Let's start the moment we arrive. We reserved the room from the hotel's website and the confirmation clearly stated "Deluxe 2 full beds, non-smoking, micro-fridge. Well the clerk tells us only a smoking room is available and that just because we did the reservation on Red Roof Inn website it does not guarantee the type of room you will get. Well, all hotels were filled up so we kept the room. What a mistake. No micro-fridge. Though the room did not smell too bad the hallway smelled like 10 year old cigarette smoke. YUK. When ready for bed we pulled back the sheets my kids noticed the pillowcases looked dirty and smelled smoky. So I call the front desk and after 20 rings and no response I went downstairs to get clean pillowcases. Get to the front desk and not a soul in the building. Guess where the two clerks were? Outside, at the front, smoking. One finally notices me and gets clean pillowcases. Then the A/C would cut off but would not turn back on so when it got so hot that it would wake me I would have to turn it OFF and then ON for it to start cooling again. Had to do that all night long. Least to say I didn't get much sleep. And the lights filtering through the windows. My husband finally around 2am got all the bath towels and tried stuffing them on the top of the curtain rod to block out some of the light. We hated the room. When I got home I immediately e-mailed the vice-president of operations, never received an apology or even an acknowledgement of receiving my concerns with his employees. I also went to Red Roof Inn website and did a complaint. We received an apology letter and a voucher for a one night stay at any Red Roof Inn. Wheee.... a night at a Red Roof Inn!!!! NOT.
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- Also Known As:
- Red Roof Inn Billings North Hotel Billings
- Motel 6 Billings North Montana