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“Rude Rude R U D E !!!!!!!!!!!!!”

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Drury Inn & Suites St. Louis Southwest
Ranked #2 of 2 Hotels in Valley Park
Certificate of Excellence
Naperville, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Rude Rude R U D E !!!!!!!!!!!!!”
Reviewed 12 February 2014

This hotel was filled with very rude staff. I have stayed all over the world and have never had such a negative experience. We had a small gathering in our upgraded suite room with professional adults all over 40 years old. We were simply having normal conversations at which time the manager on staff told us that we need to all go to our room or we would be kicked out of the hotel. What was really funny is that when we checked in we were given a bag with a water bottle chips and EAR PLUGS because they were going to make LOUD construction noise at 8:00am. I was so upset that we paid for a larger room so we could enjoy company in the confines of our room only to be rudly treated. In this nasty economy I assure you that there are other hotel that would be willing to take our hard earned money without giving us attitude. Do yourself a favor don't stay at this hotel. As a final note, in my 47 years on this earth I have never written a review but due to the total lack of professionalism I feel it necessary to warn others. Take care and travel safe.

Room Tip: Go anywhere else. Much better values in the area.
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
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Helpful?
3 Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites St. Louis Southwest, responded to this review, 24 February 2014
Thank you for choosing Drury Hotels. We appreciate hearing from our guests and are sorry that the hotel was not up to your satisfaction. We want to ensure every guest has a great stay with us. We apologize for asking you to reduce the noise from your guest room out of respect for other guests. I am very sorry that you felt our team treated you in an unprofessional manner. Please know your feedback was shared with the team to improve our service as we move forward. Our top priority is to provide every guest with an enjoyable experience at our hotel.

Sincerely,
Brian H.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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385 reviews from our community

Traveller rating
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See reviews for
201
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 January 2014 via mobile

I want to say a huge Thank You to the Drury Inn in Valley Park, MO for providing me and my coworkers with rooms during the recent winter storm. I live about 32 miles away from work and with the roads as they have been the last two days, it would have taken me 2 hours each way to get home or back to work the next morning. Drury made it possible for us to be 5 minutes away from work, which helped us tremendously. Thank you again.

Stayed January 2014, travelled on business
Helpful?
Thank Jill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meridian, Idaho
Level 5 Contributor
69 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 14 October 2013

Watched this hotel being built and looked forward to a newer property than the Fenton location. Room decor has been updated. Happy hour bartender very personable and competent. Happy hour food selection not as good as Amarillo location the previous night. Food area has always had an odd flow and awkward set-up with limited seating as well. Disappointed at stained and dirty hallway carpeting. Use the stairs to avoid the slow elevators and carpeted stairways are cleaner than halls! Really detracts from overall impression! Ruby Tuesday and Bob Evans right next door. Getting out of the property during morning rush hour is difficult as traffic at the closest stoplight really backs up.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank gingerbear16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DruryHotels, General Manager at Drury Inn & Suites St. Louis Southwest, responded to this review, 24 October 2013
Dear Gingerbear 16,
Thank you very much for sharing your comments. I apologize for the appearance of the hallway carpets. My staff is working hard to have those cleaned up within the week. As for the food area we are starting renovations this week to expand the eating area and improve the flow of the food lines. We are also renovating all of our rooms and replacing the hallway carpets.

We would love to have you come back after the renovation has been completed at the end of January to see the new improvements! If there is anything I can do for you in the future please contact me at the hotel.

Sincerely,
Brian Handyside
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, OK
Level 5 Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 October 2013

We really enjoyed our stay at this property and will definitely stay here again. We were very warmly welcomed when we arrived. We were very impressed at how well the breakfast area was kept up and how friendly the staff was. The hotel was very full and the breakfast area was packed every morning. We were still able to find a seat each morning and all the hot foods were fresh. Our room was huge - we had a king deluxe. The beds are pillow top and very comfortable And the WIFI was the best we've ever had - very fast and free. The hotel is right on I-44 so you will hear some highway noise - it never bothered us, though. The rooms were very quite. Highly recommend this hotel!!

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MsSylviaM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati, Ohio
Level 3 Contributor
10 reviews
3 hotel reviews
Reviewed 30 September 2013

We really enjoyed our stay at this hotel, the rooms are clean and comfortable our room even had a recliner in it, They give back to their customers in several different ways, free parking, free wi-fi they serve 2 meals a day, pop corn, pop,coffee, also over 21 customers get a drink card when you arrive for 3 free beers, or mixed drinks,or wine during your stay at the evening Kickback. All this is included in the price of your room. The staff is very friendly and helpful. They have a very cool indoor/outdoor pool and the hot tub feels great. I would stay at this hotel again any time I am in the ST. Louis area.

Room Tip: Room 400 was very good
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank San622013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Hampshire
Level 5 Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 30 September 2013

I've been wanting to stay at a Drury Inn for some time but they are never in the areas where we are traveling. So I was so excited to be visiting St Louis this year and be staying at a Drury! I was not disappointed...we had a wonderful experience! All of the staff were so nice and helped in any way they could with suggestions on where to eat and sights to see. Our room was large with a very comfortable mattress and fantastic down pillows...great nights sleep every night. The breakfast buffet had many choices to satisfy all. The kickback was nice too with a soup and salad choice every night along with other offerings. We had a wonderful 6 night stay and can't wait for another opportunity to visit Drury. Many thanks to James, Andrew and Jonathan!

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank NHPatti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Syracuse, New York
Level 4 Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 September 2013 via mobile

We were warmly welcomed when we checked in and our room was very clean. One of the service ladies had been cleaning rooms and saw us in the lobby to tell us that she thinks she found our dig leash in the elevator and directed us to the office to retrieve it. The only slight concern is that when I went out about 8:00 or 8:30 at night, some of the workers staying in the hotel were stretched out on the sidewalk near the side door. I stayed long enough to make sure he was breathing. I think he was drunk. For a woman alone with the dogs, it was a bit intimidating to have a group of young men lounging around outside.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gale43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Drury Inn & Suites St. Louis Southwest

Property: Drury Inn & Suites St. Louis Southwest
Address: 5 Lambert Drury Dr, Valley Park, MO 63088-2038
Phone Number:
Region: United States > Missouri > Valley Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Valley Park
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Drury Inn & Suites St. Louis Southwest 3*
Number of rooms: 172
Official Description (provided by the hotel):
Drury Inn & Suites St. Louis Southwest is located in St. Louis County suburb Valley Park. At the junction of I-44 and Highway 141, it's an easy drive to downtown St. Louis and West County attractions and businesses. Relax in our clean, comfortable rooms and enjoy free hot breakfast and free hot food and cold beverages at our evening 5:30 Kickback(R). ... more   less 
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Also Known As:
Drury Inn And Suites St. Louis-Southwest
Drury Inn & Suites St. Louis-Southwest Hotel Valley Park
Drury Inn Saint Louis
Drury Inn St Louis Southwest
Drury Saint Louis

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