First of all, yes I live in Springfield, stop giving me the 3rd degree about why I want to rent a room. I drink, you have a bar and I enjoy your live music on the weekends. I have children, you have a pool. Every time I rent from this hotel I get treated like a drug dealer looking for a room to cook meth in. Please stop that.
I rented an event room for my wedding and 2 rooms for 2 nights. My brides father wanted to pay for the 2 rooms we reserved for the night before and after the wedding. He called the hotel and they took his credit card info and assured all was well. When we showed up to check in your front desk help would not let us into the rooms until photo id of the credit card holder was presented. He had to drive from another town just to show his id so that we could check in. Why wouldn't you tell him that when he called? Especially when this was a wedding event, you made my wife's already stressful day that much worse and the guy at the counter couldnt have cared less and then he had an attitude when my father in law showed up and was obviously upset about the situation. Your in the customer service buisness, it's your job to deal with upset people and keep a smile on your face while doing it, especially when it's your fault to begin with.
Other random issues,
we requested adjoining rooms due to having 3 minor children with us but still wanting some simi private time after the wedding. They couldn't accommodate this request due to the time it took getting the photo id of the card holder. This was a wedding event and we had to sleep in different rooms because we did not want our children left unattended in a seperate room.
If your going to rent a room for four people, please have four towels.
We rented for two days but our keys locked us out of our rooms on the morning of day two. Had to walk to the front desk and wait in line for 20 minutes to get them reset.
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- Also Known As:
- Lamplighter Inn & Suites North Hotel Springfield
- Lamplighter Inn And Suites North
- Lamplighter Inn Springfield
- Lamplighter Inn Suites Springfield
- Lamplighter Hotel Springfield
- Lamplighter Hotel North