A couple of years ago my husband and I stayed here and were very impressed with the attractiveness of the grounds, cleanliness of lobby and room and friendly staff, plus the breakfast was good. The rooms are set back from the street making it a quiet location.
This year 2 friends and I were attending a 3 day gourd show at Springfield in April and I recommended staying here again because it was close to the show facility and from my previous experience. All went well until our second night about 10:30 when a group of young men in the adjacent room started going in and out slamming their door, pounding on it and yelling both inside and in the parking lot for about 5 minutes then they quieted down. Okay, no problem...wrong! About 10 minutes later it started up again. Same song, second verse, but worse. We called front desk and were told they would send security. No show. Problem repeated again and again with the last time one of the men threatening to killed everyone in the room and himself. By this time we had made multiple calls to front desk. We asked if he would call the police. Said hotel policy required their security to come first (security far as we could tell NEVER showed), so we called the police. They NEVER showed.
The desk clerk was polite, professional and handled some cranky old women nicely, but his hands were tied by hotel policy.
The next morning I talked to the manager, who was very nice, explained why things went south (policy), comped us one night's stay and said she would bring this up at a meeting to be held later that day.
The only real complaint we had was BW's policy on handling problems of this sort and hope changes are made soonest!!
Yes, we will stay there again....next April. Fingers crossed
- Official Description (provided by the hotel):
- Best Western Coach House Inn is located on seven beautiful acres and is conveniently close to the great I-44 corridor across America. Our facility was remodeled in 2005 and is all ground level offering comfortable rooms and suites, outdoor swimming pool and playground. Our rooms feature king or two double beds, refrigerators, iron and ironing boards, hairdryers and free local telephone calls - some have a recliner and microwave oven. Rooms with kitchenettes are also available. We are near many restaurants and shops and places of interest are within easy reach. Springfield/ Branson National Airport is only 8 miles away. ... more less
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- Also Known As:
- Best Western Coach House Hotel Springfield
- Best Western Springfield
- Best Western Coach Hotel
- Springfield Best Western