When we booked the room online we called the hotel and asked for a non smoking room and was told it would be no problem. The clerk took our name and confirmation number When we checked in we were told that there were no non smoking rooms available. I asked about the phone call we made to them but they had no record. They did provide us with a can of air freshener. We were told that we could switch rooms for our second night and a note was left for the shift the next day. We asked about switching rooms at breakfast the next morning and were again told no problem. They would call my cell when the room was ready as we were going to be out for the day. We never received a phone call. We returned to the hotel at about 5 pm and asked at the front desk if we were going to be moved and were told there were no rooms available for us to move to we were handed a bottle of air freshener and told to spray it in the air vents. We also told them the coffee pot was missing They handed us one. We then went to our room and found it was not made up for the day. I spoke with the maid who was cleaning the room next door and she first said that do not disturb sign was out all day and when I told her we did not even have one she said she was told we were checking out. She then told us it would be 2-3 hours before our room would be cleaned. Based on this experience I would not stay here again on my many trips to the area. There are better choices available at this rate with better service including right across the street.
In all fairness, besides the smell of the room and the incompetence of the staff the room was clean upon arrival and after housekeeping was there. The family did get a good nights rest even if it did smell like a hooka lounge.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Choice Hotels, Hotels.com, Ebookers, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Quality Inn - US65 & East Battlefield Rd. reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Inn Springfield
- Springfield Quality Inn