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“Love This Place”

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DoubleTree by Hilton Springfield
Ranked #7 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersSilver level
Oklahoma City
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Love This Place”
Reviewed 6 May 2013

We stayed here 1 night May 4-5th. The hotel was outstanding from beginning to end.

Check-in:
The check-in process for Hilton Honors members with a reservation is as good as it gets. We were welcomed with fresh baked cookies and handed our room keys. It does not get any better than that.

Lobby:
The lobby was very nice and upscale looking.

Room:
The room was top of the line. It had a modern look and the bed was so comfortable. Everything was so clean and there was plenty of room for the two of us.

Pool/Jacuzzi:
We had a great time in the Jacuzzi. I wish there were more jets and they were stronger but most hotel Jacuzzis don’t have enough jets in them so this one is about standard.

Breakfast:
Our room package included the breakfast buffet at Gracie’s. The food was so good on the buffet line. They even had a chef that cooked us an omelet and pancakes and it was so delicious. The waitress was so nice and she kept my coffee cup full. I regret not going to Houlihan’s for dinner but I will have to go there next time I stay here.

Check Out:
The check-out was great. I turned in the keys and that was it.

Overall:
My overall stay was top notch. They treat military people great at this hotel and have a great military getaway package price. The staff was wonderful and so was everything else. This hotel was so nice that I won’t even look at another hotel when I am in the area again. I can’t wait to stay here again.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OKCtravelwithme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 9 May 2013
Thank you for your comments from your recent stay, your kind comments are greatly appreciated. I noted the details of your comments and shared them with our Leadership Team and utilized your details to celebrate service success.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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English first
Cedar Hill, Missouri
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 May 2013

We were greeted by a very friendly staff, and recieved the signature cookie that happened to to be cold, luke warm at best, and recieved our room keys. Looked for a luggage cart and found one (1) of two (2) in the entire hotel. Really, two carts for the entire hotel of how many rooms? Are you kidding me?! Anyway, we got to our room, and it was freezing cold, tried to adjust the temp to no avail, called the desk and they sent maintenance up. The maintenance guys told us that it was an old boiler system and our room had a bad valve of some sort so he opened the hot water valve for our room. We had heat, but no control over the system other than to turn it off or open the windows. Moving on. The bathroom ceiling had a large brown stain over the toilet that looked as though it had been there for a while. We informed the desk of this the next moring at check out. You couldn't miss the stain why didn't housekeeping bring it to the attention of maintenance or management? The wife wanted tea before bed, and discovered one of the tea bags had been partially opened and coffee had been spilled on the packages and stained them. Does housekeeping check this daily, or when ever they feel like it? No clue from here. Also I see no reason why all hotels don't have a micro wave in the room. This one does not but reall should. All of this was brought to the attention of the desk at checkout and the desk clerk was very appologetic and made good on our stay by comping our room. She didn't have to but, I feel
she did the right thing and I would stay at this hotel again. We haqve stayed at this property in the past and had a great time. Management needs to ensure their personnel are doing their jobs.

Room Tip: Go and look at the room before you check in.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 5 May 2013
Thank you for your comments from your recent stay, we obviously let you down as noted. I want to apologize for the issues you encountered with the HVAC and room cleanliness and will share with our Team to see why this happened. I was glad our Guest Service Agent made it right at check-out and did not charge you for the room.
Sincerely
Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alton, Iceland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 May 2013

A very clean and well kept hotel. There was some sort of event in the lobby which was rather loud, but had ended by 10 p.m. so it did not disturb my sleep but may have other guests. I have stayed here before and never had any issues, and the staff is always very pleasant and helpful.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Phillip E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 21 May 2013
Thank you for your comments from your recent stay, I will share them with our Team. It is rewarding to see you noticed the cleanliness of the entire Hotel and the attention to detail.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
kansas city, United States
1 review
Reviewed 2 May 2013

stays here are always nice. you can count on a trouble free clean place to stay and the cookie is awesome. has a nice restaurant and breakfast is good too. free internet is a nice amenity and works ok.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Vadim Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 21 May 2013
Thank you for your great comments from your recent stay, I will share your comments with our Team. I especially enjoyed the comments about our Houlihan's and Gracie's Restaurant dining experiences.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 April 2013 via mobile

We stayed at this hotel for one night on a business trip. Overall, hotel was nice, typical for a Hilton hotel. Clean, good service, nice rooms, above average toiletries. The room was 170 per night which is not what I would call a great value, considering we were in the middle of nowhere Mo.
I did not really have a chance to venture off hotel property due to the lack of time. Nothing is easy to walk to from the hotel unless you want to risk being pancaked to the road by a car. The hotel sits on a busy roadway. The views are not particularly nice, our room overlooked the Rancho motel which was across the highway.
The hotel does have a nice pool and adequate fitness center. There is a Houlihan's that is attached to the hotel which is a huge bonus-food is great and convenient. Also they offer a full buffet breakfast in the hotel, not included with room price but is well worth the extra couple of dollars.
The in room coffee pot was a bust, I found a mysterious chunk of something hard in the tea that I brewed (ew). And finally, with the exception of Houlihan's patio, there is no outdoor seating that I could find.
Overall, good solid hotel experience. Given the chance, I would most likely stay here again! Hope this review is helpful!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alwyzonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 2 May 2013
Thank you for choosing the DoubleTree by Hilton for you business trip to the Springfield area. We work hard to provide our guests a special stay and enjoyed you comments regarding our breakfast restaurant, Gracie's and our attached Houlihan's restaurant.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Monroe, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2013

Amid a strip of similar value hotels and franchise restaurants, The DoubleTree is by far the best. Has everything a simple road warrior needs. The staff is friendly on all levels, and not just the ones who have to be. Houlihan's attached to it is decent too.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Malvin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 2 May 2013
Thank you for your kind comments, I will share them with our team. We strive to provide our guests the, "little things" that make their stay at the DoubleTree Springfield a special occasion. I look forward to your future visits to the Springfield area.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis
Level 5 Contributor
80 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 April 2013

Booked three nights for a business trip. Was greeted warmly and professionally by the front desk staff. Upgraded to a suite, which was greatly appreciated. After two less than stellar recent stays at Double Tree properties, this was a welcomed respite. The suite was well appointed (even included a trouser press which was useful). The bathroom was more than adequate, the bed very comfortable, and furnishings were in good repair. Air quality seemed good and temperature control was fine. Breakfast was good. All staff, from front desk to maintenance and housekeeping were all very welcoming.

The only thing I noted to be a negative worth noting were the relatively thin walls (or lack of insulation between rooms). My neighbors were fairly "active" on two of the nights of my stay. I was awakened one night, and my sleep delayed another by their antics. Fortunately for me, but perhaps not her, the activity was short lived. I travel a lot, so this would seem to be the "luck of the draw" regarding who may be staying next door. I'm not sure what the expense would be to try to mitigate noise between rooms, but it may be worth noting.

All in all a great stay and I wouldn't hesitate to stay here again (but I may ask more questions at check-in to inquire about a room adjacent to an unoccupied one).

Room Tip: Stayed on the top floor (10th). Convenient if you are taking advantage of the Executive Level privi...
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  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HHSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 27 April 2013
Thank you for your great comments rearding your recent business trip to the Springfield area. We hope to be your home away from home and pride ourselves in offering an unique and entertaining experience you can't find in every Hotel.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Springfield

Property: DoubleTree by Hilton Springfield
Address: 2431 N Glenstone Ave, Springfield, MO 65803-4735 (Formerly Hawthorn Park Hotel)
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#3 Green Hotel in Springfield
#5 Romantic Hotel in Springfield
#12 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Springfield 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
Spacious, well-appointed guest rooms surrounding a lush, 10-story atrium feature incredibly restful and luxurious Sweet Dreams beds, flat panel televisions, generous work surfaces, and complimentary high-speed internet access. Dine in-room, or enjoy freshly prepared American cuisine at our stylishly casual Houlihan's restaurant, serving lunch and dinner daily. In the Atrium, start your day right with a Doubletree Breakfast, and end it by unwinding with friends or colleagues over cocktails at the Lounge. Visit our 24-hour Pantry for your favorite late-night snack. Relax by our sparkling indoor-outdoor heated pool and indoor whirlpool. In addition, we have electric Vehicle (EV) charging stations for all types of electric vehicles with a universal charger from GE and a Tesla charger. ... more   less 
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Also Known As:
Springfield Doubletree

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