Upon arriving was told I didn't have a reservation and the hotel was sold out. Went to my car, got my computer, pulled up my confirmation, and it turns out I did have a reservation.
Went to room and it reeked of smoke. Went back to front desk and requested a change. Was told again the hotel was sold out and he couldn't do anything. I pushed back and said that's unacceptable and to call the GM if that's what it takes. He found a new room.
Unfortunately that room also smelled of smoke and was dingy but it was so much better than the first one that we kept it.
I've stayed at many courtyards over the years. Don't recall ever having to push so hard for reasonable service. The front-desk clerk really does make a difference in the quality of the stay.
Hotel is clean and location is about 10 minutes from airport. If the front desk service had been up to par and the 2nd room truly smoke-free would have had no complaints. But that's a lot of ifs...More
- Free Wifi
- Free Parking