We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“EH, It's a hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Country Inn & Suites By Carlson, Billings, MT
Ranked #18 of 51 Hotels in Billings
Certificate of Excellence
Reviewed 23 August 2014

The hotel itself is nice, but our experience wasn't the greatest. We had a whirlpool suite, so I figured we would be put on the top floor and towards an end so it would be quiet, as I would expect after paying the extra money for a whirlpool suite, but our room was literally right next to the lobby and housekeeping rooms. There was a light bulb burned out, the whirlpool cover was falling off, and there was stuff on the floor looking as if it hadn't been vacuumed. Made me think twice about walking barefoot. It is a shame because it is such a nice looking hotel from the outside. The staff is pretty good. The check in gal and the breakfast attendant where awesome but the housekeeping gal actually asked us on the way to breakfast when we where going to check out. It was about 8:00 in the morning and check out wasn't until noon, but we were supposed to be leaving already? That's what probably disappointed me the most. Hotel could definitely be awesome if some changes where made/

Room Tip: Ask for a room as far away from the lobby as possible.
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Billings, MT, responded to this reviewResponded 27 August 2014

Thank you for reaching out and writing your review. We are sorry you were not satisfied with your recent stay. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your feedback and we hope for another chance in the future to exceed your expectations!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (595)
Traveller rating
Traveller type
Time of year
Language

316 - 322 of 595 reviews

Reviewed 23 August 2014

I have never had a bad experience staying at a Country Inn and Suites. It is always my first choice of a place to stay if one is available. Fresh cookies and a great hot breakfast are two of the reasons I like this motel chain.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Rodman K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2014

I recently stayed here overnight on business. I have to say that as I get older the less I enjoy staying in hotels. But this place was an exception. The staff was so friendly and the hotel itself looks more like a guest lodge than a hotel chain. The lobby is spacious and friendly with home touches like book shelves and comfortable chairs.The rooms are big and roomy with comfortable king size beds, new television, microwave and refrigerator. The bathroom was spotless, and the soap, shampoo, conditioner and moisturizer were all well-known quality brands.
The breakfast buffet is bonkers, the biggest best I've ever seen. All items are made fresh, and they even have a waffle iron for fresh-made waffles.
The staff though is the hotel's best feature. The desk clerks, and housekeeping staff were very friendly and would do anything in their power to make sure my stay was a pleasant one.
It is very convenient to the airport, interstate, Metra Park, and downtown...
I would recommend the Country Inn and Suites Billings to any traveler interested in a relaxing night away from home. I myself will stay there any time I am passing through Billings either on business or for pleasure.

Room Tip: Rooms on the third floor are quietest. And rooms at the backside of the hotel are quieter than ones...
See more room tips
  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank RudyT123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBillingsMT, General Manager at Country Inn & Suites By Carlson, Billings, MT, responded to this reviewResponded 17 August 2014

Thank you so much for writing a GREAT review. Now days people only want to discuss the negative its so delightful that you took the time to write about your positive experience. We don't always get it right but we do try! Thank you again. Michelle Breitwiser, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2014

Front end staff was terrfible to deal with, The bathroom vent was caked with dust, the head board had not been dusted in some time and the phone did not work. For the price we paid and the way we were treated - I would not recommend this hotel no would I stay here in the future

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank Beverly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBillingsMT, General Manager at Country Inn & Suites By Carlson, Billings, MT, responded to this reviewResponded 17 August 2014

Thank you for writing a review. I'm sorry you were anything other than delighted with your stay. Please contact me at 406-245-9995 Michelle Breitwiser, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014

I paid the extra money for a whirlpool jacuzzi room so my kids could enjoy that. I just couldn't let them use after even after I tried to clean it myself. (Lots of hair in it and also dirt smudges.) Sitting at the table, I could see multiple items (hair rollers, a crown, a bar of soap) on the ground behind the tv. There was a half empty bottle of water in the fridge. Really made me wonder if the sheets were going to be fresh at all. Very disappointing.......... :(

  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Renee C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBillingsMT, General Manager at Country Inn & Suites By Carlson, Billings, MT, responded to this reviewResponded 19 August 2014

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
Michelle Breitwiser, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

this is a very average hotel and it is not the greatest location, there are better hotels in Billings with better locations, picked hotel based on other reviews and were disappointed, rooms were not cleaned very well. carpets stained, vanity looked like it was very old, hotel was very noisy, enough that we finally asked for a room change, best attribute was the breakfast and it was close to the airport

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson
Thank George R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CISBillingsMT, General Manager at Country Inn & Suites By Carlson, Billings, MT, responded to this reviewResponded 17 August 2014

Thank you for your review. We hope to exceed your expectations for your next stay. Please feel free to call me to discuss your last stay Michelle Breitwiser, GM 406-245-9995

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

I recently stayed here for 1 night while traveling thru Billings. The hotel was very clean and staff very welcoming. Be arrived late but were checked right in. The room was clean and bed very comfortable. The room was big and we had plenty of room. Breakfast was OK but nothing great. The breakfast attendant was a little overwhelmed as it was very busy. Food was not as hot as it should have been. Said someone earlier had not lit the burners. She was working very hard to keep everything going smooth. Overall a good nights stay. Would recommend staying here whether business or pleasure.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank bsan3456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Billings hotels
0.1 mi away
Boothill Inn & Suites
Boothill Inn & Suites
#2 of 51 in Billings
608 reviews
6 mi away
Hilton Garden Inn Billings
7.8 mi away
Homewood Suites by Hilton Billings, MT
Show Prices
Show Prices
Show Prices
1.9 mi away
Doubletree by Hilton Hotel Billings
6.6 mi away
Lexington Inn & Suites Billings
7.9 mi away
Hampton Inn & Suites Billings West I-90
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites By Carlson, Billings, MT? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites By Carlson, Billings, MT

Address: 231 Main St, Billings, MT 59105-3231
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Billings
#11 Family Hotel in Billings
#15 Business Hotel in Billings
Price Range: £82 - £105 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Billings, MT 3*
Number of rooms: 67
Official Description (provided by the hotel):
Located near I-90, just 10 minutes from Billings Logan International Airport (BIL), the Country Inn & Suites By Carlson®, Billings, MT is ideally positioned for exploring Montana. Less than one mile from MetraPark, our location makes it easy for you to attend concerts and trade shows. Be sure to view the impressive Northern Plains art at the Yellowstone Art Museum and learn about the area’s rich culture at the Western Heritage Center, both about three miles away. Traveling to Yellowstone National Park? The park’s headquarters is a three-hour drive from our property. After a day of exploration, head back to the Country Inn & Suites to unwind with a novel from the Read It & Return Lending LibrarySM, or enjoy a soak in the whirlpool tub. Additional amenities and services include: Complimentary, Hot Be Our Guest Breakfast, Free High-Speed Internet Access, Indoor Swimming Pool, and Free On-Site Parking. Our hotel rooms and suites are equipped with comfortable beds and blackout drapes to help you sleep well. Before you head out for the day, plan the day’s schedule using free Internet while you sip a fresh cup of coffee. Standard room highlights include: Free High-Speed Internet Access, 32"" Flat-Screen TV, Microwave and Refrigerator, and Coffeemaker with Complimentary Coffee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, getaroom.com, Hotels.com, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L. and Cancelon so you can book your Country Inn & Suites By Carlson, Billings, MT reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn And Suites By Carlson _ Billings
Country Inn & Suites By Carlson _ Billings Hotel Billings
Country Inn Billings
Billings Country Inn
Country Inn & Suites By Carlson, Billings, MT Montana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing