This is an older property as evidenced by the popcorn ceilings. Has been moderately updated with flat screens & it appears the living room & possibly the kitchenette. The bathrooms are still lacking, the towels are paper thin, & the mattresses while decent are not as comfortable as the newer Marriott properties. The biggest issue with this property was the complete lack of hot or even warm water from the hours of 9:30am to noon check out on this particular Saturday morning. Called the front desk & they sent maintenance up to the room & said that they checked the boilers & all were operational but that they had several teams on the property that must be using the hot water all at once. Thanks for the explanation, but if I'm paying Marriott prices, for Residence Inn rates, I expect hot water regardless of occupancy levels. Either upgrade your hot water capacity or quit charging upper echelon hotel rates for the Springfield market. The front desk was very friendly & attentive but can't overcome a basic hotel necessity... HOT WATER!!!
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- Also Known As:
- Residence Inn Springfield Hotel Springfield
- Springfield Residence Inn