We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Always stay here”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Plus Kelly Inn & Suites
Ranked #3 of 51 Hotels in Billings
Certificate of Excellence
Billings, Montana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Always stay here”
Reviewed 5 May 2014

We do a lot of business in Billings and love this place. They are always helpful and I love the first floor rooms with outside entrances. We have dogs and it is so convenient when they travel with us. I also like the decor and it's always very clean.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mt460
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 6 May 2014
Thank you for not only staying with us once, but visiting with us each time your travels bring you to Billings. It's our pleasure to serve you (and your pet!)...hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

798 reviews from our community

Traveller rating
    559
    170
    35
    11
    23
See reviews for
377
191
39
130
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
WHITEFISH
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

We had a first floor with outside entrance plus interior door to the hall. We enjoyed being able to park by our room and not carry luggage so far. Excellent internet speed, nice TV. Staff was pleasant to deal with. Décor was what you would expect for Montana with log couches, nice fire place in lobby and very unusual coffee table that was a small sled. Plus very awesome pictures on the wall.Not much selection for the breakfast but could have been because of off season for travelers. We would stay again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank EVA K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 6 May 2014
Thank you for taking the time to comment on the amenities you enjoy when you stay with us...high-speed "easily accessible" internet, 37" HD televisions in all our rooms, and convenient access to the outside from our first floor rooms. Please come back and see us again soon and remember to book your room early as the first floor rooms seem to be our most requested room!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United States
1 review
Reviewed 19 April 2014

This motel is our favorite in Billings. It is always clean and the staff is always very friendly and helpful. I would (and have) recommend this motel to anyone going to Billings. The pool is great for kids and adults alike. Breakfast offers a lot of variety and is pretty good too. We really like the decor also.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 6 May 2014
It delights our whole staff when we are chosen as someone's favorite hotel in Billings. With all the great lodging options to choose from, we thank you for choosing us. It's always good to hear that our guests (young and "young at heart") enjoy our water playland. Please come back and see us soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheyenne, United States
2 reviews
Reviewed 16 April 2014

Best Western Kelly Inn was a nice place to stay and is in a very convenient location. Accommodations very clean and comfortable. Staff was friendly and very helpful. We held a business meeting in the conference room. The room was a good size and a nice place to meet.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jodee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 18 April 2014
Thank you for taking the time to post your experience at our hotel. We appreciate know that you found your room clean and comfortable, our staff friendly and helpful, and our Montana Conference Room a good choice for your meeting. We also have a smaller boardroom (Yellowstone Board Room) that adjoins to a suite (All the Pretty Horses Hospitality Suite) if you ever have a need for a small meeting. It's our hope you will visit us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deer Park, United States
1 review
Reviewed 13 April 2014

The staff was very friendly and helpful. The rooms were very clean and nicely appointed. The hotel is extremely pet friendly, with nice places to walk your pet. The soup and cookies in the evening is a nice touch. If you have kids the pool looks like it would be a blast.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 18 April 2014
When you visit the BEST WESTERN PLUS Kelly Inn & Suites, you do not have to leave your pet behind. Billings offers some of the best walking and biking trails in the region...i.e. Riverfront Park and Swords Park, just to name a couple. It was good to hear you found great spaces to walk your dog when you stayed with us. Come back and visit us again soon and take some time to explore our attractions...thank you for taking the time to write about your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anchorage, Alaska
Level Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 April 2014

Second stay here; pleasant staff (except for an unimpressive attempt at sincerity upon checkout). Stayed on the 1st floor, rooms have both interior and exterior doors which can be convenient for those with pets and access to vehicles (if lucky enough to get a spot in front of your room; we did not for both nights). Exterior access downside; cars park literally 4 feet from the door. So thanks to the owner of a beat up mid 90's pickup who started up at 6 am; it was nice of you to share your belt squealing experience with us all! Neighbors above stomped around from 9 pm until 12:30 am; advised the front desk, they went up to remind them that most people go to hotels to rest. That apparently upset them; they started in again at 6:15 a.m., even louder. 4 restless hours sleep wasn't appreciated, although hotel staff took $20 off the tab for night #1. We were assured that there should not be a problem the remainder of the stay. Night 2 was just as great as the first; the new folks above started in a little earlier; I again went to the front desk and was advised that "hotel quiet hours don't start until 11 pm"; and to come back it if continued after that time. My opinion of this hotel by then was cemented. Breakfast isn't bad; just a very small area for the size of hotel. Morning 2 was impossible to get breakfast at 8 a.m. because it was so crowded (noted a line for the one waffle iron). The kids really enjoyed the waterpark and beds were comfy (not enough to drown out the noise), the pillows were terrible though. Our 3 day stay was cut to 2 due to the experience. Upon checkout when asked why the early checkout, I told the staff about our crummy experience and was told "Well that's too bad, I hate to hear that" upon handing my receipt and "You can see where we took $20 off the first night". You usually shell out $100+/night for a hotel and plan to get a decent nights sleep; that didn't happen. Never again!

Room Tip: 3rd floor, you would not have neighbors above to keep you up all night. Pre-book and don't try...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suts11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 7 April 2014
We sincerely apologize that the guests our staff asked to be respectful of other guests and quiet down did not. Our night bellmen walks the halls and the outside of our building consistently during late evening and early morning hours to proactively eliminate noise before it becomes a problem for other guests. Thank you for commenting about the comfortable beds and clean rooms...we do hope that you will reconsider and stay with us again. We'd would very much appreciate another opportunity to better serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Great Falls
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 March 2014

We recently stayed at Best Western PLUS Kelly Inn and Suites during basketball tournaments in BIllings . The room was nice and the bed was very comfortable. The staff seemd to be pleasant. Was not all that impressed with breakfast. It was fair enough for complimentary breakfast but could have been kept a little more clean. The hotel has a cute theme for furnishings.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank DKH0408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bratrat, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 1 April 2014
Thank you for taking the time to post your comments about your stay with us. We appreciate knowing that you enjoyed our Plush Pillowtop Beds and found our country lodge decor fun! Please know that our breakfast bar attendant is usually very attentive to her station, so we do apologize that you didn't find that area as clean as it usually is. It's our hope that you will visit us again soon and give us another opportunity to serve you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Billings hotels
3.5 mi away
Homewood Suites by Hilton Billings, MT
1.9 mi away
Hilton Garden Inn Billings
4.5 mi away
Boothill Inn & Suites
Boothill Inn & Suites
#2 of 51 in Billings
4.5 of 5 bubbles 532 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Ledgestone Hotel Billings
Ledgestone Hotel Billings
#6 of 51 in Billings
4.5 of 5 bubbles 186 reviews
3.6 mi away
Hampton Inn & Suites Billings West I-90
1.9 mi away
TownePlace Suites Billings
TownePlace Suites Billings
#11 of 51 in Billings
4.5 of 5 bubbles 81 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Kelly Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Kelly Inn & Suites

Property: Best Western Plus Kelly Inn & Suites
Address: 4915 Southgate Drive, Billings, MT 59101 (Formerly BW PLUS Kelly Inn & Suites)
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Billings
#2 Family Hotel in Billings
#5 Business Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed package, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Hotels.com, Travel Republic (UK), Traveltool, S.L.U., Agoda, Booking.com, Cancelon, Evoline ltd and HotelQuickly so you can book your Best Western Plus Kelly Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Kelly Inn And Suites
Best Western Plus Kelly Hotel Billings
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Best Western Plus Kelly Inn & Suites Billings, Montana

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing