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“Decent choice”

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Hilton Garden Inn Springfield
Ranked #8 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersPlatinum level
Charlotte, North Carolina
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Decent choice”
Reviewed 26 October 2013 via mobile

This is a decent place to stay. The staff are friendly and attempt to be helpful. Some sort of a newish computer system coupled with new staff resulted in a 20 minute long check in process though.

The rooms are clean and large. I moved from one room to another owing to a chemical smell. The rooms are far too dark but staff obliged with another lamp. Also agree with previous reviewers regarding A/C cycle noise and low water pressure.

The breakfast was delicious, made to order omelettes but not included in the room price. Wifi was free and decent speed. The gym was actually very excellent with much brand new equipment.

My peeves are the way they've implemented the Eco-practices. If this is your thing you'll like it. It's obviously a very green-friendly hotel.

For my part, too dark rooms, noisy on/off ac, and low shower pressure means I'd probably choose another property.

Stayed October 2013, travelled on business
Helpful?
Thank omar m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, 28 October 2013
Thank you for taking the time to let us know about your recent stay at our hotel. I'm glad that you enjoyed our breakfast and the fitness center. Our chefs take great pride in finding creative ideas for breakfast items. I'm sorry that some of our eco-friendly features did not meet your expectations, the water pressure and A/C. We would love to have you stay with us again, maybe a slightly different room/room type might suit your preferences better.
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674 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Wichita, Kansas
Level 6 Contributor
235 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 26 October 2013 via mobile

The staff was very helpful and took care of my needs. I ate dinner here one night and for breakfast, the food was good. The meeting space is very nice and good for small to mid size meetings. There isn't much within a safe walking distance, but they currently building new stuff around the hotel. I will definitely stay here again

Stayed October 2013, travelled on business
Helpful?
Thank TheTravelingMan70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, 28 October 2013
Thank you for taking the time to let us know about your recent stay with us. I'm happy to see that you had such a great time during your stay. Our chefs take great pride in what they do, and I'll make sure to pass along your compliments. I hope the next time you visit Springfield, Mo that you will stay with again.
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A TripAdvisor Member
Reviewed 24 October 2013

This hotel was beautiful. The rooms were very clean and quite. My only gripe is the lack of breakfast. at $10 it is a little pricey for what was offered. I am not easy to please when it comes to hotel cleanliness. This hotel shined! The staff was friendly and the location was convenient to everything.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, 25 October 2013
Thank you for taking the time to let us know about your stay at our hotel. I'm happy to see that you had a great time during your stay. We do charge for our breakfast, which is unique for a "limited service hotel". But, it does allow us to use higher quality ingredients, trained chefs, and servers during our breakfast hours. I hope the next time you are in Springfield, that you will stay with us again.
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Lincoln, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

We stayed at the Hilton Garden Inn for the first time the price was very good & the place was very clean and modern. It was also very close to the road that we needed to take to get to where we were going.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank DarrellW3168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, 23 October 2013
Thank you for letting us know about your recent stay at our hotel. I'm glad to see that you had such a great experience during your stay. Our location in the city allows easy access to the southside of Springfield, and the major highways in our area. I hope the next time you visit Springfield, Mo that you'll stay with us again.
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HOLT
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013 via mobile

Very nice & clean hotel just over 3yrs old per one of the friendly staff members. Our room was extremely clean and enough room for five. Our small children really enjoyed the pool. Easy town to get around. We will definitely stay here again on our next trip to Springfield.

Stayed October 2013
Helpful?
Thank CHRISTOPHER A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, 18 October 2013
Thank for letting us know about your recent stay at our hotel. I'm happy to see that you and your family had such a great time during your stay with us. We all look forward to seeing you and your family again, and we'll make sure that there are plenty of pool towels for everyone!
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Riverside, California
Level 5 Contributor
61 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 October 2013 via mobile

The hotel was great, clean rooms and friendly staff. Breakfast buffet for $9.95 was great too. The only thing I didn't like was that the A/C turns on every 20 min or so, even if you turn it off, probably for air circulation. If you have a light sleep you're gonna wake up because of the noise.

Stayed October 2013, travelled on business
Helpful?
Thank Steffen U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris B, Front Office Manager at Hilton Garden Inn Springfield, responded to this review, 17 October 2013
Thank you for letting us know about your recent stay with us. I'm glad to see that you enjoyed your time with us. Our A/C units don't turn completely off to keep air circulating during the night in an attempt to keep our guest's rooms comfortable. I'm very sorry that they were loud enough to wake you up during the night. And, I would love the chance to show you a few different options we have on property to prevent that from happening to you the next time you visit our hotel.
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Saint Louis, United States
1 review
Reviewed 14 October 2013

The comfortable, clean beds are the best part of a stay at this hotel. The hotel staff are pleasant and responsive to requests. Good breakfast and location. The water pressure leaves a lot to be desired.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brenda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darren H, General Manager at Hilton Garden Inn Springfield, responded to this review, 17 October 2013
Thank you for taking the time to share your comments. I am glad to hear you enjoyed our Garden Sleep System beds. Sorry to hear your concerns with the water pressure. Our water system is unique and does take a little getting used to. The difference is actually due to our low flow water system that helps us conserve water and meet our LEED Gold standards. We should have done a better job of explaining that at check in so that you weren't caught off guard. Our entire team takes great pride in our friendly service and making every guest's stay an enjoyable one. We truly appreciate your business and look forward to serving your lodging needs again next time in Springfield.
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Additional Information about Hilton Garden Inn Springfield

Property: Hilton Garden Inn Springfield
Address: 4155 S Nature Center Way, Springfield, MO 65804-4287
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Springfield
#2 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield

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