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“Great service!” 5 of 5 bubbles
Review of University Plaza Hotel and Convention Center

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University Plaza Hotel and Convention Center
Ranked #16 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersBronze level
Olathe, Kansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service!”
5 of 5 bubbles Reviewed 18 March 2014

We have stayed at this hotel three times now when we come to visit family. All our experiences have been wonderful. We used a Groupon which included not only the regular free hot breakfast but also an appetizer/drinks credit at the restaurant/bar. The room with king-size bed was very comfortable. Unfortunately, my husband got sick (from family) and spent the last evening in bed. The next morning he called to see if he could get a late checkout and was granted a 1:00pm time. That was perfect for him to get a little extra rest. We were so pleased about that.

Green Features: I appreciate the towel reuse practices. I also love that they use some organic/locally produced food in the restaurant.
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank kcooper1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, 19 March 2014
We are so delighted that you had a wonderful experience with us at the University Plaza Hotel. Your comments reflect the kind of service we strive to give each of our guest’s everyday, from the moment you pull up to the hotel to the time of check out and driving away, we give 110% luxury service.

Thank you again for your stay and your kind words, we look forward to welcoming you back to the hotel soon!
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934 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (179)
Date | Rating
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English first
Gardner, Kansas
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

Our basketball team has stayed at the University Plaza for the past two years for our national tournament. It's possible that my previous review was TOO enthusiastic; there were many more teams at the hotel this year. Thankfully, the staff maintaining the breakfast bar, including Kathy and Heidi, just to name a few, did a great job keeping up with fresh, hot food and quick table clean-up. It can't have been easy, but they did a good job. Thank you.

Room Tip: The suites on the end of the building don't have as many rooms around them; less noise, but then...
See more room tips
  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sherri R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, 18 March 2014
It makes us very pleased to hear that you were very happy with your stay. All of the features that you mentioned — including the staff and breakfast — are why many people choose to stay with us and we are glad that these made the difference in your experience here.

We do hope that you find the time to return again to stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 14 March 2014

when searching for a hotel I requested one that was family friendly, University Plaza is not really good for family. The lounge area is in the center courtyard with rooms on each floor opening to the courtyard. Adults were up drinking in the lounge until 3 am and were very loud, their voices echoed up even to the top floors. Staff was very pleasant. Room was clean and spacious. There is coffee, internet and hair dryer in room, but, no mini fridge or microwave in the room like most places I've stayed. The breakfast buffet was average. Bed was hard.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MaBear9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, 17 March 2014
Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the hopes of improving our service to all of our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 11 March 2014

Dan p and daniel paine both served me. With wine and advice for the meal. So friendly and so right about what to order! The steak dinner was fab!! Seriously! The chefs Aaron and Bryan are a hidden treasure. I recommend staying and dining here.

  • Stayed March 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Happybecki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, 12 March 2014
Thank you for taking time to record your feedback on Trip Advisor! We do appreciate all comments from our guests.

We are so glad to hear you enjoyed your dinner with us! We are very fortunate to have a wonderful staff and we will be sure to share your feedback with them.

We look forward to welcoming you back soon!
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Broken Arrow, Oklahoma
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 4 March 2014

We stayed for 2 nights at UP while in town for a concert. Our room was spacious, clean, and very comfortable. We enjoyed the hot breakfast bar and all of it's selections. The hot tub/pool area was well maintained, clean, and relaxing. We also got spa treatments at the in-hotel spa, The Grove. The hotel is close to the restaurant-filled downtown and a few blocks from our concert arena. If we are ever in the Springfield area again we will definitely go back to the University Plaza.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kendall L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, 5 March 2014
I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center and Grove Spa while you were in Springfield, and we’re extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. I really appreciate it and know the team will as well when I share it with them.

We look forward to welcoming you back again the next time you are in town. If I can do anything for you during your next visit to our hotel, please do not hesitate to call me.

Robert Henley
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, MO
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 27 February 2014 via mobile

My family stayed here for a conference and we were so disappointed we almost checked out midway through our stay.

When we got to the room, nothing worked. The phone was broken. The microwave was broken. And the air conditioner wouldn't cool under 72. It was awful.

We asked to move rooms because of all the problems and were told we couldn't move despite open rooms because we had reserved a handicapped room (we didn't). I offered to pay the difference in rate but that didn't matter.

The decor was very dated and there was mold in the bathroom.

Unfriendly, useless staff and gross rooms. I think the only reason they are still in business is because of the conference traffic they get. We won't be back.

Stayed February 2014
Helpful?
1 Thank StlPestalozzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, 28 February 2014
Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us.

Your comments have been shared with all of our staff with the hopes of improving our service to all of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jefferson City, Missouri
Level Contributor
230 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 bubbles Reviewed 22 February 2014

Nothing fancy except a huge waterfall in the atrium. Bit dated FFE, staff friendly and accommodating, very nice breakfast buffet free to overnight guests. Banquet F&B was below average. Convention space adequate for event.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
Helpful?
Thank IrishLady8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this review, 24 February 2014
Many thanks for your warm words regarding your experience. We take pride in providing service unlike any other which we feel sets us apart from other hotels in Springfield.

We look forward to welcoming you back to Springfield and the University Plaza very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about University Plaza Hotel and Convention Center

Property: University Plaza Hotel and Convention Center
Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 272
Official Description (provided by the hotel):
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including the full-service Grove Spa, Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 
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Also Known As:
University Plaza Hotel Springfield

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