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“Nice hotel....but go out to eat for breakfast!”

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Residence Inn Springfield
Ranked #15 of 51 Hotels in Springfield
Certificate of Excellence
Reviewed 10 January 2014

We stayed here again on our way to Arkansas. The parking lot is well lit at night and I felt safe with the kids, although it would be nice if they kept the cigarette butts picked up around the entrances to the hotel.

The lobby is nice, the front desk staff was friendly enough. The room was great! Nice and spacious, and perfectly met our needs.

The breakfast area---leaves much to be desired! When you look at your books and you know how many people are staying there, you should be able to anticipate your breakfast needs. They were running out of everything! We arrived 40 minutes prior to breakfast ending and they were out of forks, eggs, potatoes, waffle mix, and even COFFEE! When I complained to the lady up front upon checkout, she just said "Oh yeah, we had 8 different rooms checking out this morning, we're really busy". I'm sorry, but this is not a good enough excuse! I travel frequently and when managed well, these things don't happen. They need more breakfast workers to make sure that you don't run out of things. Otherwise, just don't offer a hot breakfast at all. Also, the breakfast area is not large enough to accommodate as many people as there are wanting to have breakfast.

I'm giving this hotel 4/5 stars because the lobby is nice, the staff were friendly, and the room was great. Breakfast gets a 1, and only because eventually we did get a little food and coffee after waiting 10 minutes. So if you go, count on the room being good, but don't have any great expectations for breakfast.

  • Stayed: December 2013, travelled with family
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Thank luvlifeandtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResidenceGM1303, General Manager at Residence Inn Springfield, responded to this reviewResponded 16 January 2014

Thank you for visiting our Residence Inn Springfield and for the helpful comments,
Comments and suggestions such as these assist us in improving our services and hopefully improve your future stay as well. I apologize that our breakfast caused your stay to be less than 100%. Normally our breakfast and our breakfast team are the highlight of many of our guest's day. I will ensure that they are scheduling properly during busier times though. Please do not hesitate to contact me if you decide to give us another chance to serve you and we will ensure your next visit is up to our normally very high standards.

Best regards,

Marc Foreman, C.H.A.
General Manager

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398 - 404 of 514 reviews

Reviewed 14 December 2013

Friendly staff, clean room, great pool and whirlpool. Nice breakfast, too. It's on the east edge of Springfield, near the interstate, so it's nice if you're stopping over, but a little bit of a ride to downtown if that's where your going. But no big deal.

Room Tip: some rooms are a hike from the elevators, so if you have lots of luggage, you might request somethin...
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  • Stayed: October 2013, travelled as a couple
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Thank BFE26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence S, General Manager at Residence Inn Springfield, responded to this reviewResponded 16 December 2013

Thank you so much for the wonderful comments,
It is such a joy to us when our guests have a great visit! We hope to see you again in the near future and please have a safe and happy holiday season.

Best regards,

Marc Foreman, C.H.A.
General Manager

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Reviewed 2 December 2013

Always enjoy the trip more when there is such a nice comfortable and quite place to come back to after visiting family.Just go down and enjoy the free dinner provided by the hotel. Then up for a movie and relax. The beds are so comfortable always get a good night's sleep. In the morning you can always look forward to a full variety of breakfast from eggs, sausage, potatoes,waffles you have most everything you could want including coffee, water, and juice. Thanks to a great staff and accomodations that are top notch 5 star we alays enjoy our stay with Residence Inn Springfield.

Room Tip: Get the rooms on top floor facing pool or the ones facing the North great views.
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  • Stayed: November 2013, travelled with family
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Thank gslincorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence S, General Manager at Residence Inn Springfield, responded to this reviewResponded 3 December 2013

Thank you so much for the kind review and for staying with us over the years.
It is so nice to know that we have succeeded in making your stay enjoyable and comfortable. We look forward to your next visit and hope you have a safe and happy holiday season!

Best regards,

Marc Foreman, C.H.A.
General Manager

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Reviewed 1 December 2013

I live here in Springfield, MO. We gather the whole extended family up every year, but with 25 people in the family, we don't have room to put everyone up. We usually stay for a night in the summer, but this year we did Thanksgiving here in town. We had 6 rooms for 2 nights, and the whole family was very pleased with the hotel. The kids played basketball outside until they were worn out, while the ladies went shopping, and the men hung out. The lobby is very big and our family just kind of took the place over. The staff was super easy going and friendly, even when we stayed in the lobby playing poker until late in the evening, and took family pictures for a long time in front of their fireplace in the lobby. (Don't worry, they let us know that if we were being loud or disturbing other guests they would send us on our way--we were actually a well-behaved group the whole time.......)
The breakfast is good, and we walked the whole family next door to Zio's for Italian food on Saturday night. Every time we come here the staff is helpful and appreciative, and the rooms are clean and nice.

  • Stayed: December 2013, travelled with family
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Thank Noel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence S, General Manager at Residence Inn Springfield, responded to this reviewResponded 3 December 2013

Thank you so much for the kind words,
We are so pleased that you and your family continue to visit us and that you enjoyed your stay and the holiday. We look forward to your next visit and please have a happy and safe holiday season.

Best regards,

Marc Foreman, C.H.A.
General Manager

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Reviewed 21 November 2013

So, I've actually been staying in this hotel for the better part of five months due to a work project. The one bedroom suite has been perfect for my needs -- a work desk, a couch, a good TV, and a kitchenette to go along with the bedroom/bathroom.

The staff has been great as well. Front desk, housekeeping, the breakfast staff, and the general manager have all been professional, polite, and pleasant. Every need/want I have brought to their attention has been taken care of immediately.

And, the location is great.

Downside? A few minor points. First, the "dinner" served Monday, Tuesday, and Wednesday suffers badly in comparison to other Residence Inns. In other properties, the "bar-b-que" varies from dogs and burgers to more elaborate fare. Here, it's dogs, every time. And not very good dogs at that. In other properties, there is an occasional night where they'll cater in local restaurant food. Here, that hasn't ever happened. And, most other properties have a happy hour along with the meal. Nothing like that here.

Likewise, the breakfast doesn't compare well to other Residence Inns. In other properties, I've regularly enjoyed boiled eggs, bacon (on occasion), ham, and a variety of other dishes. Here, the menu never changes. A little variety would be welcome.

So, to sum up: very good rooms, friendly and effective staff, and good value for the dollar. Could be improved by spending a little more time, thought, and money on the "complimentary" breakfast and dinners.

Room Tip: Rooms on the north side of the property are closest to the highway, and therefore louder.
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  • Stayed: July 2013, travelled on business
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Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence S, General Manager at Residence Inn Springfield, responded to this reviewResponded 22 November 2013

Thank you so much for the helpful comments and suggestions,
Please by all means stop by my office located next to the front desk whenever you have suggestions like these. It really helps me to keep my finger on the pulse of our guest's needs. We actually switched to hot dogs not too long ago due to a guest request. I will make sure we do both now. Also I will speak with the kitchen manager and ensure we have a better variety of breakfast meats etc. We normally get nothing but rave reviews on our wonderful breakfast buffet. You should see a change very shortly though. I apologize but we are unable to have a liquor license and therefore we don't serve alcohol in evenings however guests can order beer and wine through room service via the Zio's Italian Grill next door. They will deliver to your room and allow you to charge it to your room as well. We appreciate our extended stay guests and want your experience to be enjoyable. We hope the remainder of your stay is awesome!

Best regards,

Marc Foreman, C.H.A.
General Manager

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Reviewed 19 November 2013

We stayed for 2 months ( August-October) when our children were in the hospital .
The accommodations are wonderful.
The kitchenettes has all of the necessary amenities, including a full size fridge/freezer and dishwasher. The livingarea is separated from the bedroom and each area has it's own television.
They serve a free breakfast in the morning and free dinner 3 times each week .
The gym with the jacuzzi is so nice to have and we enjoyed the swimmingpool and jacuzzi outside at the beginning of our stay when the weather were great.
The customer service is fantastic !!
The personel is so friendly and helpful .
This hotel is home away from home, we loved every minute of our long stay .
We would love to come back !!

  • Stayed: August 2013
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Thank Veronica F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence S, General Manager at Residence Inn Springfield, responded to this reviewResponded 21 November 2013

Thank you so much for the wonderful comments.
We are so pleased that you enjoyed your extended stay. I know that long stays can sometimes be difficult especially under your circumstances. Our goal is to try and relieve some of the stress and make you feel more at home. I hope we accomplished that. We hope to see you again soon but for happier reasons. I hope your children are well.

Best regards,

Marc Foreman, C.H.A.
General Manager

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Reviewed 5 November 2013

This was a nice place to stay at a reasonable price. The kitchenettes had all of the necessary amenities, including a full size fridge/freezer and dishwasher. The living area was separated from the bedroom with a door and each area had it's own television, which was great for my family. Sound was kept pretty well contained in each space and although our floor was pretty full, we never heard other guests. The beds were comfortable. Our suite had it's own temperature control. Level 2 of each building (there are two buildings) had a laundry area. Two larger sized front loading washers and 4 dryers. $1.25-$1.50 to wash, depending on how long of a cycle you wanted with a minimum of 31 minutes. Dryers were fairly large capacity and ran approx. 45 minutes for $1.00. The breakfast buffet was good and if you stay over on certain week nights, dinner is provided. The only confusion we encountered was that there was a separate elevator for each building. Making sure you park closest to the building you are staying in is imperative. Pets are allowed with a $100 NON-refundable deposit, no matter how long you're staying. There is a separate area for walking your pet. It's close to the highway and there are plenty of restaurants and shopping in the area. I would definitely stay again.

  • Stayed: October 2013, travelled with family
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1  Thank Kacy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Residence S, General Manager at Residence Inn Springfield, responded to this reviewResponded 6 November 2013

Thank you so much for the wonderful detailed reviews,
It means so much to us when we succeed in providing another exceptional experience. Thank you for visiting us as I know you have a choice here in Springfield. We do hope to see you again in the very near future.

Best regards,

Marc Foreman, C.H.A.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Springfield

Address: 1303 E Kingsley St, Springfield, MO 65804-7216
Region: United States > Missouri > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Springfield
#12 Romantic Hotel in Springfield
#14 Business Hotel in Springfield
Price Range: £83 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Springfield 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Residence Inn Springfield Hotel Springfield
Springfield Residence Inn

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