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“Used to be a awesome place, I guess it kinda still is.....”

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Best Western Plus Kelly Inn & Suites
Ranked #3 of 51 Hotels in Billings
Certificate of Excellence
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Used to be a awesome place, I guess it kinda still is.....”
3 of 5 bubbles Reviewed 15 July 2012 via mobile

I am torn on this one because we come here for 10-14 days in July each summer to visit my husband staying here on business. Last year was the best experience from our housekeeper Teri. She was the best & and tended to our every need (plus more). The only complaint last year was the pool- the clorine was so strong it bleached all 3 kids swimming suites and my son was up to 1 am screaming from the irritation in his eyes. The front desk got very defensive when I mentioned it.

This year we are in love with the front desk staff. The pool is in need of major repairs and updated pool equipment. The pool chemicals seem to be under control now. The breakfast has less options- kids were bummed with no waffles or pancakes. The housekeeping has gone way down hill. All we get from our housekeeper is stalked toilet paper, made beds and fresh towels. She doesn't clean, leaves garbage on bathroom floor, no vacuuming, no straightening or stalking of other basics. Seems like they do the job as fast as possible. The kids love the warm cookies at night and the family fun center across the street.

Stayed July 2012, travelled with family
Helpful?
Thank Jay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 20 July 2012
It's always our goal to provide superior service and a great experience for our guests! We are sorry that before our new waffle maker arrived (after our pancake maker malfunctioned) we didn't have any way of cooking either at the time you stayed with us. Waffles are once again served every morning and this fall we'll be adding blueberry waffles to the menu. We do hope you will bring your family back to enjoy our water playland and allow us another opportunity to better serve you.
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792 reviews from our community

Traveller rating
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    23
See reviews for
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128
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 July 2012

We only stayed one night but it was great. The young gentleman working in the early morning at 4:00am had the coffee and some rolls already out and had some eggs cooked by 5:00am which is really great for the ones that like to get on the rode early in the morning. We will stay again if we go thru Billings again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 10 July 2012
Thank you for taking the time to post your compliments about our property. It's always fun to hear that families enjoy our water playland while on vacation. We hope you will come back and see us again soon.
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Becker, Minnesota
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 7 July 2012 via mobile

We spend one night on our way to Yellowstone. The staff were all wonderful. Nice and clean rooms. The pool area was great. Even had warm cookies at night for the kids. Would definitely recommend them.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KelliB42856
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 10 July 2012
Thank you for your comments about our staff going the "extra mile" for our guests. Even though you had to leave early, I'm glad that you could still enjoy a part of our breakfast bar. Again, thank you for letting us know what a great job our staff is doing!
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Minnesota
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 30 June 2012 via mobile

Comfortable beds. Small water park for kids to wear down after a long day of driving, clean rooms. Well my room was clean but traveling party's room had a 'smell'. Other than that all great. Make sure to request a first floor room! Each room has a door to the Parking lot and a internal door. Sure makes for nice loading and unloading of car.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Surfriders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 2 July 2012
Thank you for taking the time to comment on tripadvisor! We appreciate knowing what amenities and rooms our guests enjoy. It's always good to hear comments about our water playland that seems to delight families. If you return to our area, please consider staying with us again.
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Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 25 June 2012

This hotel was typical BW - clean, large rooms, comfortable beds and great night's sleep.
Location was in a "motel village" out of town - but was fine if you have a car which most people do.

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank parsifal18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level Contributor
77 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 10 June 2012

My husband dog and I stayed for one night on our way back to Canada. It was very clean and we checked in fast. They have a pool with lots of stuff for kids to play on. Younger ones would have liked it better. My husband is a Diamond Member and I don't recall any upgrade. Sometimes when travelling with a dog there isn't much choice. The beds were good but the room above us got up at 6 am and had heavy feet. Why do people not try to be a little more considerate. We ate across the road at a Mexican place. The food was okay but we aren't big Mexican food eaters. There was a mini putt across the roads for the kids. At the restaurant it is attached to a sports bar and 'casino'. It had about 20 machines and we played for a bit($20) and left. Why does Montana think 20 slots makes a Casino? Breakfast was the usual fare and it was all good. We'd stay there again.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slovak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 12 June 2012
Thank you for being one of our Best Western Rewards Diamond Members! Please note that our Diamond Members are always given bonus points upon check-out and placed in our over-sized and/or upgraded rooms upon check-in if available. We welcome pets in any room on either our first or second floors so our four-legged friends have quite a few different room types to choose from. We appreciate your comments and hope you will return to see us soon.
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helena, mt
1 review
5 of 5 bubbles Reviewed 6 June 2012

I have stayed here numerous times over the past couple of years, and the staff here are the best I ever encounter...and I travel for a living. They are genuinely helpful, pleasant, and efficient. The facility is gorgeous and shows real pride of ownership; they have everything you could possibly want and they take very good care of it. I look forward to staying there every time my travels take me there.

Room Tip: I have never had a bad room here.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 11 June 2012
It's always great to hear from our return guests who make us their "home away from home" when they visit Billings. Thank you for letting us know that you find our staff and property consistently comfortable! We hope you will be back to see us soon.
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Additional Information about Best Western Plus Kelly Inn & Suites

Property: Best Western Plus Kelly Inn & Suites
Address: 4915 Southgate Dr, Billings, MT 59101-4668
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Billings
#2 Family Hotel in Billings
#4 Best Value Hotel in Billings
#5 Business Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed package, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! ... more   less 
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Also Known As:
Best Western Plus Kelly Hotel Billings
Best Western Plus Kelly Inn And Suites
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Best Western Plus Kelly Inn & Suites Billings, Montana

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