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“Cool place!”

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Best Western Route 66 Rail Haven
Ranked #9 of 49 Hotels in Springfield
Certificate of Excellence
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Cool place!”
Reviewed 31 August 2014 via mobile

Elvis has stayed here - do I need to say more, but I bet it was better back then. Very noicy AC and dirty carpet. The shower was a joke and the toilet took three tries everytime to flush. Breakfast was ok but not more. Though the sheets and towels were clean and fresh, the staff friendly, the room neat - I will only give this hotel a three.

Stayed August 2014, travelled as a couple
Helpful?
Thank Pillerilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason T, Manager at Best Western Route 66 Rail Haven, responded to this review, 2 September 2014
Thank you for responding on Trip Advisor about your stay with us. We do appreciate your business and do apologize about the couple of incidents you encountered while staying with us.
It is very much our intention to give every guest that comes through our door 100% customer service. Anytime you encounter a problem or two please let us know as we can rectify those issues to the best of our ability. We hope that if in the future you are in Springfield we hope that you will stay with us and allow us to show you what customer service is all about!!!!
We thank you for your business! And thank you for staying with us! Jason-Asst General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,108 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kelvedon, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 August 2014

The Route 66 Rail Haven was a most comfortable stop on our road trip in July. Nicely furnished rooms in 1950's style with everything we needed and a lovely bathroom. The swimming pool and hot tub were most welcome after a long drive. For a hotel operating within a chain it is remarkably individual. The only small downside to our room was that the flower bed outside was dug up and surrounded by lots of tape which spoiled the view from the thoughtfully placed chair outside. Overall, a highly recommended original nostalgic stop for all Route 66 travellers.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Clare C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason T, Manager at Best Western Route 66 Rail Haven, responded to this review, 30 August 2014
Clare,
Thank you for staying with us, we are glad to know everything went well and that you enjoyed our hotel! We hope if in the area again you will allow us to take care of your hotel needs! Thank you so much! Jason-Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
springfield mo, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2014

this is by far my most favourite motel to stay at.The service is great any problems solved right away.The employees are friendly and helpful.Also convenient to all amenitys.Any time I come to Missouri this motel is where I stay.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cherylann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason T, Manager at Best Western Route 66 Rail Haven, responded to this review, 30 August 2014
Cheryl,
We thank you for your business and are glad every time we get to see! We will see you next time !
Jason-Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
75 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 26 August 2014

The staff on arrival were very friendly and helpful. Room was good size, clean and comfortable. We stayed for one night while travelling Route 66 in a two bed room with two small children, plenty of room for all of us. Breakfast included in the rate, basic food but filling and plenty of it. Great for the price we paid.
There was a pool and jacuzzi which we used, the area was clean and well maintained. Excellent location on Route 66, would recommend to other travellers.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank SusanH180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason T, Manager at Best Western Route 66 Rail Haven, responded to this review, 30 August 2014
Susan,
Thank you for your response of our hotel on Trip Advisor. We appreciate your business and glad to read that everything went well for your stay! If we can do anything for you in the future do not hesitate to let us know! Thank you-Jason-Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ralston, United States
1 review
Reviewed 26 August 2014

We took our 2 kids and stayed one night, the pool was very clean and well kept, they have a pavilion outside the pool with a big flat screen tv, the rooms are very nice, the staff was friendly and courteous, and Elvis stayed there in 1956!! How cool is that?!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Shannon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason T, Manager at Best Western Route 66 Rail Haven, responded to this review, 30 August 2014
Thank you for staying with us as we appreciate your business! We hope if you are in the area in the future that you will stay with us again and allow us to serve your hotel needs!
Thank you! Jason-Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brazil
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 26 August 2014

The hotel is in reality a motel. My room had so much mildew that I had to move on the same day to another one. Fortunately the lady who cleaned helped in this matter. The second room was a bit better than the first. My room had no refrigerator like others had. Some of my friends complained of the room smelling cigarette but I am sure it was not the fault of the hotel but of the guests who don't have respect for others. Breakfast was good with fruit, yogurt, waffles, etc. The people were very nice at this hotel and I appreciated that. Although near the road you don't hear any noise in the room. The thing I liked best was that antique cars all met there making a beautiful display of those models of cars. It was quite a scene!

  • Stayed August 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
Thank rosanebroadway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason T, Manager at Best Western Route 66 Rail Haven, responded to this review, 30 August 2014
Thank you so much for your response on Trip Advisor! We do apologize about the incident you encountered while in this room, But are glad in other instances you were very pleased.
Unfortunately not all of our rooms do have Microwaves and fridges in them, if you stay with us in the future just ask for a room type with a microwave and fridge as there is no extra charges for those items.
We truly appreciate your business and hope that we get the chance to serve you again in the future! Thank you and have a great day! Jason-Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Preston, Minnesota
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 August 2014

We had stayed at this property four years ago, and decided to stay again while we were Springfield. The gentleman who checked us in was nice. Our room this time was damp and musty smelling. There was a dirty dehumidifier in the room. It wasn't running because the reservoir was full. I had to empty it twice. To make matters worse, the power went off during the night because of a thunderstorm. Because the AC and the dehumidifier quit running, I had to open the door to get some fresh air. I was concerned we might get sick from sleeping in this room! The breakfast was also disappointing. There was not enough food for the number of guests. We ended up waiting for food, and the man working in the breakfast area was rude and seemed bothered to replenish the items. When I mentioned the damp, musty room, the lady who checked me out (maybe the manager) stated, "The end rooms get like that sometimes."

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank C1054YJrebeccab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason T, Manager at Best Western Route 66 Rail Haven, responded to this review, 30 August 2014
We thank you for your response of our hotel on Trip Advisor! We are sorry to hear that you encountered some issues while with staying with us. We apologize about this and want you to know that your business is priority # 1 for us. We hope that if you are in the area in the future that you will allow us to show you what your business means to us! If you would like to speak to me to this matter feel free to do so my name is Jason I am here usually 3pm to 11pm.
Again we thank you for your business and do look forward to hearing from you or seeing you again in the near future! Jason Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Route 66 Rail Haven

Property: Best Western Route 66 Rail Haven
Address: 203 South Glenstone Avenue, Springfield, MO 65802
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Springfield
#3 Business Hotel in Springfield
#7 Romantic Hotel in Springfield
#13 Family Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Route 66 Rail Haven 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
BEST WESTERN Route 66 Rail Haven is a top-rated TripAdvisor hotel where you can experience a classic piece of Historic Route 66 Americana. Eight sandstone cottages built in 1938, known as the Rail Haven Motor Court, evolved into what is today BEST WESTERN Route 66 Rail Haven. Proud recipient of the Best Western Director's Award and the National Registry of Historic Places. Be our guest at this historic hotel nestled on acres of beautifully landscaped grounds in Springfield, Missouri - birthplace of Route 66. Enjoy a classic nod to the past without sacrificing any modern day amenities! We offer corporate rooms, a complimentary deluxe hot breakfast, free Wi-Fi, seasonal swimming pool, 24-hour lobby and business center. Whether traversing the Main Street of America, stopping over on your way to Branson, or conducting business, our Springfield hotel location is just minutes from the Springfield-Branson National Airport (SGF) and many national and local businesses, such as Kraft Foods, Bass Pro Shops(R) Headquarters, O'Reilly Auto Parts(R), 3M(R), Great Southern Bank Headquarters, just to name a few. BEST WESTERN Route 66 Rail Haven also offers guests easy access to Missouri State University, Wilson's Creek National Battlefield, Fantastic Caverns, Springfield Cardinals, Shrine Mosque and the historic Gillioz Theatre. Business travel or pleasure, whatever reason brings you to town, don't just stay at a hotel experience a hotel! ... more   less 
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Also Known As:
Best Western Route 66 Rail Haven Hotel Springfield
Best Western Hotel Springfield
Best Western Springfield
Springfield Best Western

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