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“Celebration Package”

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DoubleTree by Hilton Springfield
Ranked #7 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersSilver level
Springfield, MO, United States
1 review
“Celebration Package”
Reviewed 19 June 2014

We booked the Celebration Package which was to include bottle of sparkling wine in room and breakfast the next morning. There never was any wine that we saw and we were supposed to have vouchers for breakfast that we never received. Fortunately I brought my own bottle and the clerk credited both the wine and the breakfast when we checked out, so I guess all is well that ends well.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ralph Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 23 June 2014
Thank you Ralph and Barbara for choosing the DoubleTree by Hilton for your Celebration Weekend. I want to apologize for the confusion and not receiving your amenities, I was glad to see we made it right before you checked out.
Sincerely
Brian Inman
General Manager
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1,013 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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English first
Kapalua, Hawaii
Level 5 Contributor
81 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 June 2014

This is the nicest hotel in the Springfield area. The location is just off I44, it offers clean modern rooms, friendly staff and a great lunch/dinner option attached to the hotel. Breakfast is served downstairs in their own cafe. If you are headed to Springfield for work or pleasure this is the place to stay, part of the Hilton brand of hotels.

Room Tip: Rooms on the west and north sides of the hotel are quieter.
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank randys101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 23 June 2014
Thank you Randys 101 for your great comments and referring to us as the, "Best Hotel in Springfield", we are humbled by your compliments.
Sincerely
Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, MO
Level 1 Contributor
3 reviews
Reviewed 18 June 2014

We were promised, when we made our reservation, that we could get a raised toilet -- necessary due to both of our back problems (mandatory for me since extensive spine surgery). The hotel did not have any. We discovered that only after we dragged our belongings up to the floor and plopped down after a 3-1/2 hr road trip. The beds were well appointed but the mattress was not firm. We did not get a restful night's sleep. The hotel did give us free breakfast buffet coupons for our inconvenience but it did not make up for the unrestful sleep and difficulty with bathroom issues due to lack of what we were promised.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank SleeplessSt_Louis_MO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 23 June 2014
Thank you for your comments from your recent visit, I want to apologize for the miscommunication over our raised toilets, we obviously let you down and I understand the inconviences. We do have raised toilets in our ADA Compliant rooms and are available upon request, I'm sorry we did let you know.
Sincerely, Brian Inman
General Manager
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St. Louis, United States
1 review
Reviewed 12 June 2014

I was in Springfield for a United Methodist Annual Conference. The Double Tree was just right in terms of distance from the conference center. The room was just right in terms of comfort. it was a plus to be greeted every morning by a smiling face when I got off the elevator. Of course the price was also Just Right. I would definitely recommend staying there next year.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Colette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 23 June 2014
Thank you Collette C for your great comments from your recent stay. I like how you used the term, "Just Right" to describe your experiences.
Sincerely
Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kansas City, Missouri
Level 6 Contributor
119 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 9 June 2014 via mobile

This is one of the nicest places I have stayed in Springfield, MO. The staff is eager and willing to help with anything you need, not to mention the fresh cookie when you check in! Great prices and even a nice restaurant inside. The room staff took great care of me on my stay. If you are a Hilton Honors member, you will enjoy ALL the amenities.

Stayed June 2014, travelled solo
Helpful?
1 Thank Mdaddy46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 12 June 2014
Thank you for your great comments from your recent stay, I am honored you referred to us as the" Best Hotel" in Springfield. I look forward to your future visits to the Springfield area.
Sincerely,
Brian Inman
General Manager
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2 reviews
Reviewed 9 June 2014

The hotel is beautiful and clean. The rooms are quiet and comfortable. The staff is awesome. I appreciated the Hilton Honor benefits of a later check-out, even thought I didn't really need it and the fast and friendly service.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 658caric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 12 June 2014
Thank you for yoiur great comments from your recent stay, I am honored we were able to make your stay great. Thank you for being a loyal Hilton Honors member.
Sincerely
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pocahontas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

The room was nice, and clean but most places you stay now have free breakfast. This place only had coffee. I just think it was a little expensive. The wifi was very good. It was very fast and easy to hook up to. The air conditioning wasn't very good. I had it set on as low as it would go and it never got very cool in the room.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mitchell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 12 June 2014
Thank you Michelle for your comments from your recent stay, we do have a weekend bed and breakfast package avaialble that inculdes breakfast in the price of the room. I am sorry you were not made aware.
Sincerely, Brian Inman General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Springfield

Property: DoubleTree by Hilton Springfield
Address: 2431 N Glenstone Ave, Springfield, MO 65803-4735 (Formerly Hawthorn Park Hotel)
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#3 Green Hotel in Springfield
#5 Romantic Hotel in Springfield
#12 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Springfield 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
Spacious, well-appointed guest rooms surrounding a lush, 10-story atrium feature incredibly restful and luxurious Sweet Dreams beds, flat panel televisions, generous work surfaces, and complimentary high-speed internet access. Dine in-room, or enjoy freshly prepared American cuisine at our stylishly casual Houlihan's restaurant, serving lunch and dinner daily. In the Atrium, start your day right with a Doubletree Breakfast, and end it by unwinding with friends or colleagues over cocktails at the Lounge. Visit our 24-hour Pantry for your favorite late-night snack. Relax by our sparkling indoor-outdoor heated pool and indoor whirlpool. In addition, we have electric Vehicle (EV) charging stations for all types of electric vehicles with a universal charger from GE and a Tesla charger. ... more   less 
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Also Known As:
Springfield Doubletree

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