I am writing about the staff at the check in desk at the Huntley Lodge. Our group was staying at a Condo, but we were required to check in at the Huntley. When I first made the reservation for the Condo, I spoke to a young man who acted like he could not wait to get off the phone, and was not at all helpful about my questions.
I called a second time at a later date for some more questions, and spoke to a woman who was more pleasant. I asked if it was possible to get an early check in. She asked how early and since I assumed the regular check in time was 3:00 PM I asked for a noon check in. She told me no problem and she would put us down for a check in at noon.
We arrived at 1:00 PM and when I tried to check in, I was told by the staff that the Condo wasn't ready. The girl at the desk told me that we could park in the 20 minute visitor parking while we waited, and she would call my cell phone to let me know it was ready. By 3:30 still no call so I went back to the desk. A young man helped me, and told me that the Condo was not yet ready. I told him that we had requested an early check in, to which he said that check in time is 5:00 PM. I then asked why no one mentioned that to me at the time I requested early check in. No response. He again said he would call us.
At 4:30 still no call so I decided to just go back and wait at the desk. A completely different group of people were at the desk so obviously there had been a shift change. When I asked again if our Condo was ready, the young man checked and said yes it was ready. (I am guessing that it had been ready but the previous people did not want to take the time to check us in)
Once we got to the Condo, it wasn't very clean, and the bedspreads were all messed which gave the appearance that the cleaning people hadn't even changed the sheets. Then to add insult to injury, once we got home from our vacation, I opened my charge bill and the check in desk had charged me for the stay three times, thus tripling my credit card bill. It is unfortunate that the owners of the condominiums have to let the Huntley manage their rentals, because they do a bad job and the owners are not getting their money's worth.
I'm not sure why people who are put in customer service jobs are not taught how to give good customer service. I won't do business with them again... I'll be searching elsewhere for a rental in the future.
- Official Description (provided by the hotel):
- Conveniently located in the heart of Big Sky's Mountain Village, this three-story hotel was part of the late NBC News broadcaster Chet Huntley's original vision for Big Sky Resort. It is as tasteful as it is convenient: the Explorer Lift is just out the back door. Under the same roof are concierge, dining, shopping, ski storage, meeting rooms, and spa. The Huntley Lodge features Boyne Beds and flat panel televisions. ... more less
- Reservation Options:
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- Also Known As:
- Huntley Hotel Big Sky
- Huntley Lodge Big Sky, Montana