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“Ok Hotel But Beware”

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Quality Inn - US65 & East Battlefield Rd.
Ranked #26 of 49 Hotels in Springfield
Certificate of Excellence
Ballwin, Missouri
1 review
“Ok Hotel But Beware”
Reviewed 30 September 2013

When we booked the room online we called the hotel and asked for a non smoking room and was told it would be no problem. The clerk took our name and confirmation number When we checked in we were told that there were no non smoking rooms available. I asked about the phone call we made to them but they had no record. They did provide us with a can of air freshener. We were told that we could switch rooms for our second night and a note was left for the shift the next day. We asked about switching rooms at breakfast the next morning and were again told no problem. They would call my cell when the room was ready as we were going to be out for the day. We never received a phone call. We returned to the hotel at about 5 pm and asked at the front desk if we were going to be moved and were told there were no rooms available for us to move to we were handed a bottle of air freshener and told to spray it in the air vents. We also told them the coffee pot was missing They handed us one. We then went to our room and found it was not made up for the day. I spoke with the maid who was cleaning the room next door and she first said that do not disturb sign was out all day and when I told her we did not even have one she said she was told we were checking out. She then told us it would be 2-3 hours before our room would be cleaned. Based on this experience I would not stay here again on my many trips to the area. There are better choices available at this rate with better service including right across the street.
In all fairness, besides the smell of the room and the incompetence of the staff the room was clean upon arrival and after housekeeping was there. The family did get a good nights rest even if it did smell like a hooka lounge.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_mo079, General Manager at Quality Inn - US65 & East Battlefield Rd., responded to this review, 24 October 2013
Dear Valued Guest:

I want to take the time to thank you for reviewing our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.I noticed on your reservation that you booked threw a 3rd party, which when it was sent to us, was for a smoking room. Unfortunately we were sold out of the room type you wanted to change to. I do apologize, and hope you will stay with us again in the future.

Thank you and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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146 reviews from our community

Traveller rating
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    36
    17
    6
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Fairfield Bay, Arkansas
Level 3 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 August 2013

First time at this motel, while traveling from Chicago to central AR; made reservation the night before, and found the motel offered excellent service, clean rooms with everything in place, complete breakfast, and extremely courteous staff. One item with which my wife was not pleased - outside entry to rooms, rather than inside hallways. Minor item; good value for the cost.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arthur B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_mo079, General Manager at Quality Inn - US65 & East Battlefield Rd., responded to this review, 24 October 2013
Dear Valued Guest:

I want to take the time to thank you for reviewing our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Thank you and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emporia, Kansas
Level 5 Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 26 August 2013

Made reservation through the Choice Hotel website for a Quality Inn. The marquee and color scheme indicated a Quality Inn but receipt and other items indicated Econo Lodge. Don't know which chain the motel wants to be. Felt it was maybe a little over priced; may feel this way since the final price was a little over what the reservation indicated the price would be. Told the difference was due to tax issues. Close to US Hwy 65, a mile or so south of I-44. The staff was nice.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Lt Col D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_mo079, General Manager at Quality Inn - US65 & East Battlefield Rd., responded to this review, 24 October 2013
Dear Valued Guest:

I want to take the time to thank you for reviewing our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.Sorry about the confusion on hotel brand, We are a Quality Inn.and have everything changed over now. We hope to see you again soon!

Thank you and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merriam, Kansas
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 August 2013

Room was rather small and bathroom was small but, room and beds were clean and beds were very comfortable. Mini fridge and microwave in our room was great. Iron and ironing board if needed. Scrambled eggs and sausage along with mini cinnamon rolls and instant oatmeal for breakfast the following morning. There is a gas station and grocery store within walking distance and a McDonald's right next door. Easy to find. West off I-65 on Battlefield Road, on the south side of the street. Great value for the money! Great staff!

Room Tip: Stay on the West side of the complex for easy access to McDonald's, etc.
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGnKC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_mo079, Manager at Quality Inn - US65 & East Battlefield Rd., responded to this review, 24 October 2013
Dear Valued Guest:

I want to take the time to thank you for reviewing our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Thank you and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stonewall, LA
1 review
Reviewed 29 May 2013

We were at Springfield for an event not far from the hotel. In the past I had had some questionable experiences with the Econo Lodge chain. I was greeted with helpful and cooperative staff at every turn. The room was excellent and the rates comperable. We travel with a group and can be a little overwhelming sometimes, but the staff took everything in stride and provided a homey atmosphere. Will stay at this facility again. Highly recommended.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gail G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Layne B, Front Office Manager at Quality Inn - US65 & East Battlefield Rd., responded to this review, 23 July 2013
Dear Valued Guest:

I want to take the time to thank you for reviewing our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Thank you and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Franklin, Tennessee
1 review
Reviewed 30 April 2013

I attended a Spyder Motorcycle event in Springfield.
The Econo Lodge South was very clean, the rate was reasonable and the staff was always helpful and smiling.
The parking was great for bikes and trailers.
For our large event it was helpful for other motels to have adjoining parking lots.
It made it convenient to interact with other bikers.
The breakfast was all carbs, lacking eggs and meat.
Would have liked a coffee pot in the room for my wake up cup.
There needs to be a light over the desk, to make read maps and menus, easier.
I have already booked my room for next years event!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank H8CNCR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Layne B, Front Office Manager at Quality Inn - US65 & East Battlefield Rd., responded to this review, 23 July 2013
Dear H8CNCR:

I wanted to take the time to thank you for reviewing our hotel. We greatly appreciate the feedback and I wanted to let you know that we have taken your concerns to heart and are working to ensure that we have a more diverse breakfast menu and that every room has a lighted desk.

Thanks so much for the review and I hope you have a wonderful day and we look forward to seeing you next year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carmel, Indiana
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 March 2013

A group of us recently needed rooms for two nights in Springfield to attend a family wedding. We choose the Econo Lodge largely because the location was convenient and the price was very reasonable. Some of the rooms have been recently updated with new carpet, mattress, paint and vanity. These are the rooms we had. Those updates gave them a pleasant, fresh feel. Overall the major things were fine. The bed was comfortable. The shower and toilet were separate from the vanity so two people could be in the process of getting ready at the same time. There's a microwave and refrigerator in the room. The front desk staff was very responsive to any we requests made. The breakfast was okay. The biscuits and gravy were actually pretty good. No hot tea was available. There were a few smaller issues. Most of us had some lights that were burned out, but remedied very quickly once brought to the hotel's attention. The drain plug in our sink didn't work so the basin couldn't be filled for my husband to shave. A heating unit in one of the rooms made a loud clunk when going on and off. The rooms were clean enough but the mirror and tv were a bit smeary from wiping. We had a room near the front of the hotel and could hear some traffic noise at night. The rooms are accessed from the outside rather than an interior hallway if that matters to you.

Room Tip: Ask for a room that has been updated.
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 68redbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Layne B, Front Office Manager at Quality Inn - US65 & East Battlefield Rd., responded to this review, 23 July 2013
Dear 68redbug:

I greatly appreciate you taking the time to review our hotel. We are constantly striving to improve our guest's experience and your comments mean a lot to us. We look forward to seeing you again the future.

Thanks so much and have a great day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn - US65 & East Battlefield Rd.

Property: Quality Inn - US65 & East Battlefield Rd.
Address: 3330 E Battlefield St, Springfield, MO 65804-4049
Phone Number:
Region: United States > Missouri > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#16 Family Hotel in Springfield
#16 Romantic Hotel in Springfield
#19 Business Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn - US65 & East Battlefield Rd. 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Quality Inn Springfield
Springfield Quality Inn

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