I called the day before for them to go ahead and run credit card to have rooms paid for in advance , i as told every thing was good. Drove to St Louis early next morning spent all day at Six Flags left the park at 9;30 p.m. Got to hotel and went to get our keys to the rooms, I was informed needed to swipe my credit card again, when swiped they tell me its denied, ( no reason for it to be denied) mind you this was supposed to be taken care of the day before, so my daughter in law had them use hers, got the keys to to the room and realized they didnt give me 2 rms just 1 so went back and the employee tells me that must swipe my daughter in laws card again, OK no problem right , nope her card was DENIED, this time, they swiped it several time with no luck, so my son happened to have one , so they used his card, it took . It took 3 hrs to get checked in ./ Rms were nice, beds were OK, Got up the next more, checked our credits cards accounts, They charged all 3 credit cards for the 2 rooms. , We were told by the manager apparently their new trainee checked us in. This was a humiliating experience to say the least will NEVER stay here again.
- Official Description (provided by the hotel):
- We welcome you to visit us at our St. Louis luxury lakefront hotel, which is minutes from Lambert Airport, Busch Stadium, Six Flags, the Gateway Arch, and Forest Park. Marriott St. Louis West offers on-site dining at the newly renovated Blue Fire Grill, a contemporary fitness center, outdoor hiking trails, indoor/outdoor pools, a sauna and whirlpool. All guestrooms feature plush bedding, marble bathrooms, a large desk, and Bath & Body Works amenities. Concierge-level guestrooms include exclusive access to the Concierge Lounge. ... more less
- Reservation Options:
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- Also Known As:
- St. Louis Marriott West Hotel Chesterfield
- Marriott Hotel Saint Louis
- Marriott Saint Louis
- Saint Louis Marriott