I have stayed at dozens of Hampton inns across the us and I can confidently state that this place is the bottom if the barrel. More like a motel 2 than a Hilton associated property. First off the hotel front end lobby etc is undergoing renos hence no direct access from the front. This I understand! Walking into check in I find a table in the corridor with two young staff who would clearly rather be somewhere else. I finally checked in and away to the room I go. Room was small, bed was ok, pillows were of motel 2 quality. Or perhaps a shelter! Pathetic for a HI. Being late being tired and having mr and mrs I don't give a hoot working the front desk......er..... Side table..... We were tired and simply accepted them. Morning comes and we race down looking forward to the HI famous breakfast! I have never been more Diassapointed. The temporary breakfast room was very much lacking. The waffle mix refused to come out of the container thus we found some kind of scoop shovel to fill the little cups. Got that done with a major mess and we moved on. The entree was something to behold.... Some kind of scrambled egg, pepper , onion concoction that few people touched. For a topper at 9:59 and 45 seconds (the breakfast shuts down at 10) two staff flew in like rambo and arnold and had the 'breakfast taken away by 10:02. Efficiency? Getting the leftovers for the next day? Saving guests from the egg concoction ? Your guess is as good as mine. Regardless if u came in at 10. U left hungry. No customer service in this case. Lastly I paid the regular aaa rate on this room and felt like I was fleeced! This is a 49:99 a night hotel. Shame on the hilton company for having such a mongrel amongst its many many fine properties. Hampton inn billings. South gate. Dont do it. I won't ever again.
- Official Description (provided by the hotel):
- The Hampton Inn Billings hotel in located in Billings, MT close to the Rimrock Mall and Moss Mansion. Free breakfast is served in our hotel lobby every morning. Enjoy free WiFi, free airport shuttle, an indoor heated pool, fitness room, 24-hour business center, free parking, a microwave/refrigerator in every room and more than 2,700 sq. ft. of meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Billings Hotel Billings
- Billings Hampton Inn
- Hampton Inn By Hilton Billings Montana