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Holiday Inn Express and Suites Springfield - Downtown
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Reviews (307)
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All reviewsfront deskcinnamon rollshi expressclose to downtownsteak n shakebaseball gamemissouri state universitynice hotelthe breakfast areanext morningnice lobbystaff was friendlybiscuits and gravychecking outpleasant stayconvenient locationhot tub
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Reviewed 7 November 2013 via mobile

Nothing but positive so far...I'm a pretty picking girl so finding a hotel is never easy but so far I don't have a single complaint. The rate was adjusted when I found a better price no questions asked....upgrade was offered to a suite/handicap only was available so we declined as it was not necessary for us anyway....check in was as pleasant as you could possibly imagine with Andrew discussing MO State and the area with my daughter.....rooms are clean and updated.

Stayed: November 2013
Thank Iwantitallandnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this reviewResponded 8 November 2013

Dear Iwantitallandnow:
Thank you for the wonderful review! We are so happy Andrew provided excellent guest services; he will recieve a incentive for making your stay more enjoyable.
Enjoy your visit to the Missouri State University campus! We hope to see you again while your daughter attends classes at MSU.
Sincerely,
Denis Schmidt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2013

I spent the night at this hotel last weekend and can't find much to complain about! They allowed us a free room upgrade (to a suite) which was really nice. I don't think they mind doing this when they are not busy. We did have to wait for one to get cleaned otherwise we could have checked right in. The whole hotel looked and smelled nice and clean. The staff was friendly and the free breakfast was great! I was expecting the usual cold stuff but they had bacon, eggs, biscuits and gravy and more. The heating unit was quit and I only heard the upstairs guest a minimal amount. The ceiling in our room needed a little repair and there was no coffee for our coffee maker but otherwise everything was great. The pool looked nice for a summer time visit and it's nice and close to the college. I would stay here again!

Stayed: October 2013, travelled with friends
1  Thank psychrnm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this reviewResponded 24 October 2013

Thank you for all the kind words! We are so happy you enjoyed your stay with us! Yes, during the summer months, the pool is great! I would recommend a room on the first floor with a patio that way you can enjoy the summer weather and the pool.

We hope you come back and see us soon! Thank you for staying with us! We appreicate you!

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Reviewed 14 October 2013

My husband and I are moving into the area and needed just a hotel to stay in before we moved into our new home. We were very impressed with the Holiday Inn Express and Suites on St. Louis Street. It was clean and very well designed. Not the typical Holiday Express. The young man checking us in was very nice and professional. The staff in the morning were all smiling and greeted both of us. Breakfast was nice to add into our stay as we've been spending so much extra money that having that value was a big bonus. Beds were comfy and the hotel was quiet overnight. Really would highly recommend this Hotel!

Room Tip: 1st floor had high ceilings which was nice so you didn't hear anything from the persons above you. Really nice wide hallways so multiple people could pass without stopping.
  • Stayed: October 2013, travelled with family
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2  Thank 004Traveler004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this reviewResponded 18 October 2013

Dear 004Traveler004:

Welcome to Springfield, Missouri! We hope you enjoy living here as it is a great town! Thank you so much for staying at our hotel! We are so happy you enjoyed your stay! We know you are living here now, but if you ever need a night away or you have family visiting, please keep us in mind. We would love to see you again!

Thank you for your kind words!

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Reviewed 23 September 2013

It's always great when you receive a warm welcome as I received at this property.
The check-in was fast and efficient and they answered all my questions.
The room was clean and comfortable with all amenities.
I found the bed and pillows very comfortable and slept really well.
Only thing I would change is the air-con system that was rather outdated.

  • Stayed: September 2013, travelled on business
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2  Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this reviewResponded 25 September 2013

Dear James B:

We are so happy to hear that you enjoyed your stay and "slept like a rock". Glad to hear our staff made you feel so welcome and at home!

We hope you come back and see us soon! Thank you for all the kind words!

Jennifer M.

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Reviewed 5 September 2013 via mobile

The breakfast was good. Cinnamon Rolls! And Janice our breakfast attendant was very nice and attentive. Very relaxing.
There was a little soap residue and hair in the soap dish in the shower but other than that a pleasant stay.

  • Stayed: September 2013
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1  Thank Adele B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer M, Front Office Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this reviewResponded 9 September 2013

Dear Adele B:

We are so glad you enjoyed your stay with us and found it relaxing. Janice is amazing at what she does! We all love her too! Yes, our cinnamon rolls are awesome!

We hope you come back and see us very soon! Thank you!

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