The attention to detail and customer service at ValuePlace, St. Robert, MO were absolutely superb during my stay from January 29 through February 5, 2011.
My delightful experience started with the reservation. The Property Manager did an excellent job of confirming my reservation and familiarizing me with the ValuePlace brand. At check-in I asked for internet service, but realized one day later I would not need it. The manager told me it was no problem and I would be refunded for the internet at check-out. Such a small thing, but what great customer service!
The Safety Attendant checked me in after office hours with wonderful efficiency. He covered his required paperwork, costs, hotel procedures, and familiarized me with the ValuePlace brand. He was courteous and pleasant. The same attendant checked me out at departure. Again, he was efficient, thorough, and very pleasant.
During my stay we received heavy ice and snow. My car was completely snowed and iced in. The Property Attendant was shoveling snow and putting deicer around the building. He let me borrow his shovel and even offered to help with the work of digging out of my car! Once I had removed the snow, I was still stuck because of an ice sheet in front of my tires. He readily noticed my problem and threw down deicer in front of my tires. Within five minutes I was driving away for dinner. What wonderful customer service.
I will recommend ValuePlace to my family and friends when they need a friendly, clean, and affordable place to stay in the future. I will definitely stay at ValuePlace again.
Thanks for a wonderful experience.
Yours truly, Mark M.
- Official Description (provided by the hotel):
- Clean, Safe, Affordable!!! Full kitchens in every room. Stay for a day, a week, a month or longer. ... more less
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