We stayed here again on our way to Arkansas. The parking lot is well lit at night and I felt safe with the kids, although it would be nice if they kept the cigarette butts picked up around the entrances to the hotel.
The lobby is nice, the front desk staff was friendly enough. The room was great! Nice and spacious, and perfectly met our needs.
The breakfast area---leaves much to be desired! When you look at your books and you know how many people are staying there, you should be able to anticipate your breakfast needs. They were running out of everything! We arrived 40 minutes prior to breakfast ending and they were out of forks, eggs, potatoes, waffle mix, and even COFFEE! When I complained to the lady up front upon checkout, she just said "Oh yeah, we had 8 different rooms checking out this morning, we're really busy". I'm sorry, but this is not a good enough excuse! I travel frequently and when managed well, these things don't happen. They need more breakfast workers to make sure that you don't run out of things. Otherwise, just don't offer a hot breakfast at all. Also, the breakfast area is not large enough to accommodate as many people as there are wanting to have breakfast.
I'm giving this hotel 4/5 stars because the lobby is nice, the staff were friendly, and the room was great. Breakfast gets a 1, and only because eventually we did get a little food and coffee after waiting 10 minutes. So if you go, count on the room being good, but don't have any great expectations for breakfast.
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- Also Known As:
- Residence Inn Springfield Hotel Springfield
- Springfield Residence Inn