The staff were all lovely, friendly and very helpful and breakfast was substantial and freshly cooked. The restaurant area was cosy and looked well maintained. There were phones in the room and we were offered an iron - but only after my husband had gone hunting for an iroing board. There was free wi-fi in all the rooms, which certainly worked ok for us but that would be the extent of my positive comments.
This hotel has the potential to be a really nice place to stay but is let down by a number of issues:
The Staircarpet leading up to the rooms on the first floor was threadbare on the edges of the treads and there was a general air of lack of care in the areas leading to the upstairs bedrooms visible in chipped paint and marked woodwork.
We stayed in room 49 on Saturday night and the beds left much to be desired. The bed I was sleeping in nearest the windows had the springs all sticking up through the mattress when you lay on it. There were no mattress covers on either of the beds - just the sheets and unlike the picture of a twin room on the hotels website, there were no bed covers, just the duvet. Pillows were very flat and hard. In fact we had a double room which had been split into a twin and the headboard was glued to the wall so we had no headboard supporting either of our beds. Since we booked well before our friends, one of whom at least had refurbished room, I don't understand why our room was so rubbish
There were other people we knew also staying in the hotel on Saturday night and one of them had what she thought was a recently refurbished room, which she said was nice. The wallpaper in our room was both marked and peeling off the wall, the bedside light wasn't working when we arrived (although the very nice receptionist went to a deal of effort to find a replacement which worked)and we had to take the shower head to bits and rescrew it, in order to get it to work, because one of the ring seals was broken and when we first turned it on it wasn't spraying, just coming out of the shower as if it was a tap! The toiletries it says it supplies consisted of two very small pieces of hand soap and there were no mugs for teeth cleaning purposes in the bathroom. Neither was there a non-slip mat for the shower/bath.
On the Sunday morning at 7.30 am the Fire Alarm went off 3 times. We were told that the sensors in the bedrooms are very sensitive and that someone was having a very hot shower with the bathroom door open, which is why the alarm went off. One of the guests said it was his partner that was having the shower. IF that was the true reason for the alarm going off, then there should have been notices on ALL the bathroom doors advsing guests to close the bathroom door when showering/ running a bath in case of setting off the alarms
The sign outside the hotel says it has an AA 3* rating - but I can't find them on the AA page and the certificate inside the hotel is dated 2010.
Last, but not least, although it didn't affect us in our room, our friends elsewhere in the Hotel were awakened at 6.30 am by hotel staff knocking loudly on the door of the room next to them announcing it was a wake up call. They then came back 10 minutes later to knock again. A Hotel wake up call isn't supposed to wake everyone else in the vicinity up too
I guess you get what you pay for and this is definitely a budget hotel - but for future stays I would prefer to spend a bit more and get a bit more comfort. Very unlikely to stay here again
- Official Description (provided by the hotel):
- The Adamson Hotel, based in Crossford, Fife is a family run hotel, which was fully refurbished to a high standard and re-launched in May 2016. We place a big emphasis on the importance of customer satisfaction and strive to offer the best possible experience to our guests whilst still keeping our prices very competitive. Our guests can expect comfortable and modern, light, bright rooms, with en-suite bathrooms and flat screen TVs. Our team of staff are all trained to the highest standard and enjoy offering our guests great customer service. With our all new restaurant and bar on site you are sure to find everything you need for a relaxing and enjoyable stay in Fife. We have excellent transport links to Edinburgh and through out Fife, with the convenience of a bus stop right outside our front door so what ever the purpose of your visit you have it all at the Adamson Hotel. ... more less
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