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Hampton Inn by Hilton Billings
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Reviews (411)
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All reviewsfront deskroom was cleaneasy accessbusiness centerfitness centerthe breakfast areagreat place to staypool and hot tubstaff was very friendlygreat roomcookiesinterstatecleanlinessaccommodationsmtlodgingdowntown
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368 - 373 of 411 reviews
Reviewed 26 October 2012

I had a good experience with my stay. The room was clean and nice. The staff were frindly and helpful. The breakfast was good as well. This is a good hotel for business travelers. I would stay here again.

  • Stayed: October 2012, travelled on business
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Thank R R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2012

We stayed at this hotel in the past, and returned because of good experiences...albeit from years ago. It will be our last stay at this hotel...the first thing we did after checking into our room was to find another hotel for our next night's stay in Billings...opting for the much better Hilton Garden Inn. This hotel's entrance/foyer is outdated and not up to the standards we experienced at other Hilton chain hotels we stayed at on this trip. Reception staff member was less than professional. Room was dated...dark...with poor lighting. Mattresses, pillows and linen, at least in our room, were in need of replacement. A complete renovation of this hotel is needed...otherwise I can not image this hotel maintaining a Hampton Inns accreditation. We decided to 'pass' on their breakfast offerings.

  • Stayed: September 2012, travelled as a couple
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1  Thank Doug B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele_sanchez, General Manager at Hampton Inn by Hilton Billings, responded to this reviewResponded 15 October 2012

Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your feedback and are very sorry for the condition of your guest room and our property. We will take your comments under consideration as we work to improve our guest experience from appearance to service. We hope you will come visit us in the future.

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Reviewed 7 October 2012 via mobile

Below is a picture of my son who is asleep on the floor hallway with two police officers at the Hampton Inn in Billings, MT. After both of my kids (ages 15 months and 3 years)fell asleep Hampton Inn forced us to leave their hotel without a refund! We were profiled for having children. Allegedly, there were noise complaints due to the baby crying. The baby did cry for 5-10 minutes prior to falling asleep as that's what baby's do sometimes. These two police officers escorted us out of the hotel and by this time it was after 12pm. We were displaced and did not find another room until after 1am. When trying to have a reasonable conversation with the management (of Hampton Inn) as to why we have been removed they told us "we should have stayed at super 8 as they tolerate more noise" and offered no further explanation. How do we expect the next generation to treat others with respect and dignity when they are treated like this?

  • Stayed: October 2012
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3  Thank Sprice1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
michele_sanchez, General Manager at Hampton Inn by Hilton Billings, responded to this reviewResponded 11 October 2012

Dear Sprice1234,

Thank you for your review. I understand we have since resolved this issue both with you, your family, and our staff involved. We hope you enjoy the two 7 night stays at any Hilton Property and are able to build some more pleasant memories for you and your family.

Please know that we do welcome guests of all ages and we know the challenges that come with traveling with small children. Our first priority is the comfort and safety of our guests, and we work hard to ensure a pleasant experience for everyone. We apologize that this was not the case and have taken corrective measures to ensure this does not happen again.

Thank you for your review and the opportunity to make things right. Any questions or concerns regarding this review please contact me at bilmt_hampton@hilton.com .

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Reviewed 3 October 2012

Clean, new, and very nice staff. Easy interstate access, convenient amenities nearby. EXCELLENT breakfast, good selection with slightly different choices each day.
One heads up, ABET MINOR, we would ask for an EVEN # room on our next stay, and we will stay there again. Our room was a odd # (west side) and the road to the interstate is on that side. We stayed Fri. and Sat., there was a fair amount of truck traffic Fri., being one to sleep with the window open it was noticeable. Sat. night was significantly quieter and barely noticeable. Also minor the parking lot lighting seems closer to the building, had to adjust the window shade to allow air but still block the light. Overall an excellent choice.

Room Tip: Odd #, east side facing the gas station.
  • Stayed: September 2012, travelled with family
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Thank whitewolf505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2012

If you're driving through for a few days and have transport, this place is as good as any place. Clean, comfortable, nice staff etc. All the things you can expect from a Hampton.

Yes I would stay here gain. There is a DQ and McDonalds within an acceptable walking distance.

  • Stayed: September 2012, travelled on business
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Thank pxtaylor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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