I am torn on this one because we come here for 10-14 days in July each summer to visit my husband staying here on business. Last year was the best experience from our housekeeper Teri. She was the best & and tended to our every need (plus more). The only complaint last year was the pool- the clorine was so strong it bleached all 3 kids swimming suites and my son was up to 1 am screaming from the irritation in his eyes. The front desk got very defensive when I mentioned it.
This year we are in love with the front desk staff. The pool is in need of major repairs and updated pool equipment. The pool chemicals seem to be under control now. The breakfast has less options- kids were bummed with no waffles or pancakes. The housekeeping has gone way down hill. All we get from our housekeeper is stalked toilet paper, made beds and fresh towels. She doesn't clean, leaves garbage on bathroom floor, no vacuuming, no straightening or stalking of other basics. Seems like they do the job as fast as possible. The kids love the warm cookies at night and the family fun center across the street.
- Official Description (provided by the hotel):
- Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed package, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! ... more less
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- Also Known As:
- Best Western Plus Kelly Hotel Billings
- Best Western Plus Kelly Inn And Suites
- Best Western Billings
- Best Western Kelly Hotel
- Billings Best Western
- Best Western Plus Kelly Inn & Suites Billings, Montana