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“This one time was horrible! Unfortunately it stains the good experiences we've had here in the past!!” 1 of 5 bubbles
Review of Bugsy's on Main - CLOSED

Bugsy's on Main
Cuisines: American
Dining options: Dinner, Reservations, Seating
Restaurant details
Dining options: Dinner, Reservations, Seating
1 review
“This one time was horrible! Unfortunately it stains the good experiences we've had here in the past!!”
1 of 5 bubbles Reviewed 13 May 2012 via mobile

Went for mothers day brunch which we had reservations for 10! You would've thought they would have enough food since we needed reservations to be seated. It was a buffet in which there was hardly any food and the waitress Elizabeth was extremely rude and had a smart attitude with no shame about it! She was very matter of fact about them not having enough food and just said "there's nothing we can do about it, sorry you didn't enjoy it as much as you expected to" then she promptly let us know that "this is our last brunch ever, hope you enjoyed it!!" this treatment of customers is unacceptable and rude. I understand that everyone has things going on in their life but being in customer service, you have to leave those things at the door and focus on the customers needs. The customer is never an interruption of your business, they ARE your business.

    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank jonny005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

17 reviews from our community

Visitor rating
    9
    6
    1
    0
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Saint Louis, Missouri
Level Contributor
54 reviews
40 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Surprising charm in Franklin County”
5 of 5 bubbles Reviewed 2 February 2012

good food and excellent decor - very relaxing and comfortable. Surprising find in Union, MO. One of the nicest restaurants in Franklin County, MO

Helpful?
Thank Wingkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
36 reviews
27 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“AMAZING!!”
5 of 5 bubbles Reviewed 18 December 2011

We got the Packard (sample platter), and then we all, 6, got a different steak. Everything was delicious! Their steaks are so juicy and tender! I will definitely be going back there again!!

    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank Cbiggs5302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, mo
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Fun bar”
5 of 5 bubbles Reviewed 12 November 2011

Bar has specials almost every night. Friday is karaoke

    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Food
Helpful?
Thank Goodeater78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Missouri
Level Contributor
156 reviews
101 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
“Food & Atmosphere good stuff”
4 of 5 bubbles Reviewed 24 October 2011

Was there for dinner with a friend. I thought the food was good and the service was very attentive without going overboard. My one drawback would be I thought the lighting was too harsh. Overall an excellent meal.

  • Visited October 2011
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank happysmile165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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