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“Excellent”

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Candlewood Suites Springfield
Ranked #24 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersSilver level
Chicago, IL
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent”
5 of 5 bubbles Reviewed 22 May 2013

Checked into Candlewood Suite after having had a bad experience at another hotel across the road. Had two rooms one for friend with dog and a room on a separate floor. Everything was great. Staff excellent both in checking in and out. Hotel common areas and room were spotless, clean and comfortable. This is a suites hotel with a kitchenette. No restaurant but a "pantry" with a number of food items. Plus plenty of restaurants nearby and location great ----just off of I-44. Also, importantly, the rate was not much more then the hotel we checked out of and a much better value.

Room Tip: Houlihans good spot for dinner and only a few blocks away.
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank photoworld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerrie Y, General Manager at Candlewood Suites Springfield, responded to this review, 24 May 2013
Dear Photoworld,

It is through guest reviews like this that me know we are on the right track. Thank you so much for taking the time to write this review. I truly love hearing how great of a stay our guests have with us, especially on their first stay with us.

Please come back and see us again real soon!

At your service,
Gerrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

191 reviews from our community

Traveller rating
    138
    37
    8
    5
    3
See reviews for
51
44
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63
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Goddard, Kansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 May 2013

I have been staying at this Candlewood Suites for the past 4 years. From day one Teresa Shuler, Diretor of Sales has always made it feel like my home away from home. This property is always clean and well maintained. I recommend staying at this Candlewood Suites.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank james T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerrie Y, General Manager at Candlewood Suites Springfield, responded to this review, 20 May 2013
Dear JamesT,

Thank you for being such a loyal guest for so many years and for recognizing Teresa so how great she is. I greatly appreciate you taking the time to write this review. We look forward to you coming back to us real soon!

At your service,
Gerrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 May 2013

I am a Platinum Priority Club member. This means I spend a lot of nights in hotels. This Candlewood Suites does seem to go the extra mile to be friendly and courteous. I was here 2 weeks in a row and made changes in my time frame both times. Staff at front desk were better at making you feel as a guest than any $200 a night hotel. They greeted me each morning and afternoon in a friendly but professional manner. If Holiday Inn needs a training center all they need to do is have staff spend a few days at this hotel, they would all learn a lot about how to treat people staying at their hotels. After a particularly challenging business day it was nice to be consoled like a friend who had a bad day upon my return to the hotel. Management is doing something here that other hoteliers could learn from. This is where I will be staying when in Springfield and I would highly recommend anyone else to do the same.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tom1887
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerrie Y, General Manager at Candlewood Suites Springfield, responded to this review, 13 May 2013
Dear Tom1887,

I am so thrilled to have read this review! We work really hard so that our guests feel like our hotel is their home away from home. Thank you for taking the time to write this for us! We appreciate you and hope you come back and visit soon!

At your service,

Gerrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 May 2013

As many will attest, it's hard to find a hotel unaffected by the recent bedbug plague. Not only were there NONE in my room, housekeeping did an immaculate job overall. In fact, I was so impressed that I stayed there again on my return trip a day later! I was driving a large 26' diesel box truck and found this hotel's location to be *very* convenient. Another nice feature was the ease of driving a large rig in and out as well as parking it. Speaking of parking, due to the layout, you can park your truck a distance from the other rooms in order to keep noise to a minimum for other guests. Freeway (I-44) access couldn't be any easier unless there was an on-ramp in the parking lot ;-)

I was so impressed with the cleanliness and functionality of the facility, I almost forgot to mention one of the "unsung heroes" of customer service at the front desk: ALLEN. He should write a book on customer service because he is an expert! He was very alert to any issues that I might have been having, whether unloading, loading or with incidentals. He is the "go-to" problem solver.

As a motorsport enthusiast, I was thrilled to discover that Candlewood Suites is a NHRA drag racing sponsor. I have not visited other Candlewood Suites as of yet, but after this experience, they'll get the first shot at my business. If this property is any indication, they could all be "winners"!

Room Tip: The 2nd floor where I stayed is pet-free and non-smoking. Some other floors allow pets. Note that...
See more room tips
  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerrie Y, General Manager at Candlewood Suites Springfield, responded to this review, 3 May 2013
Dear Roger B,

Thank you for taking the time to recognize the efforts from our team. We truly take pride in providing a hotel where our guests feel like they are at home. Allen is definitely one of our superstars!

Please come back and see us again!

At your service,
Gerrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 May 2013

Great hotel, everything possible exceeded our expectations!

Front desk staff were helpful and courtesy. Recommendations for local restaurants for dinner were spot on.

Gerri Lynn was great. Loved the Linen and sheets.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tagme710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerrie Y, General Manager at Candlewood Suites Springfield, responded to this review, 3 May 2013
Dear Tagme710,

I am so happy to hear when our Team exceeds the expectations of our guests! That means we are on the right track! I greatly appreciate you taking the time to give your kudos to the team!

Please come back and stay with us longer!

At your service,
Gerrie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
64 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed 2 May 2013

Stayed here 2 nights after landing our private aircraft at KSGF. This hotel has the most positive wonderful team attitude in its staff; everyone seemed genuinely intent on making our stay superb. We couldn't have been more impressed with every single staff member we met. The maintenance engineer was so friendly to us in the fitness room where he was checking that the equipment was functioning well for guests. The cleaning ladies were sure not just making the motions like we sometimes spot staff doing in hotels, but instead they appeared to be taking real pride in ensuring that the lovely lobby area was gleaming. Allen, Patrick and sorry I forgot the nice girl's name, were so helpful, friendly and professional on the front desk. All these staff members really impressed us. Then we met Gerrie Schoors (the manager) and it was easy to see where the positive inspiration for her staff was coming from. Both Gerrie and Teresa (sales director) set the bar high for looking after guests, but in the most amazing positive inflence manner. They inspire the great team spirit here. Gerrie, as Captain of this team, you sure are doing all the right things, and guests like us are the benefactors! It was a real pleasure to stay in your hotel, and we hope to come back.
Rooms are beautiful, and the free coffee in the pantry is a very appreciated touch. As well, the free laundry facilities at this location are the best I have seen in a Candlewood. Lots of machines mean that you can wash or dry clothes without annoying waiting, and the ones I used were working beautifully.
The location of this hotel makes it so convenient. We were right close to the Springfield Basspro location - which my husband and I both adored. (This this the main/head office location of Basspro - where it all started.) Then we were right around the corner from the highway to drive about 40 minutes to Branson. If you go to Branson, be sure to see the Basspro location there, and treat yourself to a fine dining meal at their "Fish House" restaurant. The alligator appetizer is amazing.
The location and facilites are both great, but the staff at this Candlewood Suites location are what set it totally above other hotels.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PA32pilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerrie Y, General Manager at Candlewood Suites Springfield, responded to this review, 3 May 2013
Dear PA32pilot,

This review truly warmed my heart. Thank you so much for taking the time out of your travels and busy schedule to write this kind review. We are so happy that you had such a great experience with us and in the Ozarks!

Please come back and see us again soon!!!

At your service,
Gerrie
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oklahoma
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 26 April 2013 via mobile

Top notch place, very comfortable bed and pillows, everything there that you need whether you stay one night or a few. Room has microwave, stove, refrigerator, free wifi. Convenient location right off the highway. Would definately stay there again and recommend it to others.

Stayed April 2013, travelled as a couple
Helpful?
1 Thank livinthedream1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gerrie Y, General Manager at Candlewood Suites Springfield, responded to this review, 3 May 2013
Dear Livinthedream1960,

Thank you so much for writing this review. We take great pride in providing a great hotel that our guests love!

Please come back and visit us again real soon!

At your service,

Gerrie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Springfield

Property: Candlewood Suites Springfield
Address: 1920 E Kerr St, Springfield, MO 65803-4774
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#5 Green Hotel in Springfield
#10 Business Hotel in Springfield
#11 Romantic Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Springfield 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Come Stay at the Best of Springfield, Missouri Hotels Rated as offering 'excellent' service and designed with long-term travelers in mind, the Award Winning Candlewood Suites extended stay hotel in Springfield is the ideal place to stay. We're convenient to Springfield-Branson National Airport (SGF) and downtown Springfield, Missouri. Our hotel's guests enjoy a variety of attractions, from the indoor marvels of the Bass Pro Shop to the outdoor magnificence of the Fantastic Caverns nine miles from the hotel. In Springfield, you can shop at Battlefield Mall or see a captivating show at the Hammons Center for Performing Arts, all only a short drive from our extended stay hotel. Springfield is also home to businesses such as Students and Free Enterprise, Springfield Underground, John Deere, Evangel University, Drury University and Missouri State University - Springfield. Lodging here lets you enjoy the ultimate extended stay suites for business travelers, as well as a 768-sq. Ft. Meeting room and a 24-hour Business Center. Planning an extended stay in Springfield? Our suites have all the amenities you want, like fully equipped kitchens, free high-speed Internet access, large work spaces, recliners and triple-sheeted bedding. With a meal from the Candlewood Cupboard and a free DVD from the lending library, you can expect a comfortable stay at our extended stay hotel in Springfield. ... more   less 
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Also Known As:
Candlewood Suites Springfield Hotel Springfield
Candlewood Springfield
Springfield Candlewood Suites

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