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“Decent after relocate”

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Best Western Plus Coach House
Ranked #11 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Guelph, Canada
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Decent after relocate”
Reviewed 16 November 2013

The first room we were given #227 had no lights. They were to check it out the next day. The second room #228 had no bathroom lights. Again to check it out the next day. We were then upgraded for our troubles and everything was fine. Check in staff was great; room was clean; beds firm; and breakfast was sufficient. Restaurant next door was handy and food was fine.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank tryin4birdies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnottle, General Manager at Best Western Plus Coach House, responded to this review, 29 June 2014
tryin4birdies,

Thanks for taking the time to write a review on us! We are sorry to hear you had light issues, but are pleased to hear you enjoyed the rest of your stay after the upgrade and had a good experience at Ziggies Café as well! We would love to have you stay again any time you are coming through Springfield.
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835 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Overland Park, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 November 2013

We didn't have reservations, and checked in late evening while passing thru town. We found the property to be super clean, and the front desk personnel were very friendly. We had a small pet with us, so we stayed in a pet-friendly room which was just as nice as any other room. There's a nice green space for people and pets to sit and relax. Excellent value. Highly recommend!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue42080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnottle, General Manager at Best Western Plus Coach House, responded to this review, 29 June 2014
Sue42080,

Thank you so much for the great review! We are pleased to hear you enjoyed your stay with us! At the Best Western PLUS Coach House we realize that finding a hotel with your furry friends can be difficult and try our best to make sure our hotel is pet friendly with designated rooms and green areas for them to walk and play! We are so happy you and your pet were satisfied with your experience! We would love to have you back any time you are traveling through Springfield! We may even have some tasty treats for your pet at check-in! Thanks again for your time and review! See you soon!
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Reno
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 November 2013

Very nice check-in staff. Friendly. Room was not special, but clean and quiet. Had a problem with the sink, but a repairman showed up a few minutes after I called the front desk and he fixed it.

Parking is right outside your door which I like since I unload a lot of boxes. One floor throughout the motel.

Bed was comfortable. I would stay here again.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnottle, General Manager at Best Western Plus Coach House, responded to this review, 29 June 2014
John R.,

Thank you so much for the review! We are happy to hear you enjoyed your stay with us! I will definitely let the staff know you were pleased with your service! We would love to have you again at the Best Western PLUS Coach House any time you're coming through Springfield! Thanks again for your time and review!
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Menomonee Falls, Wisconsin
Level 5 Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 4 November 2013

We have stayed here a few times over the last couple of years. We always find the rooms to be very clean, friendly staff, and really like being able to park right in front of our room. After a 10 hour day on the road, it is great to be able to walk a very short distance to the restaurant next door, Ziggies Cafe. This is an older place, the bathrooms are small, but ours had a comfort height toilet, always a plus for older folks.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Goodfoot0227
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnottle, General Manager at Best Western Plus Coach House, responded to this review, 29 June 2014
Goodfoot0227,

Thank you for the great review! We are so happy you choose to stay at the Best Western PLUS Coach House! It is always nice to see familiar faces and we appreciate your business! We're glad to hear our location off of I-44 and Glenstone makes traveling a little easier on you. The Ziggies Café in the parking lot is definitely one of our guests' favorite perks! Food within reach is always a good thing in our opinion! We certainly hope to see you and yours again soon! Please stop by and see us again the next time you are coming through town and thanks again for your time and review!
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Tulsa, Oklahoma
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 November 2013

This is an older "motel" type layout, but extremely well kept & lovely, very comfortable room. The staff goes out of their way to be helpful and courteous. I had to be up early to do a marathon race, & was concerned about getting breakfast before 6:00 a.m. The desk clerk personally took me to meet the breakfast room attendant who assured me she would have something ready. The next morning she met me at the door at 5:45 & already had food warming for me. My husband had a leisurely delicious breakfast later and also enjoyed the service. We'll stay there again if ever in Springfield.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
1 Thank agronamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnottle, General Manager at Best Western Plus Coach House, responded to this review, 29 June 2014
Agronamoma,

Thank you for the wonderful review! We are so happy you enjoyed your stay with us! At Best Western we strive to lead the industry in superior customer care. We are pleased to hear you thought our staff provided you with that! I will personally see to it that they hear your wonderful compliments! They love hearing from our guests! We would love to have you and your husband any time you are coming through Springfield! We promise to even save you some breakfast! Thanks again for your time and review! Hope to see you all again soon!
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Tulsa, United States
1 review
Reviewed 1 November 2013

Value for the price here is excellent. Nice variety of breakfast choices, beds are very comfortable, rooms recently renovated. The staff are caring and attentive to your needs and pet friendly rooms are available. No need to look elsewhere!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Gail K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnottle, General Manager at Best Western Plus Coach House, responded to this review, 29 June 2014
Gail K.,

Thank you for the great review! We are pleased to hear you enjoyed your stay. At the Best Western PLUS Coach House we strive to offer superior customer care, and we are happy that you seemed to receive just that! Hopefully we will see you again the next time you are coming through Springfield! Thank you again for your time and review! Hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Augusta, GA
1 review
Reviewed 29 October 2013

I didn't book this hotel, the boss did. Awful place. Noisy with the rain hitting the heater-A/C unit outside. Just like a tin roof in the rain. Left beer in the mini-frig and the cleaners took it too. Front counter reimbursed me. No communication. I was booked in for 5 night! Small room, hair in the sink and tub. Looks like an old motel converted. Outside entrances only. Never again.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Beechjet_pilot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rnottle, General Manager at Best Western Plus Coach House, responded to this review, 29 June 2014
Beechjet_Pilot,

I am sorry to hear you didn't catch us at our best. I would like to personally apologize for your bad experience and would like to discuss it with you further. We are always trying to better our hotel and we hope you would give us another chance sometime in the future. We have been working on department communication and I think you would find that it has improved tremendously. Thank you for your honesty and review! We truly appreciate our guest feedback and want to improve in any way we can. Please give me a call the next time you are in town and I would be happy to personally help you with a reservation.
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Additional Information about Best Western Plus Coach House

Property: Best Western Plus Coach House
Address: 2535 N Glenstone Ave, Springfield, MO 65803-4737
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Springfield
#14 Family Hotel in Springfield
#15 Business Hotel in Springfield
#17 Romantic Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Plus Coach House 2.5*
Number of rooms: 131
Official Description (provided by the hotel):
Best Western Coach House Inn is located on seven beautiful acres and is conveniently close to the great I-44 corridor across America. Our facility was remodeled in 2005 and is all ground level offering comfortable rooms and suites, outdoor swimming pool and playground. Our rooms feature king or two double beds, refrigerators, iron and ironing boards, hairdryers and free local telephone calls - some have a recliner and microwave oven. Rooms with kitchenettes are also available. We are near many restaurants and shops and places of interest are within easy reach. Springfield/ Branson National Airport is only 8 miles away. ... more   less 
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Also Known As:
Best Western Coach House Hotel Springfield
Best Western Springfield
Best Western Coach Hotel
Springfield Best Western

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