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“Breakfast was really good”

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Best Western Plus Kelly Inn & Suites
Ranked #3 of 51 Hotels in Billings
Certificate of Excellence
Beecher,Il
Level 6 Contributor
120 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Breakfast was really good”
Reviewed 21 July 2014

Parking and location were good. room was big, clean and quiet.wifi was good. Bathroom was small but the water pressure was good.The pool was clean and fun! It only goes to three feet so the older kids may not like it but it was great for my nine year old and starts out very shallow for the younger kids.The pool was a great break on a long road trip. The hotel even had cookies when we arrived.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank grandmaBeecher_Il
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 26 July 2014
After a long day of traveling while on vacation, we appreciate hearing that you enjoyed everything from the fresh, warm cookies at check-in; the water playland to relax and play in; and the breakfast you thought was excellent before leaving us in the morning. Your comments are much appreciated!
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841 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Omaha, Nebraska
Level 3 Contributor
10 reviews
7 hotel reviews
Reviewed 21 July 2014

Seriously one of the best hotels I have stayed at. The staff was friendly and very helpful. There is a full breakfast and extremely comfortable bed. The greatest thing for me was no charge for keeping my little dog with me and our room had an exterior door along with one to the interior hallway for super convienience!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Flower141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 22 July 2014
It's always good to hear that our guests (and our four-legged guests) enjoyed our property. Our outside doors direct from our first floor rooms are a favorite of our pet owner and motorcycle guests. We hope you had an opportunity to take your dog for a walk on the walkways surrounding our hotel. There is also an excellent pet friendly walkway at Riverfront Park, not too far from our property. It's our hope that you will visit our hotel again soon...thank you for your gracious posting!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbia Falls, Montana
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2014 via mobile

Stayed two nites, after finding hotel via Trip Advisor. Called from the road and staff were friendly right from the start. They do try to sell the rooms with the jacuzzi in the room. We didn't want that, had to clarify that. Large comfortable room, lodge decor with carved bears outside. Busy hotel; never used the pool or fitness area due to family use. Only drawback is we worked from our room, 318, during the late morning and discovered the laundry room was right below our room. The washers shook the floor! It wouldn't be a problem if you didn't spend much day time in the room. Luckily, it had already been arranged that we had to change rooms for our 2nd night. We were scheduled for room 320, but learned the laundry area was under that room too. The staff was kind enough to move us to another room towards the end of the hall. That room had one of the bears hanging out on the exterior, looking directly into our room. Too cute, but It was distracting. Breakfast area was nice, but had too many tables/chairs for the space, and too close to the food stations. Clean and usual breakfast fare. It's only a couple miles from good evening restaurants. Yes, we would stay here again.

Stayed June 2014, travelled on business
Helpful?
Thank Rileypooch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 22 July 2014
Thank you for taking the time to write about your experience at our hotel. It's good to hear that our staff responded to your requests and that you would come back and stay with us again. We hope to see you again soon.
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Monett, Missouri
Level 3 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 July 2014

I have appreciated the refreshed Best Western Plus option for the last few years. This hotel was no exception. With a comfortable bed and a nice sized room, it was great for our needs. The site has a lodge decor and the bears on the outside were a nice touch. I would definitely stay here again!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank GSwizzle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Butte, Montana
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

Hotel was very clean, beds were comfy, cute hotel design with wooden bears all around, great pool for kids, staff was wonderful .Kids loved pool, hotel design & the go karts & games across the street.

Room Tip: Bottom floors have doors, one to outside & one to the hotel.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank djher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gillette, United States
1 review
Reviewed 13 July 2014

This hotel had the most comfortable bed I've ever slept in and the hotel staff were the friendliest and most helpful I've encountered in 45 years of traveling. Unfortunately, the complimentary breakfast was terrible with very little selection, poor layout and some of the equipment was broken.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Raymond S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 16 July 2014
Thank you for taking the time to post your experience at our hotel. We appreciate that you found our facility and amenities enjoyable. We are always looking to improve and provide a better stay for our guests so your comments about our expanded continental breakfast with several hot item selections. It's our hope you will visit us again.
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Olympia, Washington
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 12 July 2014

This is a clean beautiful hotel with an amazing swimming pool. We stay here every time we are in Billings as our son loves it. The staff is friendly and the breakfast is great. Also very easy access to the interstate! I would not stay any where else...

Stayed July 2014, travelled with family
Helpful?
Thank Marney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RJBratland, General Manager at Best Western Plus Kelly Inn & Suites, responded to this review, 13 July 2014
Our whole staff thanks you for the gracious comments about their friendly service, clean rooms, and an enjoyable breakfast. We always appreciate hearing from our repeat guests that would not want to stay any other place when they come to Billings. It's our hope we'll see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kelly Inn & Suites

Property: Best Western Plus Kelly Inn & Suites
Address: 4915 Southgate Drive, Billings, MT 59101 (Formerly BW PLUS Kelly Inn & Suites)
Phone Number:
Region: United States > Montana > Billings
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Billings
#2 Family Hotel in Billings
#5 Business Hotel in Billings
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Kelly Inn & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Come home to the Best Western Plus Kelly Inn & Suites whenever your travels bring you to Big Sky Country and Billings, Montana. Guests enjoy our country lodge decor, hot breakfast, evening snacks, "cozy" bed package, and high-speed internet. Our business and laundry centers are open 24 hour for our guests' convenience. The Beaver Water Playland (open 6am to 11pm) delights both the younger guests and those not quite so young. We hope to have you visit us soon! ... more   less 
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Also Known As:
Best Western Plus Kelly Hotel Billings
Best Western Plus Kelly Inn And Suites
Best Western Billings
Best Western Kelly Hotel
Billings Best Western
Best Western Plus Kelly Inn & Suites Billings, Montana

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