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“Convenient, Homey and Excellent Breakfast”

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Hampton Inn & Suites Billings West I-90
Ranked #9 of 51 Hotels in Billings
Certificate of Excellence
Reviewed 17 February 2014

Having stayed in many a Hampton Inn & Suites across America, you know that the experience can be a little inconsistent. This is by far one of the best ones we have stayed at, bar none. The Front Desk Staff (Devin and Chris) as well as the breakfast lady were exceptional. We have found that the breakfast offering and quality is substantially different from hotel to hotel. In this location, the breakfast was excellent, clean and a lot of attention to detail goes into their morning service.

Definitely worth staying outside of the City Center to stay at this hotel!

If one thing could be improved it would be the daily cleaning service of the room and ensuring that the floor is vacuumed. Don't take this the wrong way, the room was definitely very clean!

  • Stayed: February 2014, travelled on business
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Thank Jen J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsInnSuites, Director of Sales at Hampton Inn & Suites Billings West I-90, responded to this reviewResponded 18 February 2014

Thank you for taking the time to let us know how satisfied you were with your stay with us. It is great to hear that Devin, Chris and our breakfast attendant were very helpful and the quality of our breakfast was very good. We truly appreciate your comments and are looking forward to your next visit.

Danielle Rossow
Director of Sales

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Reviews (526)
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387 - 393 of 526 reviews

Reviewed 9 February 2014

We have stayed at this hotel several times. We stay in hotels quite a bit because of our kids being in sports where we have to travel. This hotel ALWAYS provides the fastest check-in of anywhere we stay. The rooms are super clean and very quiet.

  • Stayed: February 2014, travelled with family
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Review collected in partnership with Hampton
Thank Meleea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsInnSuites, Director of Sales at Hampton Inn & Suites Billings West I-90, responded to this reviewResponded 10 February 2014

We appreciate you taking the time to fill out a review of your stay. We are so glad to hear that you enjoy our hotel and that check-in is always quick and efficient. We love having your team here and are looking forward to your next stay.

Danielle Rossow
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2014

I live in a hotel, pretty much, every week of the year. I've stayed at hotels that are not personal and just don't care about their guests. This Hampton Inn is the best hotel I stay at, on a monthly basis. For me, the staff makes a difference whether or not I stay there and the staff at this hotel are outstanding. They truly care about their guests and will bend over backwards to take care of them. When I stay here, it feels like family. On top of that, their rooms are clean, their gym and pool area are clean and working, and every so often they have Manager Appreciation Night with free food and drinks. One Manager Appreciation Night one of their staff members made the best stuffed mushrooms I've ever had. The location of the hotel is great too. It is right off I-90, close to any shopping that you may need to get done and close to a lot of great restaurants. Their wifi is also reliable and fast. Great place to stay and I'd recommend it to anyone needing a place to stay.

Room Tip: If you need a fridge, make sure to ask for a room with one.
See more room tips
  • Stayed: January 2014, travelled on business
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Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsInnSuites, Director of Sales at Hampton Inn & Suites Billings West I-90, responded to this reviewResponded 30 January 2014

If we could hug you we would! Thank you so much for the very detailed, awesome review of our property. When we see your name in our arrivals list, our entire staff gets excited that you are coming for a visit!

You are like family to us and can't wait to see you again.

Danielle Rossow
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

I've traveled all over the country and have stayed at many HI&S over the years, but this is by far the best of the best. First of all, the way the place is set up and designed really makes you feel warm and at home. And the friendly staff just helps to cultivate that feeling by making everyone feel like a valued guest. They even put up with my high maitenence personality and made sure i got the exact room i wanted away from elevators, ice machines and on a upper floor on the west side of the building. And they did it with a smile. The rooms are spotless; the complimentary breakfast is delicious; the pool and fitness center are top notch. Everything about this hotel is just done right. I can't compliment them enough!

  • Stayed: January 2014, travelled solo
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Thank Deva N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsInnSuites, Director of Sales at Hampton Inn & Suites Billings West I-90, responded to this reviewResponded 28 January 2014

We cannot thank you enough for the awesome review. You have truly made our day! We are so glad to hear that the accommodations and service was to your liking, as complete satisfaction is our goal.

We are looking forward to your next visit.

Thanks,

Danielle Rossow
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

From the moment you step into the lobby all the way to the check out everybody at the hotel tries to make it a great experience. Rooms are extremely clean and beds are just awesome! It is a great place to stay during a business trip to Montana. (our entire crew stays here as well, no better place to rest and refresh after a hard day of work!)

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Hampton
Thank Lucas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsInnSuites, Director of Sales at Hampton Inn & Suites Billings West I-90, responded to this reviewResponded 27 January 2014

You have truly made our day with such an awesome review of our property. We absolutely love having you as our guest and you are definitely part of the family around here.

Thanks again. We are looking forward to your next visit.

Danielle Rossow
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

We stay here often and love the setup of the rooms. They have always been clean and the staff is always so friendly. The breakfast is awesome! If anyone complains about their breakfast, they ought to be spanked! There is such a variety that anyone's special dietary needs can be met. This Hampton, in particular, has raised the bar so high that anywhere else just doesn't cut it!!!

  • Stayed: November 2013, travelled with family
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Thank Lori K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsInnSuites, Director of Sales at Hampton Inn & Suites Billings West I-90, responded to this reviewResponded 27 January 2014

We cannot thank you enough for taking the time to let us know how much you enjoy staying with us. You truly have made our day. We love to hear that our breakfast is top-notch and that you love the set-up of the rooms.

We are looking forward to your next visit.

Danielle Rossow
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

Very nice property! They helped us get a room that would work for the weekend after another property messed up our reservation and would do nothing about it. Great Staff, comfortable beds, and nice work area in the room!

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Hampton
Thank hrsnrnd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BillingsInnSuites, Director of Sales at Hampton Inn & Suites Billings West I-90, responded to this reviewResponded 27 January 2014

Thank you for taking the time to fill out such a wonderful review. We are so glad to hear that we were able to accommodate you after that situation. We are also glad to hear that you enjoyed our breakfast, we appreciate you letting us know and we look forward to your next visit.

Danielle Rossow
Director of Sales

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Billings West I-90

Address: 3550 Ember Ln, Billings, MT 59102-6738
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Billings
#4 Family Hotel in Billings
#4 Romantic Hotel in Billings
Price Range: £89 - £110 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Billings West I-90 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
The spacious Hampton Inn & Suites Billings West I-90 hotel in Montana is near ZooMontana, Rimrock Mall, Rocky Mountain College and Billings Studio Theater. Our guests enjoy free airport shuttle service, free breakfast, free WiFi in every room, and free parking. Other amenities include: access to our 24-hour fitness facility, indoor pool and whirlpool spa, business center, on-site convenience store, and conference or meeting room options. ... more   less 
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Also Known As:
Hampton Inn & Suites Billings West i-90 Hotel Billings
Hampton Inn And Suites Billings West i-90
Hampton Inn & Suites Billings West I-90 Montana

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