We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First class service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
University Plaza Hotel and Convention Center
Ranked #17 of 51 Hotels in Springfield
GreenLeadersBronze level
Reviewed 14 June 2014

Our stay at University Plaza was fantastic. Clean rooms and great breakfast. Tate really took care of us and went above and beyond to make sure all our needs were met. Will definitely come back again!

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Footballmom69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded 16 June 2014

Thank you for selecting University Plaza Hotel for your recent conference stay. We could not be happier that you enjoyed our helpful team, convenient location and luxurious guestroom accommodations. We hope to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,069)
Traveller rating
Traveller type
Time of year
Language

667 - 673 of 1,069 reviews

Reviewed 11 June 2014

Staff was friendly, hotel clean. Ice machines need to be closer to both sides of the hotel for our convenience only. Hard for me to walk great distance but always someone there to help as needed.
Amelia who worked in the front and also in the dining room went above and beyond to make our stay feel welcomed.

Room Tip: Rooms near elevator are nice. but ice machines on opposite side, so its a toss up!
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Mary t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded 12 June 2014

We are glad that you enjoyed your time at the University Plaza Hotel and Convention Center in the heart of downtown Springfield, MO. We are in a perfect location whether your trip brings you to Springfield for business or pleasure. We will be sure to pass the kind words about our Amelia to her.

Again we are glad you enjoyed yourself and we look forward to seeing you soon. Thanks for taking the time post your experience on Trip Advisor.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

The end of June 2013, we had pre-paid for a group of rooms in May. Four adult supervising 14 teenage girls. Our rooms were supposed to be in close proximity so we could keep an eye and ear on the girls. Instead our rooms were scattered, which made it nearly impossible to watch our kids. On the same floor with our girls was a bachelor party and a traveling boys baseball team. I'm pretty sure that there was a "lady of the evening" leaving from the opposite corner of the hall where my teen girls were staying. One "gentleman" from the bachelor party openly propositioned a 14 year old in my presence (I promptly offered to make sure he would never again be able to reproduce). The baseball team was poorly supervised and there were teenage boys "stalking" the halls and lobby at all hours. I wound up playing cards till in the wee hours of the morning, with the other chaperones on the floor in the hall, in view of the elevators and stair wells. The hotel staff was uncooperative in correcting the situation and when I asked to speak to a manager, was left waiting.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 442Lynn244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded 11 June 2014

Please accept our sincere apology for the issues you experienced during your recent stay. We strive every day to make sure our guest enjoy their time with us and have a pleasant night's sleep. Unfortunately this did not happen in your case, and we can offer no excuses. Your comments have been shared with all of our staff with the hopes of improving our service to all of our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

The staff was excellent. Accommodations couldn't be better. Ill definitely stay there again. The inclusive breakfast was convenient - not overwhelming quality of food - but a nice extra at no charge in a beautiful mid-America hotel.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Joseph G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded 11 June 2014

On behalf of the entire team at University Plaza Hotel, we would like to thank you for your kind review. We are so glad you enjoyed our convenient location while visiting us. We are absolutely delighted that your favorite part of the stay was that you were able to engage with our friendly and helpful staff.

We hope to see you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

John Q, Hammons certainly knows how to pamper his guest in luxury. We stayed in the Presidental Suites. It was plush, yet comfortable like home away from home!
Staff and service, as always, makes the difference. They were professional in a very helpful and friendly manner. I was impressed with the use of local produce and entainment utilized by the hotel.

Room Tip: Recommend higher floors, Better view. Enjoy the Krieug coffee machine.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded 10 June 2014

I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. I am so honored that you choose University Plaza Hotel and Convention Center while you were in Springfield. And we’re extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. I really appreciate it and know the team will as well when I share it with them.

We look forward to welcoming you back again the next time you are in town. If I can do anything for you during your next visit to our hotel, please do not hesitate to call me.

Robert Henley
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

All staff in hotel is very friendly, eager to help. The restaurant was especially wonderful, I was always greeted with happy faces. I received quick, professional, direct service every time. Kathy and Heidi were very professional and helpful in seating my group promptly. Chefs, Brendon and Rick provided an excellent buffet that was flawless! Delicious!

Room Tip: Room was very large and quiet.
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank vicki h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded 9 June 2014

Many thanks for your warm words regarding your experience. We take pride in providing service unlike any other which we feel sets us apart from other hotels in Springfield.

We look forward to welcoming you back to Springfield and the University Plaza very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

The hot breakfast at the University Plaza Hotel and Convention Center in Springfield, Missouri was good. They had a variety of hot items such as bacon, sausage, scrambled eggs and oatmeal. The person at the front desk was polite and informative. The fitness center has a lot of workout equipment. There is a spa on-site. The rooms are out dated with the orange comforters and very worn wood doors going into the room & bathroom. Also, I could not find a business center in the hotel and there was a 10 cent charge for copies.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank c1930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at University Plaza Hotel and Convention Center, responded to this reviewResponded 9 June 2014

Receiving feedback from our guest enables us to improve while being able to accommodate all of our guests a little better upon each visit. Thank you for taking the time to write a review in regards to your stay at the University Plaza Hotel and Convention Center. We look forward to serving you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Springfield hotels
3.1 mi away
Greenstay Hotel & Suites
Greenstay Hotel & Suites
#10 of 51 in Springfield
756 reviews
0.3 mi away
Holiday Inn Express and Suites Springfield - Downtown
1.2 mi away
Best Western Route 66 Rail Haven
Show Prices
Show Prices
Show Prices
2.8 mi away
Oasis Hotel and Convention Center, an Ascend Hotel Collection Member
0.4 mi away
Hotel Vandivort
Hotel Vandivort
#2 of 51 in Springfield
1,018 reviews
3.0 mi away
Comfort Inn & Suites Springfield I-44
Show Prices
Show Prices
Show Prices

Been to University Plaza Hotel and Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about University Plaza Hotel and Convention Center

Address: 333 S John Q Hammons Pkwy, Springfield, MO 65806-2543
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Springfield
#8 Green Hotel in Springfield
#17 Business Hotel in Springfield
Price Range: £81 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — University Plaza Hotel and Convention Center 3.5*
Number of rooms: 267
Official Description (provided by the hotel):
UNIVERSITY PLAZA HOTEL & CONVENTION CENTER Downtown Lodging at the Top of Its Class! Experience the warm hospitality and personalized service that sets University Plaza Hotel & Convention Center apart. Visitors delight in our first-class accommodations and resort-style amenities. Conveniently located a few short minutes from Springfield-Branson National Airport (SGF) and thirty minutes from Branson, MO our hotel is ideal for both leisure and corporate guests.• Convenient access to Missouri State University, Drury University and Ozark Technical College• Sophisticated meeting and event space both on property and at the adjacent Springfield Expo Center• Breakfast buffet and fine dining at Terrace Grill• Ideal location in the heart of downtown Springfield• Close to area businesses and recreational attractions• Extensive amenities including Q Street Perk proudly serving Starbucks, indoor and outdoor pools, and business center ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TravelClick, Expedia, Hotels.com, TripOnline SA, Ebookers, Cancelon, 5viajes2012 S.L. and getaroom.com so you can book your University Plaza Hotel and Convention Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
University Plaza Hotel Springfield

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing