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“Decent Hotel”

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DoubleTree by Hilton Springfield
Ranked #8 of 49 Hotels in Springfield
Certificate of Excellence
GreenLeadersSilver level
Los Angeles, California
Level Contributor
150 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Decent Hotel”
3 of 5 bubbles Reviewed 18 August 2014

We stayed at the DoubleTree Springfield on a cross country trip with our dog. The hotel staff was friendly and happy to provide accommodations for our pet. The rooms were adequate but not particularly deluxe. It was a fine place to spend the night on the road but not someplace I would look forward to visiting again - the location is right by the freeway so it's convenient but not what I'd call a "destination."

We reserved a single king room yet we were given a small double and told that it was because we "booked through a third party." For the same reason, I was not able to earn my Hilton Honors points. That was, in my opinion, poor customer service.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 28 August 2014
Thank you William S for your positive comments from your recent stay, I am glad we made your stay enjoyable. I apologize that the Third Party reservation service does not allow Hilton Honors reward program benefits, I would suggest going directly through Hilton or the Hotel to make your reservations next time.
Sincerely
Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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973 reviews from our community

Traveller rating
    620
    246
    70
    29
    8
See reviews for
276
230
49
330
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Columbus, Ohio
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

This was my second stay at this Double Tree and it they never let me down. Though, I won't lie, this visit was better than the first. The front desk is so friendly and prompt. The room is spacious and always clean. The housekeeper was absolutely amazing, she left two bottles of water and a nice note stating she hoped we enjoyed our stay. I had breakfast in the hotel cafe and I couldn't really find much to my liking and ended up eating very, very little and so the waitress didn't charge for my meal. Check out is always quick and I've gotten a warm chocolate chip cookie on both of my stays...they're pretty delicious. This is my go to hotel and this will probably remain my go to location for my visits to Springfield.

Stayed September 2013, travelled solo
Helpful?
1 Thank SMH19761
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 18 August 2014
Thank you for making us your "Go To Hotel" when staying in the Springfield area, we are honored to be your first choice. I enjoyed your comments about how friendly the staff was during your stay, I will share with the team.
Sincerely,
Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sikeston, United States
1 review
4 of 5 bubbles Reviewed 15 August 2014

Always enjoy staying; rooms are large and the beds are very comfortable. One thing--could the carpets be cleaned more? My little kids won't keep their flip flops on in the room and their feet just get black on the bottoms.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Crystie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 18 August 2014
Thank you Christie for being our guest and writing such a great review. We are in the process of cleaning every rooms carpet and have been working down floors each month, your next visit will be perfect.
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San Marcos, TX, United States
1 review
5 of 5 bubbles Reviewed 10 August 2014

This a great hotel with inside security features and excellent accommodations. We were very happy with the front desk staff and also the closeness of shopping and dining establishments. We would recommend this hotel to everyone.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 18 August 2014
Thank you David A for noticing our added security features for our guests and how convenient our location is to great dining and shopping.
Sincerely,
Brian Inman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 9 August 2014

I stay here at least 2-3 times a year and they have continued to offer a quality experience every time! With some properties you can begin to see a gradual downward movement - I am yet to see that here - they continue to upgrade!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Eric T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 18 August 2014
Thank you Eric for noticing our constant commitment to improving our quality and services, I will share your comments with the Team.
Sincerely,
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

I have stayed at this property on two different occasions. My experience was positive both times. Rooms are clean and comfortable, and staff is friendly. They have a very nice work-out facility. They offer a very nice breakfast buffet as well.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 8909jmgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 18 August 2014
Thank you for your great comments about how clean and comfortable we maintain our hotel. I like your comment about the breakfast buffet in Gracie's and will share with the Team.
Sincerely,
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pennsylvania, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 August 2014

A business conference with all the top quality staff and ammenities one could ask for. Gracious staff and very personal and professional staff. Any trip to that area again will definitely be through Double Tree. Shuttles were timely and graciously appreciated. Restaurant was top quality and breakfast service wonderful.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joshua A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binman86, General Manager at DoubleTree by Hilton Springfield, responded to this review, 18 August 2014
Thank you Joshua A for your kind comments from your recent stay, we were honored to be the host hotel for the conference. I will share your great comments about Houlihan's and Gracie's Breakfast Restaurant with the Team.
Sincerely,
Brian Inman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Springfield

Property: DoubleTree by Hilton Springfield
Address: 2431 North Glenstone Ave., Springfield, MO 65803 (Formerly Hawthorn Park Hotel)
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Springfield
#3 Green Hotel in Springfield
#5 Romantic Hotel in Springfield
#12 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Springfield 3.5*
Number of rooms: 201
Official Description (provided by the hotel):
Spacious, well-appointed guest rooms surrounding a lush, 10-story atrium feature incredibly restful and luxurious Sweet Dreams beds, flat panel televisions, generous work surfaces, and complimentary high-speed internet access. Dine in-room, or enjoy freshly prepared American cuisine at our stylishly casual Houlihan's restaurant, serving lunch and dinner daily. In the Atrium, start your day right with a Doubletree Breakfast, and end it by unwinding with friends or colleagues over cocktails at the Lounge. Visit our 24-hour Pantry for your favorite late-night snack. Relax by our sparkling indoor-outdoor heated pool and indoor whirlpool. In addition, we have electric Vehicle (EV) charging stations for all types of electric vehicles with a universal charger from GE and a Tesla charger. ... more   less 
Reservation Options:
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Also Known As:
Springfield Doubletree

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