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“Still our favorite!”

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Holiday Inn Express and Suites Springfield - Downtown
Ranked #24 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Cleveland, Ohio
Level Contributor
214 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Still our favorite!”
Reviewed 28 May 2014

For the third time we stayed here and we finally took advantage of the pool and the sunshine. It was great space to relax outside. The breakfast room is extra large with beautiful vaulted ceilings. This time, we had scrambled eggs delicious! Another wonderful stay and probably many more since the location is perfect for visiting the area colleges. It is labeled "express" but we enjoy the comfort and relaxation each time we visit.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mjudd448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 30 May 2014
Dear mjudd448,
Thank you for being a frequent guest of the Holiday Inn Expressand Suites - Downtown. We are so happy your family enjoyed our beautiful hotel and had time to relax by the pool during your visit.
We look forward to seeing you next time!
Sincerely,
Denis Schmidt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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266 reviews from our community

Traveller rating
    147
    67
    41
    9
    2
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Kansas City, Missouri
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2014

The hotel staff is amazing here from the front desk to having Breakfast. Terri provides such a pleasant experience at breakfast. I'm HUGE on breakfast, and honestly she does a TOP NOTCH JOB! Terri makes Omlettes to Oatmeal and everything in between....what a spread. And coffee? HOLY COW...the best I've ever had!!!! It seriously is better than starbucks coffee! We come back to the hotel on business breaks just to get more, instead of going to Starbucks. I'm staying at the hotel for business, and I'll come back for sure. Top ratings for Terri's Breakfast, all the staff, and the hotel accomodations from me. ***** (5 star experience)

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brandon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 21 May 2014
Dear Brandon R,
WOW! Thank you for the glowing review of our incredible breakfast host, Terri. We are so very happy that Terri made your stay enjoyable and memorable enough for you to give us/her a 5-star review. She is truly an outstanding associate and an asset to our hotel.
Terri will be very pleased to receive your recognition during our next morning meeting, and she will receive a special incentive for making your breakfast top notch.
Best Wishes,
Denis Schmidt, General Manager
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Derby, Kansas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 May 2014

The lady who takes care of the breakfast there is extremely nice and friendly. Her name is Terri and she is great. The rest of the staff at the front desk is also very helpful and friendly too. It has been a pleasure to stay there with this crew. Room was great, clean and nice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Quentin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 21 May 2014
Dear Quentin T,
We are so pleased you enjoyed your recent stay at the Holiday Inn Express and Suites - Downtown. It is always wonderful for our incredible staff to be recognized in Social Media as our goal is to Exceed your Expectations.
I will review your comments to the team as a job well done. We hope to see you again on your next visit to Springfield.
Sincerely,
Denis Schmidt, General Manager
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Springfield, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2014

The Lady who is responsible for breakfast at this hotel is extremely friendly and hard working. Her name is Terri and she gets your day started with a warm breakfast and an even warmer smile. I appreciate her generous hospitality.

Stayed May 2014, travelled on business
Helpful?
1 Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 19 May 2014
Dear Gary F,
As the saying goes, "Breakfast is the most important meal of the day," and at Holiday Inn Express and Suites - Downtown we look forward to the opportunity to start our guests' day off right.
Thank you for mentioning Terri - She is an outstanding associate focused on providing our guests with a great start to their day! Terri will receive special recognition and an incentive for making your stay memoriable.
Best Wishes,
Denis Schmidt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Little Rock, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 May 2014

This hotel was very clean,the front desk people were very helpful,friendly and would go the extra mile to help you.Breakfast in the morning was very very good.Terri would make sure you had what you wanted,The outside area was very attractive.I had only two complaints not really complaints if you were on the 3 or 4th floor it took a while to get hot water going.And the television station was limited on what you could watch.

Green Features: I was excellent,the people were very friendly,would do anything you ask for to help your stay better.I stayed at least March thru May and probably up to the end of June.I really enjoy my stay when I'm there
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Louis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 14 May 2014
Dear Louis C,
We truly appreciate your wonderful review of our beautiful hotel and our incredible team of associates. Our goal is to go the Extra Mile for all of our guests, making you feel right at home! Terri will receive a special incentive and recognition at our daily meeting since she made a memorable impact on your stay. Thank you!
I will certainly have our engineering team investigate the issues you presented so future guests, including yourself, will have an enjoyable experience too.
Sincerely,
Denis Schmidt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2014 via mobile

I meet here regularly for business meetings and I am so happy that they provide gluten free options for breakfast now!!! I am one happy girl! It is really hard to find Gluten Free options for breakfast and this hotel is completely accommodating to all people.

Stayed May 2014, travelled on business
Helpful?
1 Thank Samantha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 14 May 2014
Dear Samantha J:
Thank you for noticing our new Healthy Start Express Breakfast options, including Gluten Free muffins and bagels! Our goal is to meet the needs of ALL of our guests and exceed their expectations.
We look forward to hosting your next meeting at Holiday Inn Express and Suites - Downtown.
Sincerely,
Denis Schmidt, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 April 2014

This is just a quick review to let everyone know that Tori is awesome. We came down at 9:31 for breakfast and that girl made sure we were full before we left. She got out the pancakes even though they everything put away. She unlocked the juices milk and made sure we had syrup and butter. She was a sweetie pie. It made our wonderful stay even better!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Henvw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 22 April 2014
Dear Henvw,
We love receiving great reviews about our associates! Great job, Tori, for going above and beyond on your recent visit which obviously made your stay memorable.
Tori will receive special recognition and incentives for her outstanding performance. We hope to see you again!
Sincerely,
Denis Schmidt, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express and Suites Springfield - Downtown

Property: Holiday Inn Express and Suites Springfield - Downtown
Address: 1117 E Saint Louis St, Springfield, MO 65806-2527
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Springfield
#9 Green Hotel in Springfield
#18 Business Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express and Suites Springfield - Downtown 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Springfield, MO. Located in the heart of downtown Springfield, MO on Historic Route 66 with Jordan Valley Park and across from Hammons Baseball Field; home of the Springfield Cardinals. You will be amazed at our convenient locations which is within walking distance to Missouri State University, Shrine Mosque, Drury University, and the U.S. Federal Court House. Located on a few minutes from Bass Pro Outdoor World and Wonders of Wildlife Zooquarium, Kraft/Altria, 3M, Turblex/Siemens, Ozark Technical Community College, O'Reilly Auto Parts, General Council of the Assemblies of God World Headquarters, Mercy Hospital, Cox Hospital and Battlefield Mall. The oversize rooms and suites are tastefully decorated in Mission Style furnishings featuring flat screen TVs, well-lit ergonomic work area, complimentary wireless high speed internet and the SIMPLY SMART Bath experience. Feel at home in the Great Room where you can enjoy our complimentary breakfast or unwind with friends after a long day overlooking the courtyard and pool or checking emails on our complimentary WiFi. Relax and enjoy with our indoor and outdoor hot tub, outdoor pool, fitness center and guest laundry facilities. Most importantly, this hotel features the best staff in Springfield, just waiting to meet you and help create a memorable experience ..Perhaps, you would agree that when in Springfield, the Express is the only SMART place to stay! ... more   less 
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Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield
Holiday Inn Express Springfield Mo
Springfield Holiday Inn

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