is decent enough, the beds are comfortable, and to catch a nice, free breakfast, Country Inn and Suites is right for you.

  • Stayed: August 2014, travelled with family
    • Value
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Thank Casey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 20 August 2014

We want our guests to be completely satisifed. As General Manager, I read all guest comments and survey responses and take them seriously. It is obvious this guest brought several issues to our atttention

It is always nice to see guest comments that show our staff makes our guests feel at home.

We depend on our guests for feedback. When a guest raises an issue, as General Manager I follow up to see what can be done to resolve and prevent repeat issues. I did visit with the maintenance department and asked them to check the automatic chlorination machine for the pool. I did review the guest comments with the housekeeping department and told them their was definite room for improvement.

As General Manager, I want to ensure that our guests to feel comfortable, and enjoy their stay at our hotel and will return on their next visit.

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Reviewed 12 August 2014

This was our 1st time staying here at this location we have stayed at Country Inn Suites before it was very nice and quite. the breakfast was good the only thing is there is no manager special like was at the one by our house .

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Jackie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 20 August 2014

As General Manager, I read all guest comments and survey responses. This helps our staff to ensure we offer the best guest service experience.

At this time, the franchisee for this hotel has chosen not to offer the optional manager evening reception. This is something that we can revisit in the future.

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Reviewed 12 August 2014

Hotel was good and the price was great!! There was a wide variety of foods with the breakfast. Pool was a bit smaller than most hotels but worked fine with us because the area was not busy. Wi-Fi was horrible. Super slow and half the time I couldn't even get it to work. Room was a bit dusty but I would recommend and would stay again.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank kterry_ds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 20 August 2014

As General Manager I read all guest comments and survey responses. We use the feedback provided from the guest surveys to improve out guest services. All comments are taken seriously and when possible actions are taken to the approprirate department to resolve the issues. The internet provider has checked and corrected problems relating tothe level of signal in the hotel. I also have asked housekeeping to more closely check their rooms to ensure guest room meets corporate and guest standards.

We want our guests to be completely satisfied and return on their next visit.

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Reviewed 11 August 2014

Clean, close to lots of restaurants, Verizon Amphitheater. Easy access from Highway 70, Friendly staff, brand new hotel, breakfast buffet was included. If you need a bigger breakfast hotel is located next to IHOP and McDonalds.

  • Stayed: August 2014, travelled as a couple
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Review collected in partnership with Country Inns & Suites By Carlson
Thank 501judyw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 12 August 2014

As a hotel, we are always glad that we can be near a guest destination. We want our guests to be completely satisfied during their stay. Our previous guests are our best referrals.

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Reviewed 7 August 2014

The staff at the Country Inn & Suites was incredible. Very friendly and accomodating at the front desk, and housekeeping was always available for any request we needed. The hotel itself was generally very clean, the beds were comfortable, water pressure was fine, TV worked well with decent channel selection, and the pool provided great entertainment for our family. The breakfast great, and the breakfast area worked well for an impromptu pizza party at night! The only downside to our experience was the hot tub being under repairs, and some minor cosmetic issues that just made the place look old and dirty. Those have both been resolved by the general manager. I would definitley recommend this hotel! Not to mention, it's at a great location just off of Interstate 70 and very easy to find.

  • Stayed: August 2014, travelled with family
    • Location
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Thank Mike Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 11 August 2014

We are always pleased when the hotel is able to accomodate families and guests special requests-pizza parties.Our location is easily accessable from I-70 and convenient to attratcions in St Louis. As General Manager, I read all guest surveys and comments to see how we can improve our services and facility. When guests bring issues to our attention , the staff works to resolve those issues. The hotel is a Carlson Hotel of Year Award Winner and Certificate of Excellence award winner. These awards are based on guest comments indicating hotel meets and exceeds guest expectations and corporate standards. Our best referrals come from our previous guests.

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Reviewed 28 July 2014

We were visiting family and spent 3 nights at this hotel. The breakfast is standard fare - waffles, eggs, biscuits and gravy, cereal and some bakery items. The nice thing was the fresh fruit and the coffee was very tasty. Our room (327) had intermittent traffic sounds from the road. Our hair dryer was not working when we tried to use it the first morning but it was fixed in two days. Seemed pretty pricey for the location/room.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Country Inns & Suites By Carlson
Thank Sandi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LarryJacobs, General Manager at Country Inn & Suites By Carlson, St. Peters, responded to this reviewResponded 12 August 2014

We want all our guests to be able to use all of the hotel amenities. When their is a problem with one of them and the guest reports it, our staff will do what they can to resolve the issue. We want our guests to be completely satisfied because they are our best referrals and hopefully return customers.

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Additional Information about Country Inn & Suites By Carlson, St. Peters

Address: 3877 Veterans Memorial Pkwy, Saint Peters, MO 63376-6416
Phone Number:
Region: United States > Missouri > Saint Peters
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Saint Peters
Price Range: £77 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Peters 2.5*
Number of rooms: 63
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