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“Owner needs to lighten up!”
Review of Western Inn Motel

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Western Inn Motel
Ranked #47 of 51 Hotels in Billings
Havre, Montana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Owner needs to lighten up!”
Reviewed 11 August 2013

This hotel was okay, rooms need updating and carpets should be cleaned or replaced. Bed was fantastic! Gentleman that owns this establishment is curt and rude. The woman ( I assumed Mr. Personalities wife) is a doll. Housekeeping staff was very accommodating and kind. Non smoking room had cigarette burns in the carpet under the edge of the bed. The little balconies were great. Checking in is a nightmare, between phone calls and the "contract" we had to sign...fines for everything! If this is a 1-2 night stay, it is fine. I would not book this long term and groups, well he is charging you an extra fee if you book more than 3 rooms! Doesn't sound like good business to me...

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Love2Go421
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, 14 August 2013
Dear Guest,
Thank you for your review. We are glad you enjoyed our comfy beds, great hospitality, and private balconies. Certain aspects of the hotel are still being remodeled, but they are in progress. Also, concerning the "contract" you had to fill in is just our guest registration, which is made by the company's attorney and is just for precautionary reasons due to previous unruly customers. Secondly, the group fee is not always mandatory, and does not concern your attention. We highly appreciate your review! "Your Home Away From Home!"
Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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173 reviews from our community

Traveller rating
    46
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    23
    19
    46
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15
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Burnsville
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 August 2013

The guy at the desk was rude and abusive. My firend and I, ( both 68 year old grandfathers), were told we were going to jail because my friend wanted to pay cash. I had reserved the rooms a couple weeks before with my AX card. My friend was told to get off the property and when I arrived and asked for a written cancellation, he called the cops. Three squad cars pulled up and I explained what had happened and showed him my confirmation # and the police were very satisfied with that explanation. BE AWARE, go somewhere else!!

  • Stayed July 2013, travelled with friends
    • Service
Helpful?
5 Thank DonaldCbenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, 14 August 2013
Dear Guest,
Thank you fro this review, but we know you have our hotel confused with Bourbon Street which is three blocks away. Thanks anyway! "Your Home Away From Home!"
Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Billings hotels

Orlando, Florida
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 29 July 2013

We only stayed at the Western Inn for one night, and it was fine, but we would not have been comfortable with a longer stay. The hotel is in the same building as what appeared to be apartments, although those were outside and the hotel part was inside where you needed a key to access the rooms. The room itself was fine, although we did need to ask for more pillows. The bathroom was clean, with the exception of several hairs on and about the sink. The shower looked to be pretty moldy, but on further inspection, it just turned out to be a messy grout job.
The front desk staff was very nice, suggesting places to eat nearby. All in all, ok for not-so-picky people like us, but not for everyone.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, 31 July 2013
Dear Guest,
Thank you for your review! We are glad you enjoyed your stay at Western Inn Billings and the customer service as well. However, Western Inn is not and never was an apartment building. There are apartments around the hotel, but that is definitely normal due to Western Inn's location in the downtown area. Thanks again for your review, we hope you visit again! "Your Home Away From Home!"
Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Council Bluffs, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2013

This is a small but very nice and clean hotel. The beds are comfy, the rooms are clean, the cable is amazing, balcony rooms have an awesome view, and the breakfast is convenient. I stop by this hotel whenever I am in Billings and the staff and owners are just like family. I would recommend this hotel for people who are looking for an affordable place to stay, a clean room, free shuttle service, and breakfast that is fast and very good.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sahara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 22 July 2013

On check in the owner was chippy and directive and not helpful.
The place is old and looks good from far but I found it to be far from good.

The only positive thing was that it was in walking distance to restaurants and pubs.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank joebloggins13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Widnes, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 July 2013 via mobile

I had recieved some negative reviews about staying here. Nothing about the hotel but about the area. I was only there for 1 night and it was fine. Receptionist was friendly, room was clean and thebd was comfy. Only thing is the bathroom was a little dated but it was clean and everything worked.
They do offer a shuttle service to the airport hut as my pick up was very early am i had to pay an extra fee. But i was picked up on time.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CowgirlCaroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
westerninnbillings, Guest Relations Manager at Western Inn Motel, responded to this review, 21 July 2013
Dear Guest,
We thank you for taking time out of your day to write this review. Also we thank you for your positive feedback and hope to see you again.
Thanks,
Western Inn Billings
Your Home Away From Home
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Duncan
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 17 July 2013 via mobile

The person at the desk whom I believe is the owner, was both verbally and physically abusive to me. He obviously has no respect for women. The room was scary and smelled aweful. This experience ruined our visit to billings Montana. We will never return. We drove another hour and a half to another town. Do not stay at this hotel. ...ever!!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Duncan1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Western Inn Motel

Property: Western Inn Motel
Address: 3311 2nd Ave N, Billings, MT 59101-2006
Phone Number:
Region: United States > Montana > Billings
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #47 of 51 Hotels in Billings
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Western Inn Motel 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
ATTENTION: WE ARE CURRENTLY CLOSED FOR REMODELING. WE WILL UPDATE THIS DESCRIPTION WHEN ALL RENOVATIONS ARE DONE. Sorry for any inconveniences. ... more   less 
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Also Known As:
Western Inn Motel Billings, Montana

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