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Holiday Inn Express and Suites Springfield - Downtown
Ranked #24 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Saint Charles, Missouri
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Wonderful.”
Reviewed 12 June 2014

This is one of the best Holiday Inn Expresses I've stayed at. The whole staff was very friendly and I felt very welcome during my stay. Although my stay wasn't perfect the staff made me feel like it was. During my stay I couldn't get the TV to work quite right and called down to the desk and the maintenance man showed up within minutes from when I called down and he got it fixed right away. And later that night my husband wasn't being generous with the blanket so I called down again to see if I could get an extra one. Again, the girl at the desk brought it up immediately and I was able to get a good nights sleep.

  • Stayed April 2014, travelled as a couple
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 13 June 2014
Dear MMitchell64,
On behalf of the Holiday Inn Express-Downtown we thank you for allowing us to serve your lodging needs during your recent visit to Springfield, MO. Having a team of guest focused associates that provide outstanding service in a timely manner is what we are all about. We apologize you had issues with your TV (and husband taking the blanket) but we are happy we could resolve the problems quickly for you.
Our goal is to provide you with the best Holiday Inn Express experience each and every time you visit. We hope to see you again soon!
Sincerely,
Denis Schmidt, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

267 reviews from our community

Traveller rating
    147
    68
    41
    9
    2
See reviews for
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80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Saint Louis, Missouri
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 June 2014

Upon check in I thought the Hotel looked very nice. The college student behind the desk was another story. I checked in on June 1, 2014 at approximately 5:15 and was not greeted as a platinum member. Upon arriving at my room it was less than I had expected. I called down and asked him why I wasn't upgraded as a platinum member and he told me I wasn't in the system as a platinum member. This was a first considering I travel every month for at least a week! I then ask him to upgrade me and he did and also charged me for it! I don't believe he was very customer friendly at ALL but i was upgraded and CHARGED! The hotel was not full becasue their were only a few cars there the entire week I stayed, June 1 thru June 5! The next morning I went down for breakfast and mentioned it to Terry who was working at the breakfast bar and she immediately went ot the front desk and had everything straighted out in a few minutes. What a Great customer friendly person she and Tori were to me! The morning desk attendant (Rochelle) checked my records and immediately took the extra charge away and took care of the situation. At that point everything went very well for my stay! I also want to say that Audrey and Mandy who cleaned and made my room for the entire week did a great job! Thank you for your continued great service! Love you guys!!

Room Tip: Make sure the front desk knows your status with Priority Club. This was the first Holiday inn that d...
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  • Stayed June 2014, travelled on business
    • Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 11 June 2014
Dear Paul R,
We greatly appreciate your positive review and letting us know where we need to improve. Please accept my apologies as it is with great concern our Guest Service Representative did not provide you with a complimentary upgrade and recognition you deserve as a Platinum IHG Rewards Club Member. I will use your comments to illustrate to the individual why it is important to follow our brand standards and procedures with regard to all IHG Reward Club members. Likewise, having so many dedicated associates turning a lackluster experience into a memorable and enjoyable stay for you was truly inspiring. Those individuals will receive a special thank you and recognition for their outstanding service.
We take pride in our beautiful hotel and providing IHG Reward Members the recognition you deserve so we will continue to see you time and time again.
Best Wishes,
Denis Schmidt, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 June 2014

I woke up a tad late for breakfast. Terri is in charge of the breakfast bar; she kept the food available for me n my friend. This lication is great if you are going to the Springfield Cardinals game.
Our room was clean, the pool was inviting. The grounds are well landscaped.

  • Stayed June 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 11 June 2014
Dear Lori K,
We are so happy you enjoyed your recent visit to Holiday Inn Express - Downtown! Terri is an outstanding associate that truly understands our goal of "Exceeding our Guests Expecations." She will be delighted to hear she was mentioned in your review and made your stay memorable.
Thank you for choosing our beautiful hotel and we hope to see you again on your next visit to Springfield.
Sincerely,
Denis Schmidt, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmel, Indiana
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 June 2014

This Holiday Inn Express was the best one we've ever stayed at. It was clean and very updated. Breakfast was great too, with bacon, pancakes, eggs, breads, fruit, yogurt, etc. The front desk staff, especially Taylor, was very helpful. We had to switch rooms because of the bed type. When I got to the desk Taylor had the keys ready for me. And she also quickly got a blanket for us that we needed. Would definitely stay at this hotel again!

  • Stayed May 2014, travelled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 11 June 2014
Dear Jill H,
Our team was so happy when I expressed your happiness with our beautiful hotel and outstanding staff. Thank you for the wonderful review and giving Taylor recognition as our associates love the feedback.
We hope to see you again when you are in the Springfield area!
Sincerely,
Denis Schmidt, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 June 2014

We really enjoyed our stay at this property. Breakfast, our room and service was great. The breakfast attendant even gave our little one a coloring book and crayons! Overall, one of the best HI experiences we have had to date. Location is directly next to the baseball stadium. Wanted to stay longer!

  • Stayed June 2014, travelled with family
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    • Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 11 June 2014
Dear breeb625,
Our goal is to Exceed our Guest Expecations, even the littlest guest! I am happy to know your child enjoyed a special treat at breakfast and hopefully a pancake or two.
We appreciate you staying with us and hope on your next visit you can enjoy a ballgame with the Springfield Cardinals.
Best Wishes,
Denis Schmidt, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anderson, South Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 June 2014

Great location next to Hammons Field and near downtown Springfield and Missouri State University. Friendly staff and clean rooms. Thanks to Terri for keeping the breakfast open for me! I appreciated her thoughtfulness.

  • Stayed June 2014
    • Value
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    • Rooms
    • Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis S, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 11 June 2014
Dear Lumsfam5,
As the saying goes, "Location, Location, Location!" And we certainly have the perfect location for everyone wishing to enjoy the Downtown activities or Universities within walking distance. We appreciate your comments and are so happy you had a memorable experience during your stay. Please think of us on your next visit to Springfield.
Best Wishes,
Denis Schmidt, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Memphis, Tennessee
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2014

My stay at This Holiday Inn Express was very good. The hotel is updated and clean and the room was very comfortable. The nightly room rate was reasonable too. I would definitely stay here again when I'm in Springfield.

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Holiday Inn Express and Suites Springfield - Downtown, responded to this review, 9 May 2016
On behalf of the entire team, thank you for your positive comments regarding your stay at the Holiday Inn Express and Suites Downtown. We are so humbled by your feedback and we truly value your loyalty!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express and Suites Springfield - Downtown

Property: Holiday Inn Express and Suites Springfield - Downtown
Address: 1117 E Saint Louis St, Springfield, MO 65806-2527
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Springfield
#9 Green Hotel in Springfield
#18 Business Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express and Suites Springfield - Downtown 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Springfield, MO. Located in the heart of downtown Springfield, MO on Historic Route 66 with Jordan Valley Park and across from Hammons Baseball Field; home of the Springfield Cardinals. You will be amazed at our convenient locations which is within walking distance to Missouri State University, Shrine Mosque, Drury University, and the U.S. Federal Court House. Located on a few minutes from Bass Pro Outdoor World and Wonders of Wildlife Zooquarium, Kraft/Altria, 3M, Turblex/Siemens, Ozark Technical Community College, O'Reilly Auto Parts, General Council of the Assemblies of God World Headquarters, Mercy Hospital, Cox Hospital and Battlefield Mall. The oversize rooms and suites are tastefully decorated in Mission Style furnishings featuring flat screen TVs, well-lit ergonomic work area, complimentary wireless high speed internet and the SIMPLY SMART Bath experience. Feel at home in the Great Room where you can enjoy our complimentary breakfast or unwind with friends after a long day overlooking the courtyard and pool or checking emails on our complimentary WiFi. Relax and enjoy with our indoor and outdoor hot tub, outdoor pool, fitness center and guest laundry facilities. Most importantly, this hotel features the best staff in Springfield, just waiting to meet you and help create a memorable experience ..Perhaps, you would agree that when in Springfield, the Express is the only SMART place to stay! ... more   less 
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Also Known As:
Holiday Inn Express Springfield Hotel Springfield
Holiday Inn Springfield
Holiday Inn Express Springfield Mo
Springfield Holiday Inn

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